Our Solution
ROGER365.io enables Microsoft Teams to become the customer engagement hub for your entire organization through seamless integration with Teams calling and social communication channels. This elevates Teams to become the omni-channel Contact Center communication client that you need within your organization.
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ROGER365.io conversations are handled centrally within Microsoft Teams, taking availability and process status into account
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With ROGER365.io, your customers can use any device and any channel to contact your sales or support staff directly while your agents are available within Microsoft Teams.
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ROGER365.io automatically provides all of the customer information required by integrating seamlessly with your CRM, ERP, ATS or other systems, empowering your agents to optimally engage with your customers.
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Initial communications are captured by the smart “Frequently Asked Questions” chatbot. Simple questions are handled automatically, improving response times and reducing workload. Automatically escalates to agents.
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