Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

How to build a Copilot Chatbot in Teams that Agents and Customers actually like

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

How to build a Copilot Chatbot in Teams that Agents and Customers actually like

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

How to build a Copilot Chatbot in Teams that Agents and Customers actually like

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Who do I transfer to? 5 features every reception needs to handle inbound calls fast in Microsoft Teams

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Who do I transfer to? 5 features every reception needs to handle inbound calls fast in Microsoft Teams

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Who do I transfer to? 5 features every reception needs to handle inbound calls fast in Microsoft Teams

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

Cloud Expo 2026

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

Cloud Expo 2026

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

Cloud Expo 2026

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

Commsverse 2026

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

Commsverse 2026

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

Commsverse 2026

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.

Webinar: 5 Metrics Every Contact Center Should Track (But Most Don’t)

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.

Webinar: 5 Metrics Every Contact Center Should Track (But Most Don’t)

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.

Webinar: 5 Metrics Every Contact Center Should Track (But Most Don’t)

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.

ROGER365 joins Gammaverse 2026 NL, the partner event by Gamma Communications. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the Dutch market.

Event: Gammaverse 2026 NL

ROGER365 joins Gammaverse 2026 NL, the partner event by Gamma Communications. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the Dutch market.

ROGER365 joins Gammaverse 2026 NL, the partner event by Gamma Communications. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the Dutch market.

Event: Gammaverse 2026 NL

ROGER365 joins Gammaverse 2026 NL, the partner event by Gamma Communications. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the Dutch market.

Event: Gammaverse 2026 NL

ROGER365 joins Gammaverse 2026 NL, the partner event by Gamma Communications. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the Dutch market.

ROGER365.io, a European based leading Contact Center as a Service (CCaaS) provider, today announced it has achieved certification for Microsoft's Unify integration model. This certification positions ROGER365.io among an elite group of global contact center solutions validated by Microsoft for delivering enterprise-grade customer engagement capabilities natively within Microsoft Teams.

ROGER365.io achieves Unify certification

ROGER365.io, a European based leading Contact Center as a Service (CCaaS) provider, today announced it has achieved certification for Microsoft's Unify integration model. This certification positions ROGER365.io among an elite group of global contact center solutions validated by Microsoft for delivering enterprise-grade customer engagement capabilities natively within Microsoft Teams.

ROGER365.io, a European based leading Contact Center as a Service (CCaaS) provider, today announced it has achieved certification for Microsoft's Unify integration model. This certification positions ROGER365.io among an elite group of global contact center solutions validated by Microsoft for delivering enterprise-grade customer engagement capabilities natively within Microsoft Teams.

ROGER365.io, a European based leading Contact Center as a Service (CCaaS) provider, today announced it has achieved certification for Microsoft's Unify integration model. This certification positions ROGER365.io among an elite group of global contact center solutions validated by Microsoft for delivering enterprise-grade customer engagement capabilities natively within Microsoft Teams.

ROGER365.io achieves Unify certification

ROGER365.io, a European based leading Contact Center as a Service (CCaaS) provider, today announced it has achieved certification for Microsoft's Unify integration model. This certification positions ROGER365.io among an elite group of global contact center solutions validated by Microsoft for delivering enterprise-grade customer engagement capabilities natively within Microsoft Teams.

ROGER365.io Among the Top 50 Software Companies in the Benelux We are thrilled to announce that ROGER365.io has been ranked 21st in the prestigious Main Software 50 Awards 2025, a recognition that celebrates the most successful and innovative software companies in the Benelux region. Organized by Main Capital Partners, the Main Software 50 Awards highlight companies that demonstrate strong growth, scalability, and impact in the software industry.

ROGER365.io Ranked 21st in Main Software 50 Awards 2025 – Driving Innovation in Contact Center Solutions

ROGER365.io Among the Top 50 Software Companies in the Benelux We are thrilled to announce that ROGER365.io has been ranked 21st in the prestigious Main Software 50 Awards 2025, a recognition that celebrates the most successful and innovative software companies in the Benelux region. Organized by Main Capital Partners, the Main Software 50 Awards highlight companies that demonstrate strong growth, scalability, and impact in the software industry.

ROGER365.io Among the Top 50 Software Companies in the Benelux We are thrilled to announce that ROGER365.io has been ranked 21st in the prestigious Main Software 50 Awards 2025, a recognition that celebrates the most successful and innovative software companies in the Benelux region. Organized by Main Capital Partners, the Main Software 50 Awards highlight companies that demonstrate strong growth, scalability, and impact in the software industry.

ROGER365.io Among the Top 50 Software Companies in the Benelux We are thrilled to announce that ROGER365.io has been ranked 21st in the prestigious Main Software 50 Awards 2025, a recognition that celebrates the most successful and innovative software companies in the Benelux region. Organized by Main Capital Partners, the Main Software 50 Awards highlight companies that demonstrate strong growth, scalability, and impact in the software industry.

ROGER365.io Ranked 21st in Main Software 50 Awards 2025 – Driving Innovation in Contact Center Solutions

ROGER365.io Among the Top 50 Software Companies in the Benelux We are thrilled to announce that ROGER365.io has been ranked 21st in the prestigious Main Software 50 Awards 2025, a recognition that celebrates the most successful and innovative software companies in the Benelux region. Organized by Main Capital Partners, the Main Software 50 Awards highlight companies that demonstrate strong growth, scalability, and impact in the software industry.

Cyber incidents do not just disrupt IT. They stop revenue, damage reputation, and put compliance at risk. When your contact center goes down, customers drop off, orders halt, and stress rises across the organization. Running customer contact inside Microsoft Teams with a Microsoft Certified solution keeps operations running, protects revenue, and safeguards customer trust.

Compliance without complexity: the Teams-native path to safer customer contact

Cyber incidents do not just disrupt IT. They stop revenue, damage reputation, and put compliance at risk. When your contact center goes down, customers drop off, orders halt, and stress rises across the organization. Running customer contact inside Microsoft Teams with a Microsoft Certified solution keeps operations running, protects revenue, and safeguards customer trust.

Cyber incidents do not just disrupt IT. They stop revenue, damage reputation, and put compliance at risk. When your contact center goes down, customers drop off, orders halt, and stress rises across the organization. Running customer contact inside Microsoft Teams with a Microsoft Certified solution keeps operations running, protects revenue, and safeguards customer trust.

Cyber incidents do not just disrupt IT. They stop revenue, damage reputation, and put compliance at risk. When your contact center goes down, customers drop off, orders halt, and stress rises across the organization. Running customer contact inside Microsoft Teams with a Microsoft Certified solution keeps operations running, protects revenue, and safeguards customer trust.

Compliance without complexity: the Teams-native path to safer customer contact

Cyber incidents do not just disrupt IT. They stop revenue, damage reputation, and put compliance at risk. When your contact center goes down, customers drop off, orders halt, and stress rises across the organization. Running customer contact inside Microsoft Teams with a Microsoft Certified solution keeps operations running, protects revenue, and safeguards customer trust.

How Quooker scaled customer service worldwide

Quooker, a global leader in instant boiling water taps, faced challenges with their legacy PBX and Skype for Business telephony systems, which caused dropped calls and inconsistent customer experiences during rapid international growth. Transitioning to ROGER365.io’s Teams-native contact centre enabled Quooker to overcome these issues, providing a stable, integrated, and scalable solution that improved agent productivity and ensured high-quality customer service across all markets.

Quooker, a global leader in instant boiling water taps, faced challenges with their legacy PBX and Skype for Business telephony systems, which caused dropped calls and inconsistent customer experiences during rapid international growth. Transitioning to ROGER365.io’s Teams-native contact centre enabled Quooker to overcome these issues, providing a stable, integrated, and scalable solution that improved agent productivity and ensured high-quality customer service across all markets.

Quooker, a global leader in instant boiling water taps, faced challenges with their legacy PBX and Skype for Business telephony systems, which caused dropped calls and inconsistent customer experiences during rapid international growth. Transitioning to ROGER365.io’s Teams-native contact centre enabled Quooker to overcome these issues, providing a stable, integrated, and scalable solution that improved agent productivity and ensured high-quality customer service across all markets.

How Quooker scaled customer service worldwide

Quooker, a global leader in instant boiling water taps, faced challenges with their legacy PBX and Skype for Business telephony systems, which caused dropped calls and inconsistent customer experiences during rapid international growth. Transitioning to ROGER365.io’s Teams-native contact centre enabled Quooker to overcome these issues, providing a stable, integrated, and scalable solution that improved agent productivity and ensured high-quality customer service across all markets.

How Quooker scaled customer service worldwide

Quooker, a global leader in instant boiling water taps, faced challenges with their legacy PBX and Skype for Business telephony systems, which caused dropped calls and inconsistent customer experiences during rapid international growth. Transitioning to ROGER365.io’s Teams-native contact centre enabled Quooker to overcome these issues, providing a stable, integrated, and scalable solution that improved agent productivity and ensured high-quality customer service across all markets.

ROGER365.io joins CloudExpo 2025 together with Gamma Communications. Visit us at Stand 1406 in Expo Houten to explore how Microsoft Teams can power modern, AI enabled customer contact and collaboration.

Event: CloudExpo 2025

ROGER365.io joins CloudExpo 2025 together with Gamma Communications. Visit us at Stand 1406 in Expo Houten to explore how Microsoft Teams can power modern, AI enabled customer contact and collaboration.

ROGER365.io joins CloudExpo 2025 together with Gamma Communications. Visit us at Stand 1406 in Expo Houten to explore how Microsoft Teams can power modern, AI enabled customer contact and collaboration.

Event: CloudExpo 2025

ROGER365.io joins CloudExpo 2025 together with Gamma Communications. Visit us at Stand 1406 in Expo Houten to explore how Microsoft Teams can power modern, AI enabled customer contact and collaboration.

Event: CloudExpo 2025

ROGER365.io joins CloudExpo 2025 together with Gamma Communications. Visit us at Stand 1406 in Expo Houten to explore how Microsoft Teams can power modern, AI enabled customer contact and collaboration.

ROGER365.io joins Gammaverse 2026, the annual partner event by Gamma, Starface, Estos and Placetel. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the German market.

Event: Gammaverse 2026

ROGER365.io joins Gammaverse 2026, the annual partner event by Gamma, Starface, Estos and Placetel. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the German market.

ROGER365.io joins Gammaverse 2026, the annual partner event by Gamma, Starface, Estos and Placetel. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the German market.

Event: Gammaverse 2026

ROGER365.io joins Gammaverse 2026, the annual partner event by Gamma, Starface, Estos and Placetel. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the German market.

Event: Gammaverse 2026

ROGER365.io joins Gammaverse 2026, the annual partner event by Gamma, Starface, Estos and Placetel. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the German market.