ROGER365.io
Contact Center
AI Omni-channel Contact Center for Microsoft Teams
Run secure, scalable omnichannel communications directly in Teams with AI, smart routing and unified management. No separate platforms. No silos. No maintenance overhead.
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Why choose ROGER365.io Contact Center?
Reduce Operational Costs Without Compromise
ROGER365.io cuts legacy contact center costs through lower licensing fees, fewer third‑party tools, and simplified IT operations, delivering measurable annual savings.
Maximize Your Microsoft Teams Investment
The platform builds on the organization’s existing Teams calling setup. By operating fully within the Microsoft ecosystem, it eliminates redundant tools and enables faster adoption under established policies and controls.
Boost Customer and Employee Experience
Agents get a unified, intuitive interface in Teams for quicker onboarding. Better tools and faster context access enable quicker, more consistent service and higher satisfaction on both sides.
Empower Agents With AI‑Driven Tools
Our AI delivers augmented intelligence that boosts productivity and customer experience by giving agents full context and intent upfront, automate tasks and suggesting next steps to reduce effort and stress.
Predictable and Scalable Cost Structure
A transparent pricing model simplifies budgeting, removes hidden fees, and lets organizations scale queues and channels while staying in control of costs.
High-Quality Service Across Channels
Unified queuing, routing, and analytics in Teams make service quality predictable and measurable, giving supervisors clear insights to optimize performance and meet business KPIs.
What Can ROGER365.io
Contact Center Do for You?
Omnichannel Contact Center in Microsoft Teams
Handle every customer conversations in one unified Teams based workspace. Voice, chat, E-mail, SMS, webchat and social messaging like WhatsApp all come together in a single interface.
- Manage voice, chat, E-mail, SMS, webchat and social messaging from the Teams client
- Provide a consistent customer experience across all channels
- Reduce channel silos and tool switching for agents
- Support hybrid and remote work without extra softphones or client installs
Agent and Supervisor Apps
Give agents and supervisors native Teams apps with live queue visibility, status control and coaching tools, so they can manage workloads and quality in realtime.
- Agentapp with queue insights such as longest waiting and current load
- Multiple queue login, wrap up codes and availability reason codes
- Supervisor views for live queues, agent status and active conversations
- Monitor, whisper and join capabilities for coaching and escalation
- Adjust agent participation and availability to keep SLAs on track
Streamline your call handling today with Contact Center
Intelligent Routing and Advanced Flows
Design and maintain powerful routing logic without custom code. Combine skill based routing, caller data and schedules to get every conversation to the best available resource.
- Skill based and priority based routing for voice queues
- Visual conversation flow editor with conditions, time schedules and prompts
- Use conversation history, CRM data or numbers to personalise routing
- Automated responses and callback flows for busy periods
- Quickly change flows without long development cycles
AI Powered Automation and Agent Assist
Use AI to speed up work for both customers and agents. Transcription, sentiment and summarisation help handle more interactions with higher quality, directly in the Teams experience.
- Agent Assist delivers 360 degree customer insights with every conversation
- Transcription with sentiment indicators for every conversation
- AI generated summaries and classifications for faster wrap up and follow up
- Text to speech and speech to text for natural IVR and digital journeys
- Automation eases workload and helps agents focus on meaningful customer conversations
Realtime Insights and Analytics
Turn interactions into actionable insights. Combine queue and agent reporting with CRM data and Power BI to monitor performance and drive continuous improvement.
- Queue and agent summaries, details and logging out of the box
- Real time wallboards and historical reports for trends and SLAs
- Power BI integration for advanced visualisation and management reporting
- CRM integration for 360 degree customer views in analysis
- Use insights to improve first contact resolution and reduce handling time
Leverage the power of your Microsoft investment
Security & Privacy
Your data is protected with enterprise‑grade security and a privacy‑first approach. Every interaction is encrypted, access is controlled, and your information is stored safely in the Microsoft Azure region you choose. Our platform is independently certified and continuously monitored so you stay in control while your data remains secure.
- ISO27001 certified, your data managed to the highest security standards
- Verified through Microsoft's rigorous M365 App Compliance Program
- Privacy-first architecture with end-to-end encryption and GDPR compliance
ROGER365.io Products
Product
Attendant
Console
Empower your frontline with smooth, professional call handling.
- Easy answering & transferring calls
- Presence & Calendar insights
- Contact search & Favorites list
- Caller identification
Product
Contact Center
Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiencesAgent & Supervisor Teams app
- Agent & Supervisor Teams app
- Intelligent Call Queues
- Call Distribution
- Reporting
- CRM Integration
Want to learn more?
Ask Michael.
Michael Brugge
Productmanager
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