Reception & switchboard

Improve Customer Service Experience

Die Attendant Console-Oberfläche ermöglicht die Weiterleitung eingehender Anrufe an Kollegen.

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The challenge

Where Customer Service Breaks Down

Customer service teams operate across disconnected systems, manual processes and limited visibility. The result is longer handling times, inconsistent experiences and missed performance targets.

  • Long waiting times
  • Inconsistent customer service
  • Agents lack context
The solution

A Smarter Way to Run Customer Service

Customer service teams operate across disconnected systems, manual processes and limited visibility. The result is longer handling times, inconsistent experiences and missed performance targets.

  • Improve FCR
  • Boost productivity
  • Lower AHT

Streamline your call handling today with Attendant Console

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Capabilities That Drives Customer service Experience

Core Interaction Features

  • Ominchannel routing
  • Callback & virtual hold
  • Unified agent interface

AI Features

  • AI summaries
  • Classification & tagging
  • Suggested responses

Core Interaction Features

  • Ominchannel routing
  • Callback & virtual hold
  • Unified agent interface

AI Features

  • AI summaries
  • Classification & tagging
  • Suggested responses

Integrations Features

  • Ominchannel routing
  • Callback & virtual hold
  • Unified agent interface

Supervisor Features

  • AI summaries
  • Classification & tagging
  • Suggested responses
Use cases

See how ROGER365
solves real challenges

Explore practical examples of how organizations across different industries use ROGER365 to streamline communication, automate workflows, and deliver better experiences for customers and teams.

All use cases
Customer cases

Erfolgsgeschichten

Wir sind stolz darauf, mit verschiedenen internationalen Kunden aus verschiedenen Branchen zusammenzuarbeiten. Von Bildung und Rekrutierung bis hin zu Finanzen, Regierung, Gesundheitswesen und Fertigung.

“I hope that in the future we’ll take even more steps towards integrating client data into the ROGER365.io platform. We see it as a highway to growth that enables us to learn from each other, and in this manner find more ways to leverage the platform in our organization.”

VOLLSTÄNDIGES INTERVIEW

“For the first time, businesses can benefit from a compliant and Microsoft Certified call recording solution that’s also fully integrated into a powerful, Microsoft Certified contact center solution for Teams. Companies benefit from the full range of features, and customers benefit from superior contact center experiences.”

VOLLSTÄNDIGES INTERVIEW

“Because the organization is developing fast, we want to be scalable and set up flexible processes and workflows. This allows us to respond to changes within the organization and capture the rapid growth potential. The number of employees at TMC has doubled within the last 4 years, and because we still need to expand into new countries, a cloud-first strategy is essential.”

VOLLSTÄNDIGES INTERVIEW

"We can even make flows ourselves now!"

VOLLSTÄNDIGES INTERVIEW

“We are looking forward to the integration of the Power App as soon as the changeover to the new ERP software is complete. And the WhatsApp integration could also be interesting for our members. With ROGER365, we have found software that also meets our future requirements.”

VOLLSTÄNDIGES INTERVIEW

"The combination of reliable technology, a customized approach, and excellent service enabled AXI not only to elevate their contact center solution but also to firmly anchor their IT strategy for the future."

VOLLSTÄNDIGES INTERVIEW

“We would recommend ROGER365.io because it gives us the supervisor control, reporting, and ease of use that Microsoft Teams alone cannot offer, and it fits perfectly with how we work globally.”

VOLLSTÄNDIGES INTERVIEW

“ROGER365.io helps Tony's Chocolonely deliver faster, more personal customer service in every country we operate in, fully inside Microsoft Teams and integrated with Salesforce.”

VOLLSTÄNDIGES INTERVIEW

VOLLSTÄNDIGES INTERVIEW

VOLLSTÄNDIGES INTERVIEW

“I would absolutely recommend ROGER365.io. The stability, flexibility, and integration with Microsoft Teams and Salesforce have transformed our customer service. It’s a solution that grows with you.”

VOLLSTÄNDIGES INTERVIEW

"ROGER365.io helps Juva realise a complex multi-entity contact center environment within Microsoft Teams with stable telephony, flexible routing and room to grow."

VOLLSTÄNDIGES INTERVIEW

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