Microsoft Teams Contact Center

“ROGER365.io helps us reach clients and temporary workers from one central platform, so a single call connects people to the right person, with far less to manage.”

“ROGER365.io helps us run our contact center inside Microsoft Teams, integrated with Salesforce, so our agents manage incoming and outgoing calls efficiently and our back office works faster and with better quality.”

“ROGER365.io helps us bring WhatsApp, webchat, Facebook Messenger, and our X account into Microsoft Teams, so our whole organisation gains modern channels without running separate systems.”

“ROGER365.io helps us handle high call volumes inside Microsoft Teams, cut waiting times to under two minutes, and load a member's file through a Power App, so service is faster and more personal.”

“ROGER365.io helps AXI Digital run one reliable service desk across Belgium and the Netherlands, with zero dropped calls and every location able to answer every call.”

“We would recommend ROGER365.io because it gives us the supervisor control, reporting, and ease of use that Microsoft Teams alone cannot offer, and it fits perfectly with how we work globally.”

“ROGER365.io helps Tony's Chocolonely deliver faster, more personal customer service in every country we operate in, fully inside Microsoft Teams and integrated with Salesforce.”

"ROGER365.io helps Mosaic World handle customer contact across five countries and multiple brands from a single platform inside Microsoft Teams, with tenant information available the moment a call arrives."

"ROGER365.io helps SMT connect its global contact centers, surface customer and machine data instantly on every inbound call and build a scalable omnichannel experience inside Microsoft Teams."

“ROGER365.io helps us see who is calling and which customer is behind the number before we answer in Microsoft Teams, which has improved our response times and service quality.”

“ROGER365.io helps us run our entire business telephony inside Microsoft Teams, with Salesforce integrated and contact center features built in, so we retired our old hardware and manage everything ourselves.”

“ROGER365.io helps our service team see the customer, their history, and open tickets the moment the phone rings, so callers reach the right specialist faster.”

“ROGER365.io helps us see our queues, wait times, and peak moments at a glance, and with the TOPdesk link our team opens a citizen's history in seconds.”

“ROGER365.io helps our support team see agent availability, queues, and waiting customers in real time inside Microsoft Teams, so we keep accessibility high and rarely keep a caller waiting past ninety seconds.”

“ROGER365.io helps us run customer contact inside Microsoft Teams, simplify our call flows, and offer a virtual callback, so customers reach a person faster instead of waiting on hold.”

“ROGER365.io helps us see exactly how many citizens are waiting and for how long, and route them from one main number to the right person, so far fewer calls slip through.”

“ROGER365.io helps our agents see the customer, their open tickets, and their network status the moment they call, while AI Recap drafts the ticket, so we grow customers faster than headcount.”

“ROGER365.io helps us answer 95% of service calls within 30 seconds and route 85% of contract customers straight to the right specialist, anywhere in the world.”

“ROGER365.io helps us set a new colleague up for telephony in five minutes instead of weeks, and it has run completely stable for two years without support.”

“ROGER365.io helps our team see who is available and which housing corporation is calling, so colleagues take calls from a busy queue themselves and ask the right question immediately.”

“I would absolutely recommend ROGER365.io. The stability, flexibility, and integration with Microsoft Teams and Salesforce have transformed our customer service. It’s a solution that grows with you.”

"ROGER365.io helps Juva realise a complex multi-entity contact center environment within Microsoft Teams with stable telephony, flexible routing and room to grow."