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Bitte beachten Sie, dass diese Inhalte mithilfe von KI übersetzt wurden. Trotz sorgfältiger Prüfung können automatische Übersetzungen kleinere Ungenauigkeiten enthalten, wie ungewohnte Fachbegriffe oder sprachlich nicht ganz flüssige Formulierungen. Vielen Dank für Ihr Verständnis.
Tenga en cuenta que estos contenidos han sido traducidos mediante inteligencia artificial. Aunque procuramos garantizar la mayor precisión posible, las traducciones automáticas pueden contener pequeñas imperfecciones, como el uso de términos poco habituales o frases que no suenen completamente naturales. Agradecemos su comprensión.
Sound familiar?
Customers call back because they weren't helped right away the first time. Employees search for the right colleague or for what was agreed earlier. Calls get passed on with no certainty that anyone will pick up. And only afterwards do you see where things got stuck.
The missed call disappears. The customer's question doesn't.
What you'll discover in 60 minutes
- How to get a call to the right person straight away with smart routing
- How to have customer and ticket context from your CRM on screen before you pick up
- How to track queues, availability and missed calls live instead of after the fact
- How to set this up in your existing Microsoft tenant, without adding a new system alongside it
Why you'll want to be there
- You'll see how AXI and Picanol Group do it in practice, no theory
- You'll see a short live demo of ROGER365 in Teams
- You can put your questions directly to the speakers
- You'll get the recording, even if you can't attend live
Why on top of Teams and not in a separate system
Your team already works in Teams. Every additional system means another login, more admin work and another reason for people not to use it.
- Runs in your existing Microsoft tenant. No extra software, no separate login.
- Live in ten minutes. No months-long IT project.
- Hosted in Microsoft Azure EU. No data outside the EU. Compliant with NIS2, GDPR and ISO 27001.
- Pay per queue. Scale up and down without new licences.
Who is this webinar for?
- Customer Service Managers and Service Managers who want control over waiting times and repeat contacts
- Operations Managers and COOs who see being easy to reach as a commercial issue
- CIOs and IT Managers looking for a solution that fits their Microsoft landscape
- Organisations already using Teams Calling that find it falls short for customer service
Speakers
Steven Carlier, Hanssens
Tom van Acker, Hanssens
Patrick Scherbeijn, ROGER365
ROGER365 and Hanssens
ROGER365 builds the contact center layer on top of Microsoft Teams: routing, queues, customer context, tracking and reporting. Hanssens implements that layer and tailors it to your processes and day-to-day operations.
Less searching. Fewer transfers. Fewer repeat contacts. More customers helped properly the first time.
Register for the webinar
Free to attend. You'll receive the recording, even if you can't attend live.
Industry
Location
Bitte beachten Sie, dass diese Inhalte mithilfe von KI übersetzt wurden. Trotz sorgfältiger Prüfung können automatische Übersetzungen kleinere Ungenauigkeiten enthalten, wie ungewohnte Fachbegriffe oder sprachlich nicht ganz flüssige Formulierungen. Vielen Dank für Ihr Verständnis.
Tenga en cuenta que estos contenidos han sido traducidos mediante inteligencia artificial. Aunque procuramos garantizar la mayor precisión posible, las traducciones automáticas pueden contener pequeñas imperfecciones, como el uso de términos poco habituales o frases que no suenen completamente naturales. Agradecemos su comprensión.
Sound familiar?
Customers call back because they weren't helped right away the first time. Employees search for the right colleague or for what was agreed earlier. Calls get passed on with no certainty that anyone will pick up. And only afterwards do you see where things got stuck.
The missed call disappears. The customer's question doesn't.
What you'll discover in 60 minutes
- How to get a call to the right person straight away with smart routing
- How to have customer and ticket context from your CRM on screen before you pick up
- How to track queues, availability and missed calls live instead of after the fact
- How to set this up in your existing Microsoft tenant, without adding a new system alongside it
Why you'll want to be there
- You'll see how AXI and Picanol Group do it in practice, no theory
- You'll see a short live demo of ROGER365 in Teams
- You can put your questions directly to the speakers
- You'll get the recording, even if you can't attend live
Why on top of Teams and not in a separate system
Your team already works in Teams. Every additional system means another login, more admin work and another reason for people not to use it.
- Runs in your existing Microsoft tenant. No extra software, no separate login.
- Live in ten minutes. No months-long IT project.
- Hosted in Microsoft Azure EU. No data outside the EU. Compliant with NIS2, GDPR and ISO 27001.
- Pay per queue. Scale up and down without new licences.
Who is this webinar for?
- Customer Service Managers and Service Managers who want control over waiting times and repeat contacts
- Operations Managers and COOs who see being easy to reach as a commercial issue
- CIOs and IT Managers looking for a solution that fits their Microsoft landscape
- Organisations already using Teams Calling that find it falls short for customer service
Speakers
Steven Carlier, Hanssens
Tom van Acker, Hanssens
Patrick Scherbeijn, ROGER365
ROGER365 and Hanssens
ROGER365 builds the contact center layer on top of Microsoft Teams: routing, queues, customer context, tracking and reporting. Hanssens implements that layer and tailors it to your processes and day-to-day operations.
Less searching. Fewer transfers. Fewer repeat contacts. More customers helped properly the first time.
Register for the webinar
Free to attend. You'll receive the recording, even if you can't attend live.
Our speakers
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