Resources

Businesses already using the Microsoft Teams platform are starting to realize the untapped potential it has for serving their customer communications needs. Teams already possesses most of the features you would expect from a Call Center, plus several basic Contact Center features such as auto-attendant and historical reporting. However, to uplift Teams into a fully-functional and modern Contact Center, the platform needs to gain some new skills.

With nine locations across The Netherlands and Belgium, Laspartners Multiweld are the experts when it comes to welding. Ease of accessibility is the key to growing and maintaining a strong customer base.

DRV Accountants & Adviseurs is a Dutch business with accountants, tax specialists, and advisers that focus on small and medium enterprises (SMEs). By supporting ‘companies that form the backbone of our economy’, they make a promise to their customers to excel in client satisfaction and quality for entrepreneurs in SMEs. DRV understands that, in order to keep this promise, they must be easily and readily accessible to their clients. They recognized that a modern company only being reachable by telephone and by email is somewhat outdated, so DRV went looking for a robust, omni-channel solution.

In the beginning of 2023, high tech consultancy TMC moved to Teams powered communications, using ROGER365.io’s contact center solution in combination with telephony from INTO and technical network services from oneCentral. This project was realized in record time, meeting all the requirements of their complex business operations.

In the beginning of 2023, we announced the exciting partnership between ROGER365.io and Oak Innovation.By integrating ROGER365.io with Oak’s ClarifyGo solution, businesses can benefit from a Microsoft Certified contact center solution with an integrated, compliant call recording facility. Because Oak Innovation’s ClarifyGo solution is also Microsoft Certified, companies can benefit from the highest level of standards and security throughout, contained within a versatile and scalable CCaaS solution.

Based in Helmond, in the Dutch province of North Brabant, Driessen Groep knows the importance of keeping people happy. Each of the 14 companies in the Driessen Groep has a distinct focus, covering services such as recruitment, HR consultancy, training and personal development, and support with health and wellbeing. What they all have in common, however, is the need for a capable and reliable call center.

In just a few short years, businesses have needed to develop new capabilities for supporting more digitalization and hybrid working. As a result, Microsoft Teams has become a trusted hub for integrating all digital business processes and resources within a secure and compliant framework. In this whitepaper, we outline the different kinds of benefits businesses can gain by using a Microsoft certified CCaaS solution to extend the native capabilities of Teams. As you’ll see, these solutions empower Teams to become a secure and compliant contact center.

WhatsApp has become an important communication channel for many businesses. To avoid inefficiencies, security issues, and other challenges, the need to streamline WhatsApp communication into Microsoft Teams and business workflows is increasing by the day.

WhatsApp is one of the communication channels that checks all of these boxes and is becoming an important messaging platform for many businesses. With over two-billion users worldwide, you can reach a large part of your audience by adding WhatsApp to your communication strategy.

Regardless of what industry, sector or sphere you operate in, every business needs to handle contact with customers from time to time - and often more frequently. However, this need is too often an afterthought – becoming a neglected and under-invested part of the overall business-model, despite the multi-level benefits that good-quality customer interactions bring.

Together with prescribers and pharmacists, Fagron strives to improve personalized medicine and to make it (more) accessible for patients. Fagron aim is to have a significant impact on the health and welfare of people.