Customer expectations keep rising. Yet CX and IT leaders are being asked to do more, with less. In this live 45-minute session, discover how to unlock measurable ROI by running your contact center natively inside Microsoft Teams.

Webinar: Unlocking ROI: How Teams-Native Contact Centers Cut Costs & Boost Service

Customer expectations keep rising. Yet CX and IT leaders are being asked to do more, with less. In this live 45-minute session, discover how to unlock measurable ROI by running your contact center natively inside Microsoft Teams.

Customer expectations keep rising. Yet CX and IT leaders are being asked to do more, with less. In this live 45-minute session, discover how to unlock measurable ROI by running your contact center natively inside Microsoft Teams.

Webinar: Unlocking ROI: How Teams-Native Contact Centers Cut Costs & Boost Service

Customer expectations keep rising. Yet CX and IT leaders are being asked to do more, with less. In this live 45-minute session, discover how to unlock measurable ROI by running your contact center natively inside Microsoft Teams.

Webinar: Unlocking ROI: How Teams-Native Contact Centers Cut Costs & Boost Service

Customer expectations keep rising. Yet CX and IT leaders are being asked to do more, with less. In this live 45-minute session, discover how to unlock measurable ROI by running your contact center natively inside Microsoft Teams.

Join Hanssens Beyond Telecom and ROGER365.io for a live webinar that shows how AI and automation inside Microsoft Teams can help you save minutes on every customer interaction without losing quality.

Webinar: What if customer contact no longer cost time, but saved time?

Join Hanssens Beyond Telecom and ROGER365.io for a live webinar that shows how AI and automation inside Microsoft Teams can help you save minutes on every customer interaction without losing quality.

Join Hanssens Beyond Telecom and ROGER365.io for a live webinar that shows how AI and automation inside Microsoft Teams can help you save minutes on every customer interaction without losing quality.

Webinar: What if customer contact no longer cost time, but saved time?

Join Hanssens Beyond Telecom and ROGER365.io for a live webinar that shows how AI and automation inside Microsoft Teams can help you save minutes on every customer interaction without losing quality.

Webinar: What if customer contact no longer cost time, but saved time?

Join Hanssens Beyond Telecom and ROGER365.io for a live webinar that shows how AI and automation inside Microsoft Teams can help you save minutes on every customer interaction without losing quality.

ROGER365.io joins the Axians Customer Event 2025 as part of the WaveConnect proposition. Discover how AI and automation reshape customer communication inside Microsoft Teams. See how human expertise and intelligent technology come together for better service, smoother workflows and real-time insight.

Event: Axians Customer Event 2025 - Innovations to Success

ROGER365.io joins the Axians Customer Event 2025 as part of the WaveConnect proposition. Discover how AI and automation reshape customer communication inside Microsoft Teams. See how human expertise and intelligent technology come together for better service, smoother workflows and real-time insight.

ROGER365.io joins the Axians Customer Event 2025 as part of the WaveConnect proposition. Discover how AI and automation reshape customer communication inside Microsoft Teams. See how human expertise and intelligent technology come together for better service, smoother workflows and real-time insight.

Event: Axians Customer Event 2025 - Innovations to Success

ROGER365.io joins the Axians Customer Event 2025 as part of the WaveConnect proposition. Discover how AI and automation reshape customer communication inside Microsoft Teams. See how human expertise and intelligent technology come together for better service, smoother workflows and real-time insight.

Event: Axians Customer Event 2025 - Innovations to Success

ROGER365.io joins the Axians Customer Event 2025 as part of the WaveConnect proposition. Discover how AI and automation reshape customer communication inside Microsoft Teams. See how human expertise and intelligent technology come together for better service, smoother workflows and real-time insight.

Discover how a Teams-native contact center helps organizations cut costs, simplify operations, and deliver better customer and employee experiences – all inside Microsoft Teams.

How Teams-native Contact Centers cut costs and boost service

Discover how a Teams-native contact center helps organizations cut costs, simplify operations, and deliver better customer and employee experiences – all inside Microsoft Teams.

Discover how a Teams-native contact center helps organizations cut costs, simplify operations, and deliver better customer and employee experiences – all inside Microsoft Teams.

Discover how a Teams-native contact center helps organizations cut costs, simplify operations, and deliver better customer and employee experiences – all inside Microsoft Teams.

How Teams-native Contact Centers cut costs and boost service

Discover how a Teams-native contact center helps organizations cut costs, simplify operations, and deliver better customer and employee experiences – all inside Microsoft Teams.

How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

Event: AI or Automation? Discover the smartest route to better customer and employee experiences

How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

Event: AI or Automation? Discover the smartest route to better customer and employee experiences

How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

Event: AI or Automation? Discover the smartest route to better customer and employee experiences

How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

[RECORDING AVAILABLE] 18 September 2025: AI-Powered Customer Contact

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

[RECORDING AVAILABLE] 18 September 2025: AI-Powered Customer Contact

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

[RECORDING AVAILABLE] 18 September 2025: AI-Powered Customer Contact

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

Why Reporting and Analytics are a key differentiator for Contact Center managers

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

Why Reporting and Analytics are a key differentiator for Contact Center managers

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

How housing developers are scaling tenant support with Microsoft Teams + ROGER365.io

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

How housing developers are scaling tenant support with Microsoft Teams + ROGER365.io

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

Blog: What happens to your cloud contact center when politics get in the way?

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

Blog: What happens to your cloud contact center when politics get in the way?

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

Customer case: AXI Group

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

Customer case: AXI Group

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

Customer case: AXI Group

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

Customer case: Pharmaceutical Salary Fund for Austria

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

Customer case: Pharmaceutical Salary Fund for Austria

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

Customer case: Pharmaceutical Salary Fund for Austria

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?

Is the Queues App for Teams enough for your business? See how it compares to a Teams Contact Center

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?

Is the Queues App for Teams enough for your business? See how it compares to a Teams Contact Center

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?