ROGER365.io

Attendant Console for Microsoft Teams

Attendant Console streamlines call handling with real-time insights and AI capabilities.

Our Attendant Console simplifies call transfers with real-time transcription, colleague status, calendar integration, callback requests and instant caller info.

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Why choose ROGER365.io the Attendant Console?

Make Every First Impression Count

Give receptionists a faster, calmer workflow so every caller gets a professional welcome and quick resolution. Happier callers, higher NPS, and fewer escalations across the business.

Calm in Peak Hours

Handle high volumes with speed and precision. Queue visibility and streamlined actions reduce wait times, lower stress, and keep service levels stable, even during busy periods

Right Person, First Time

Real‑time presence and calendar insights mean fewer blind transfers and callbacks. Improve first‑contact resolution and free the reception desk from chasing availability.

Personalised Service at Scale

Surface CRM and business context at the moment of the call. Greet by name, confirm details once, and resolve faster, no repetitive questions or toggling between systems.

Your Teams investment, working harder

No new PBX, no new identities, no parallel telephony. UnifAI extends the Teams Phone setup you already own into a professional reception solution, so the platform you have pays off further.

Enterprise Trust Built‑In

Aligned with Microsoft’s Zero‑Trust approach and GDPR‑ready controls. Centralised identity, audit trails, and reporting keep data protected and compliance teams confident.

What are the most important benefits of the ROGER365.io Attendant Console?

Call Management

Handle incoming calls with speed and confidence. Receptionists can manage calls without complexity, ensuring callers are connected to the right person quickly.

  • Answer, hold, and end calls with a single click
  • Blind transfer or consultative transfer for smooth handovers
  • Transfer callers straight to voicemail when a colleague is unavailable
  • Quick and easy send a callback request to a colleague when they are unavailable
  • Call parking for flexible call handling across devices

Presence Visibility

Know who is available before transferring a call. Real-time presence and calendar integration help attendants make informed decisions and reduce missed connections.

  • Live Microsoft Teams presence indicators for all colleagues
  • Outlook calendar integration to check meeting status instantly
  • Colour-coded availability for quick visual recognition
  • Immediate decision-making for transfers or callback requests

Streamline your call handling today with Attendant Console

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Caller Information

Deliver a personalised experience from the first hello. Instantly identify callers and access relevant details to resolve queries faster and improve customer satisfaction.

  • Automatic caller identification using Teams and CRM data
  • Display of key customer details during the call
  • Integration with CRM and business systems for context
  • Reduce repetitive questions and speed up call resolution

Contact Management

Find the right person in seconds. Advanced search and contact tools make it easy to navigate large directories and keep important contacts at your fingertips.

  • Search by name, department, job title, or custom criteria
  • Manage favourites for quick access to frequent contacts
  • Add personal notes for context and better service
  • Organise contacts for efficient call routing

Recording & Transcription

Never rely on memory again. Recording and AI Transcription turns a call into a recording and a written record in your own Microsoft 365 tenant, ready to search, share or hand over.

  • Live transcription of what the caller and the attendant say
  • Clean transfers and a better understanding of the caller
  • Record calls and play them back from the app
  • AI Call summarization of the conversation
Leverage the power of your Microsoft investment

Security & Privacy

Your data is protected with enterprise‑grade security and a privacy‑first approach. Every interaction is encrypted, access is controlled, and your information is stored safely in the Microsoft Azure region you choose. Our platform is independently certified and continuously monitored so you stay in control while your data remains secure.

  • ISO27001 certified, your data managed to the highest security standards
  • Verified through Microsoft's rigorous M365 App Compliance Program
  • Privacy-first architecture with end-to-end encryption and GDPR compliance
Leverage the power of your Microsoft investment

Security & Privacy


We secure your data with encryption and privacy-first design, keeping it safe and accessible only to the right people.
‍

  • Microsoft AI Content Partner
  • Full transparency in handling your information
  • Full transparency in handling your information
Microsoft Teams logo

ROGER365.io Products

Product

Attendant
Console

Empower your frontline with smooth, professional call handling.

  • Easy answering & transferring calls
  • Presence & Calendar insights
  • Contact search & Favorites list
  • Caller identification
  • Live transcription & summarization
  • Recording
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Product

Contact Center

Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences Agent & Supervisor Teams app

  • Agent & Supervisor Teams app
  • Intelligent Call Queues
  • Call Distribution
  • Reporting
  • CRM Integration

Want to learn more?
Ask Michael.

Michael Brugge
Productmanager
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Customer cases

Success stories

We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing.

“ROGER365.io helps us reach clients and temporary workers from one central platform, so a single call connects people to the right person, with far less to manage.”

FULL INTERVIEW

“ROGER365.io helps us run our contact center inside Microsoft Teams, integrated with Salesforce, so our agents manage incoming and outgoing calls efficiently and our back office works faster and with better quality.”

FULL INTERVIEW

“ROGER365.io helps us bring WhatsApp, webchat, Facebook Messenger, and our X account into Microsoft Teams, so our whole organisation gains modern channels without running separate systems.”

FULL INTERVIEW

“ROGER365.io helps us handle high call volumes inside Microsoft Teams, cut waiting times to under two minutes, and load a member's file through a Power App, so service is faster and more personal.”

FULL INTERVIEW

“ROGER365.io helps AXI Digital run one reliable service desk across Belgium and the Netherlands, with zero dropped calls and every location able to answer every call.”

FULL INTERVIEW

“We would recommend ROGER365.io because it gives us the supervisor control, reporting, and ease of use that Microsoft Teams alone cannot offer, and it fits perfectly with how we work globally.”

FULL INTERVIEW

“ROGER365.io helps Tony's Chocolonely deliver faster, more personal customer service in every country we operate in, fully inside Microsoft Teams and integrated with Salesforce.”

FULL INTERVIEW

"ROGER365.io helps Mosaic World handle customer contact across five countries and multiple brands from a single platform inside Microsoft Teams, with tenant information available the moment a call arrives."

FULL INTERVIEW

"ROGER365.io helps SMT connect its global contact centers, surface customer and machine data instantly on every inbound call and build a scalable omnichannel experience inside Microsoft Teams."

FULL INTERVIEW

“ROGER365.io helps us see who is calling and which customer is behind the number before we answer in Microsoft Teams, which has improved our response times and service quality.”

FULL INTERVIEW

“ROGER365.io helps us run our entire business telephony inside Microsoft Teams, with Salesforce integrated and contact center features built in, so we retired our old hardware and manage everything ourselves.”

FULL INTERVIEW

“ROGER365.io helps our service team see the customer, their history, and open tickets the moment the phone rings, so callers reach the right specialist faster.”

FULL INTERVIEW

“ROGER365.io helps us see our queues, wait times, and peak moments at a glance, and with the TOPdesk link our team opens a citizen's history in seconds.”

FULL INTERVIEW

“ROGER365.io helps our support team see agent availability, queues, and waiting customers in real time inside Microsoft Teams, so we keep accessibility high and rarely keep a caller waiting past ninety seconds.”

FULL INTERVIEW

“ROGER365.io helps us run customer contact inside Microsoft Teams, simplify our call flows, and offer a virtual callback, so customers reach a person faster instead of waiting on hold.”

FULL INTERVIEW

“ROGER365.io helps us see exactly how many citizens are waiting and for how long, and route them from one main number to the right person, so far fewer calls slip through.”

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“ROGER365.io helps our agents see the customer, their open tickets, and their network status the moment they call, while AI Recap drafts the ticket, so we grow customers faster than headcount.”

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“ROGER365.io helps us answer 95% of service calls within 30 seconds and route 85% of contract customers straight to the right specialist, anywhere in the world.”

FULL INTERVIEW

“ROGER365.io helps us set a new colleague up for telephony in five minutes instead of weeks, and it has run completely stable for two years without support.”

FULL INTERVIEW

“ROGER365.io helps our team see who is available and which housing corporation is calling, so colleagues take calls from a busy queue themselves and ask the right question immediately.”

FULL INTERVIEW

“I would absolutely recommend ROGER365.io. The stability, flexibility, and integration with Microsoft Teams and Salesforce have transformed our customer service. It’s a solution that grows with you.”

FULL INTERVIEW

"ROGER365.io helps Juva realise a complex multi-entity contact center environment within Microsoft Teams with stable telephony, flexible routing and room to grow."

FULL INTERVIEW

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