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Industry
ICT | Inventory Management Software
Location
The Netherlands
Bitte beachten Sie, dass diese Inhalte mithilfe von KI übersetzt wurden. Trotz sorgfältiger Prüfung können automatische Übersetzungen kleinere Ungenauigkeiten enthalten, wie ungewohnte Fachbegriffe oder sprachlich nicht ganz flüssige Formulierungen. Vielen Dank für Ihr Verständnis.
Tenga en cuenta que estos contenidos han sido traducidos mediante inteligencia artificial. Aunque procuramos garantizar la mayor precisión posible, las traducciones automáticas pueden contener pequeñas imperfecciones, como el uso de términos poco habituales o frases que no suenen completamente naturales. Agradecemos su comprensión.
About Slimstock
Slimstock is a global provider of inventory optimisation software, founded in Deventer, the Netherlands. Over more than 30 years it has helped organisations forecast demand, plan supply, and run leaner, more reliable supply chains. Today Slimstock operates in more than 10 countries, with around 600 people serving customers through both on-premise and hosted software. Its own business runs on Microsoft, and its helpdesk teams are the engine of customer support, so reliable, well-managed telephony matters to the daily work of the company and to the customers who depend on its software.
The Challenges
The trigger was Avaya. Slimstock's telephone systems, installed in the early 2010s, had reached end of life and end of support. In most countries a local Avaya unit sat on site, some of them physical central units linked with VPNs. Other offices had never run Avaya at all: Dubai used mobiles, Singapore a system that came with the building, Canada mobile phones. The result was a patchwork, with every country working differently, which made training, support, and scaling hard.
Slimstock had already moved to Microsoft Teams during the pandemic, so native Teams calling was the natural base. But native Teams queues were missing what the helpdesk needed most. There was no central contact book, no easy way for agents to sign in or out, and supervisors could not see who was active or remove an absent agent. Reporting was limited, with only a few days of history. For the support team, the heaviest phone users, this was a daily problem.
"In native Teams, an agent could barely sign in and out of a queue, and a supervisor could practically not see what was happening. For our support team, that was the real problem." - Jasper Bels, IT and VoIP administrator
The Solution
INDITO advised Slimstock to build on Microsoft Teams and brought in ROGER365.io for the contact center features Teams alone was missing. Slimstock briefly weighed staying with Avaya, but dropped it quickly. The choice came down to functionality, one global system, and a fit with a Microsoft first strategy. Because Teams was already on every device worldwide, adoption was fast, and the ROGER365.io interface sits inside Teams and needs almost no training.
Today Slimstock's helpdesk teams across more than 10 countries use ROGER365.io for inbound support: contact center queues, supervisor controls to see availability and adjust queue membership, reporting with heatmaps, and callflows tailored per country and language. The Dutch helpdesk is the heaviest user and sets the standard for the rest. CRM contact data is synced for caller recognition, and wallboards are being explored. ROGER365.io runs natively in Teams, so IT manages it inside the same Microsoft environment it already secures, and licensing costs less than native Teams contact center rivals.
The Results
The biggest change is consistency. One cloud platform now replaces a country-by-country mix of Avaya units, mobiles, and building systems, with no on-premise hardware or VPNs to maintain. Supervisors finally have control: they can see who is active, add or remove agents from a queue in seconds, and cover absences straight away, which native Teams could not do. Reporting improved sharply. Heatmaps show call patterns and busy periods, and history reaches far beyond the few days Teams native offered. The business relies on those heatmaps to plan the helpdesk. Adoption was almost free, because the interface lives inside the Teams client staff already use, so training was barely needed. IT gained a single global system that deploys quickly to a new country and is governed inside the Microsoft environment it already runs. Because ROGER365.io is Microsoft certified and native to Teams, security and compliance stay simple.
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"We would recommend ROGER365.io. It gives us the supervisor control, the reporting, and the ease of use that Microsoft Teams on its own cannot, and it fits how we work as one global organisation." - Jasper Bels, IT and VoIP administrator
Lessons Learned
Slimstock is candid that the platform can do more than it currently uses. Its lesson is about internal coordination, not the technology: the biggest blocker to enabling new features is time and competing priorities, such as an ongoing Intune project. Slimstock would involve the helpdesk managers earlier, since they own the requirements and drive adoption of features like CRM integration and richer callflows. Getting those stakeholders aligned up front, it finds, is what turns available capability into everyday use.
Future Vision
Slimstock sees plenty of room to grow with ROGER365.io. Near term, it wants a 360 degree customer view, automatic transcription, and omnichannel channels to reduce dependence on the phone. AI is already in play: a chatbot answers customer questions about the software, and Slimstock expects AI to deflect routine calls over time. Further out, the roadmap includes CRM integration with Power Automate, agent assist, wallboards, and advanced routing such as preferred agent and last agent. Microsoft Teams stays the single platform underneath it all.
Ready to see how ROGER365.io and its partners can transform your customer communications? Book a demo and experience the future of customer engagement today.
About the Partner
INDITO is a Microsoft focused IT partner based in Deventer, the Netherlands, working under the tagline Innovative technology solutions. It helps organisations modernise the workplace across Microsoft 365, Azure, Dynamics 365, security, and Teams Phone, with a direct, proactive style and personal support. For telephony and contact center, INDITO guides customers from legacy systems to Microsoft Teams, and delivers ROGER365.io as a Business Partner through ROGER365.io distributor Gamma in the Netherlands. INDITO works closely with in-house IT teams to keep governance clean and operations running across regions.
"INDITO guided us from Avaya to Microsoft Teams and stayed with us through the configuration and testing we needed. Their advice was practical, and they understood how we work across countries." - Jasper Bels, IT and VoIP administrator
How INDITO Delivered
The work began when Slimstock needed to replace its end-of-life Avaya systems. INDITO advised building on Microsoft Teams and mapped Slimstock's requirements against what native Teams could and could not do. Where features were missing, it introduced ROGER365.io and ran an early test to see how it held up in practice. INDITO handled the configuration, supported the country-by-country rollout of one global helpdesk, and kept advising as Slimstock evaluated features. It delivered the whole move through its Teams telephony practice, working closely with Slimstock's IT team.
What Made the Difference
INDITO mapped Slimstock's requirements against native Teams, then introduced ROGER365.io only where Teams fell short, ran an early test to prove it, and rolled out one helpdesk model across more than 10 countries.
Why INDITO Builds on ROGER365.io
For INDITO, ROGER365.io fits the customers it serves: Microsoft organisations that want contact center depth without leaving Teams. The product is Microsoft certified, runs natively on Teams, and integrates with the business systems customers already use, so INDITO can advise objectively and stay accountable. INDITO sees communication moving toward AI and omnichannel, with routine questions handled automatically and people freed for the calls that matter. ROGER365.io, delivered through distributor Gamma in the Netherlands, gives INDITO the platform to build that future for clients like Slimstock.
“We would recommend ROGER365.io because it gives us the supervisor control, reporting, and ease of use that Microsoft Teams alone cannot offer, and it fits perfectly with how we work globally.”
Jasper Bels
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