Attendant Console

Our Attendant Console makes transferring incoming calls to colleague's quick work. It provides receptionists or attendants with a real-time overview into their colleagues’ Teams status and Outlook Calendars. If a colleague is unavailable, the attendant can easily send a callback request. Using an integration with your CRM, the incoming caller's name and company is immediately displayed - making handling calls super easy

SOLUTION

Functionalities for your business

Empower your receptionists and first-line workers with a powerful tool for smooth customer communication

  • Easy answering & transferring of calls
  • Presence & Calendar insights
  • Contact search & Favorites list
  • Caller identification
specifications

Features in the Spotlight

A quick overview of the most powerful features. Book a demo to see our complete feature list and discuss your specific needs

Clear overview

Manage incoming calls efficiently and with ease. The Attendant Console provides receptionists with a clear overview, offering live insights into the queue, enabling seamless collaboration and teamwork

Easy answering & transferring of calls

Effortlessly manage incoming calls with features such as favorites, calendar integration, and note-taking capabilities. Perform blind, consultative, and safe transfers, along with call parking and callback request options, ensuring smooth and efficient call handling

Know who is calling you

The Attendant Console allows you to identify incoming callers, integrating seamlessly with your CRM system to provide detailed information about each caller, supporting personalized and efficient interactions.

SUBSCRIPTION

Pricing

Interested in our pricing? Here you'll find our subscriptions and contact one of our partners to obtain a quote

Customer cases

Success stories

We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing.

Customer case: AXI Group
  • Personalized approach through CRM integration for enhanced customer interactions
  • Centralized handling of reception numbers across locations for seamless accessibility
  • Reliable after-hours call forwarding via Power Automate, ensuring on-call staff availability
  • Reduced wait times and improved response time for incoming calls
  • Custom reporting and agent status tracking to meet government SLAs
  • read more
    Pharmaceutical Salary Fund for Austria
    • Personalized approach through caller ID
    • Caller waiting time reduced to less than 2 minutes
    • In-house call flow configuration depending on the situation
    • Call abandonment rate reduced to less than 3 %
    • Post-processing time reduced by 80 %
    • 90 % of calls reach their intended contact person
    read more
    Customer case: Laspartners Multiweld
    • Shift away from traditional methods towards efficient online channels.
    • Leveraging Microsoft Teams as central communication hub for webchat and WhatsApp.
    • Resolve issues with WhatsApp accessibility and streamline communication within Teams.
    • Explore potential benefits of chatbot integration as communication volume increases.
    read more
    Customer case: DRV Accountants & Adviseurs
    • Omni-channel solution for addressing inefficiencies in traditional customer contact methods.
    • Integration with Microsoft 365 for enhanced communication channels post-migration.
    • Utilization of ROGER365.io for seamless integration with Teams and expanding communication avenues.
    read more
    Customer case: TMC
    • Utilize cloud-first strategy for maximum scalability and flexibility - in line with TMC's cloud-first strategy.
    • Address critical telephony provider issue swiftly with minimal disruption.
    • Seamlessly integrate telephony and contact center with Microsoft Teams.
    read more
    Customer case: Oak Innovation
    • Integration of an omni-channel recording function to capture interactions more efficiently across channels.
    • Securely manage recorded data to meet industry standards.
    • Leverage ClarifyGo and ROGER365.io integration for enhanced capabilities.
    read more
    Customer case: Driessen Groep
    • Optimize systems for employee and recruit contentment.
    • Simplify agent connection for efficient interactions.
    • Integrate Teams and ROGER365.io for advanced functionality.
    • Smooth setup; integrate and expand client data.
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    Customer case: Fagron
    • Improve reachability Costumer Service.
    • Getting a complete overview on costumer history.
    • Avoid major delays for costumers.
    • Make data-driven decision to improve costumer.
    read more

    Our other solutions

    Is the Attendant Console not what you’re looking for? Look at our other solutions.

    Professional Contact Center

    Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences

    • Agent & Supervisor Teams app
    • Intelligent Call Queues
    • Call Distribution
    • Reporting
    • CRM Integration

    Enterprise OmniChannel & AI

    Unlock the full potential of your Microsoft Teams Contact Center with OmniChannel and AI capabilities

    • Voice, chat & social messaging
    • AI Powered
    • Advanced Insights
    • Workflow Integration
    • Security & Auditing
    • API Framework
    Explore The Differences Between The Products