ROGER365.io

Attendant Console

Attendant Console streamlines call handling with real-time insights.

Our Attendant Console simplifies call transfers with real-time colleague status, calendar integration, and instant caller info.

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Why choose ROGER365.io Attendant Console?

Make Every First Impression Count

Give receptionists a faster, calmer workflow so every caller gets a professional welcome and quick resolution. Happier callers, higher NPS, and fewer escalations across the business.

Calm in Peak Hours

Handle high volumes with speed and precision. Queue visibility and streamlined actions reduce wait times, lower stress, and keep service levels stable, even during busy periods

Right Person, First Time

Real‑time presence and calendar insights mean fewer blind transfers and callbacks. Improve first‑contact resolution and free the reception desk from chasing availability.

Personalised Service at Scale

Surface CRM and business context at the moment of the call. Greet by name, confirm details once, and resolve faster, no repetitive questions or toggling between systems.

One App, Inside Microsoft Teams

Fully embedded in Teams for a familiar, secure, and scalable experience. No extra clients, no context switching, just better adoption and simpler IT governance.

Enterprise Trust Built‑In

Aligned with Microsoft’s Zero‑Trust approach and GDPR‑ready controls. Centralised identity, audit trails, and reporting keep data protected and compliance teams confident.

What Can ROGER365.io
Attendant Console Do for You?

Call Management

Handle incoming calls with speed and confidence. Receptionists can manage calls without complexity, ensuring callers are connected to the right person quickly.

  • Answer, hold, and end calls with a single click
  • Blind transfer or consultative transfer for smooth handovers
  • Quick and easy send a callback request to a colleague when they are unavailable
  • Call parking for flexible call handling across devices

Presence Visibility

Know who is available before transferring a call. Real-time presence and calendar integration help attendants make informed decisions and reduce missed connections.

  • Live Microsoft Teams presence indicators for all colleagues
  • Outlook calendar integration to check meeting status instantly
  • Colour-coded availability for quick visual recognition
  • Immediate decision-making for transfers or callback requests

Streamline your call handling today with Attendant Console

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Caller Information

Deliver a personalised experience from the first hello. Instantly identify callers and access relevant details to resolve queries faster and improve customer satisfaction.

  • Automatic caller identification using Teams and CRM data
  • Display of key customer details during the call
  • Integration with CRM and business systems for context
  • Reduce repetitive questions and speed up call resolution

Contact Management

Find the right person in seconds. Advanced search and contact tools make it easy to navigate large directories and keep important contacts at your fingertips.

  • Search by name, department, job title, or custom criteria
  • Manage favourites for quick access to frequent contacts
  • Add personal notes for context and better service
  • Organise contacts for efficient call routing

Queue Monitoring

Stay in control of inbound traffic. Real-time queue insights help attendants prioritise calls and maintain service levels during peak times.

  • Live view of waiting calls and attendant status
  • Display of caller wait times for proactive handling
  • Monitor queue length to allocate resources effectively
  • Reduce bottlenecks and improve caller experience
Leverage the power of your Microsoft investment

Security & Privacy

Your data is protected with enterprise‑grade security and a privacy‑first approach. Every interaction is encrypted, access is controlled, and your information is stored safely in the Microsoft Azure region you choose. Our platform is independently certified and continuously monitored so you stay in control while your data remains secure.

  • ISO27001 certified, your data managed to the highest security standards
  • Verified through Microsoft's rigorous M365 App Compliance Program
  • Privacy-first architecture with end-to-end encryption and GDPR compliance
Leverage the power of your Microsoft investment

Security & Privacy


We secure your data with encryption and privacy-first design, keeping it safe and accessible only to the right people.
‍

  • Microsoft AI Content Partner
  • Full transparency in handling your information
  • Full transparency in handling your information
Microsoft Teams logo

ROGER365.io Products

Product

Attendant
Console

Empower your frontline with smooth, professional call handling.

  • Easy answering & transferring calls
  • Presence & Calendar insights
  • Contact search & Favorites list
  • Caller identification
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Product

Contact Center

Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences Agent & Supervisor Teams app

  • Agent & Supervisor Teams app
  • Intelligent Call Queues
  • Call Distribution
  • Reporting
  • CRM Integration

Want to learn more?
Ask Michael.

Michael Brugge
Productmanager
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Customer cases

Success stories

We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing.

“I hope that in the future we’ll take even more steps towards integrating client data into the ROGER365.io platform. We see it as a highway to growth that enables us to learn from each other, and in this manner find more ways to leverage the platform in our organization.”

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“For the first time, businesses can benefit from a compliant and Microsoft Certified call recording solution that’s also fully integrated into a powerful, Microsoft Certified contact center solution for Teams. Companies benefit from the full range of features, and customers benefit from superior contact center experiences.”

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“Because the organization is developing fast, we want to be scalable and set up flexible processes and workflows. This allows us to respond to changes within the organization and capture the rapid growth potential. The number of employees at TMC has doubled within the last 4 years, and because we still need to expand into new countries, a cloud-first strategy is essential.”

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"We can even make flows ourselves now!"

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“We are looking forward to the integration of the Power App as soon as the changeover to the new ERP software is complete. And the WhatsApp integration could also be interesting for our members. With ROGER365, we have found software that also meets our future requirements.”

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"The combination of reliable technology, a customized approach, and excellent service enabled AXI not only to elevate their contact center solution but also to firmly anchor their IT strategy for the future."

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“I would absolutely recommend ROGER365.io. The stability, flexibility, and integration with Microsoft Teams and Salesforce have transformed our customer service. It’s a solution that grows with you.”

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Interested in
a live demo?

Ready to elevate your business? Book a personalized demo now to unlock exclusive insights tailored to your needs. Don't miss out – schedule your demo today!

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