Improve Customer Service Experience

“ROGER365.io helps us reach clients and temporary workers from one central platform, so a single call connects people to the right person, with far less to manage.”

“ROGER365.io helps us run our contact center inside Microsoft Teams, integrated with Salesforce, so our agents manage incoming and outgoing calls efficiently and our back office works faster and with better quality.”

“ROGER365.io helps us bring WhatsApp, webchat, Facebook Messenger, and our X account into Microsoft Teams, so our whole organisation gains modern channels without running separate systems.”

“ROGER365.io helps us handle high call volumes inside Microsoft Teams, cut waiting times to under two minutes, and load a member's file through a Power App, so service is faster and more personal.”

ROGER365.io unterstützt AXI Digital dabei, einen zuverlässigen Service Desk für Belgien und die Niederlande zu betreiben – ohne verpasste Anrufe und mit der Möglichkeit, von jedem Standort aus jeden Anruf entgegenzunehmen.

“We would recommend ROGER365.io because it gives us the supervisor control, reporting, and ease of use that Microsoft Teams alone cannot offer, and it fits perfectly with how we work globally.”

“ROGER365.io helps Tony's Chocolonely deliver faster, more personal customer service in every country we operate in, fully inside Microsoft Teams and integrated with Salesforce.”

"ROGER365.io helps Mosaic World handle customer contact across five countries and multiple brands from a single platform inside Microsoft Teams, with tenant information available the moment a call arrives."

"ROGER365.io helps SMT connect its global contact centers, surface customer and machine data instantly on every inbound call and build a scalable omnichannel experience inside Microsoft Teams."

“ROGER365.io helps us run our entire business telephony inside Microsoft Teams, with Salesforce integrated and contact center features built in, so we retired our old hardware and manage everything ourselves.”

“ROGER365.io helps our support team see agent availability, queues, and waiting customers in real time inside Microsoft Teams, so we keep accessibility high and rarely keep a caller waiting past ninety seconds.”

“ROGER365.io helps us run customer contact inside Microsoft Teams, simplify our call flows, and offer a virtual callback, so customers reach a person faster instead of waiting on hold.”

“ROGER365.io helps our agents see the customer, their open tickets, and their network status the moment they call, while AI Recap drafts the ticket, so we grow customers faster than headcount.”

ROGER365.io hilft uns dabei, 95 % der Serviceanrufe innerhalb von 30 Sekunden zu beantworten und 85 % unserer Vertragskunden weltweit direkt an den richtigen Spezialisten weiterzuleiten.

„Mit ROGER365.io richten wir die Telefonie für neue Kollegen in fünf Minuten statt in Wochen ein, und das System läuft seit zwei Jahren absolut stabil und ohne Support-Bedarf.“

“I would absolutely recommend ROGER365.io. The stability, flexibility, and integration with Microsoft Teams and Salesforce have transformed our customer service. It’s a solution that grows with you.”

"ROGER365.io helps Juva realise a complex multi-entity contact center environment within Microsoft Teams with stable telephony, flexible routing and room to grow."