ROGER365.io, a European based (The Netherlands) leading Contact Center as a Service (CCaaS) provider, today announced it has achieved certification for Microsoft's Unify integration model. This certification positions ROGER365.io among an elite group of global contactcenter solutions validated by Microsoft for delivering enterprise-gradecustomer engagement capabilities natively within Microsoft Teams.
The Unify integration model represents Microsoft's most advanced approach to contact center integration, leveraging Azure Communication Services, Teams Phone infrastructure, and AI capabilities to eliminate thecomplexity of traditional telephony while enabling intelligent, automated customer interactions.
"Achieving Microsoft Unify certification represents a significant milestone for ROGER365.io and our customers," said Gerben Hoogwerff Kroon , CEO of ROGER365.io. "With 350M+ Teams users globally, 20M+ already on Teams Phone, one of the fastest-growing calling solutions and a projected 9.4% year-over-year growth, enterprises are increasingly seeking contact center solutions that build on their existing Teams investments (source: IDC). Our Unify-certified platform delivers exactly that: native integration, AI-powered automation, and enterprise-grade reliability, allwithin the Microsoft ecosystem our customers already trust."
Key Benefits of ROGER365.io's Unify-Certified Platform:
Native Teams Integration – Runs directly on Microsoft Teams Phone infrastructure, eliminating the need for separate SIPtrunks or third-party connectors while maintaining proven reliability andenterprise-grade calling capabilities. The solution works natively with DirectRouting, Operator connect or Microsoft Calling plans.
AI-Powered Customer Interactions – Leverages Azure AI capabilities for real-time transcription, intelligent call routing,sentiment analysis, and conversational AI experiences that enhance both agentproductivity and customer satisfaction.
Unified Agent Experience – Provides multi-persona call control and unified client experiences, enabling agents to handle both UCaaS and CCaaS calls seamlessly, while eliminating repetitive tasks and boosting overall productivity.
Enterprise Security & Compliance – Built on Microsoft's trusted Azure cloud infrastructure with identity management throug hMicrosoft Entra ID, ensuring data sovereignty and compliance with globalsecurity standards.
Future-Ready Architecture – Designed to evolve with Microsoft's ecosystem, including planned integration with Teams Copilotand Copilot Studio for enhanced AI capabilities.
The certification process validates that ROGER365.io meets Microsoft's rigorous standards for quality, compatibility, and reliability. Organizations using ROGER365.io can confidently deploy contact center capabilities that integrate seamlessly with their existing Microsoft 365 investments, including CRM systems, Power BI analytics, SharePoint, and other business applications.
"Our Unify certification demonstrates our commitment to delivering cutting-edge contact center technology that meets the evolving needs of modern enterprises, added Gerben Hoogwerff Kroon. Customers can deploy their ROGER365.io contact center within hours and immediately benefit from advanced AI capabilities, flexible PSTN connectivity options, and the security and global availability they expect from Microsoft-certified solutions."
About ROGER365.io
ROGER365.io is a Contact Center as a Service (CCaaS) provider delivering intelligent customer engagement solutions natively integrated with Microsoft Teams. Our platform combines enterprise-grade contactcenter capabilities with AI-powered automation, enabling organizations to transform their customer service operations while leveraging their existing Microsoft investments.
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ROGER365.io, a European based (The Netherlands) leading Contact Center as a Service (CCaaS) provider, today announced it has achieved certification for Microsoft's Unify integration model. This certification positions ROGER365.io among an elite group of global contactcenter solutions validated by Microsoft for delivering enterprise-gradecustomer engagement capabilities natively within Microsoft Teams.
The Unify integration model represents Microsoft's most advanced approach to contact center integration, leveraging Azure Communication Services, Teams Phone infrastructure, and AI capabilities to eliminate thecomplexity of traditional telephony while enabling intelligent, automated customer interactions.
"Achieving Microsoft Unify certification represents a significant milestone for ROGER365.io and our customers," said Gerben Hoogwerff Kroon , CEO of ROGER365.io. "With 350M+ Teams users globally, 20M+ already on Teams Phone, one of the fastest-growing calling solutions and a projected 9.4% year-over-year growth, enterprises are increasingly seeking contact center solutions that build on their existing Teams investments (source: IDC). Our Unify-certified platform delivers exactly that: native integration, AI-powered automation, and enterprise-grade reliability, allwithin the Microsoft ecosystem our customers already trust."
Key Benefits of ROGER365.io's Unify-Certified Platform:
Native Teams Integration – Runs directly on Microsoft Teams Phone infrastructure, eliminating the need for separate SIPtrunks or third-party connectors while maintaining proven reliability andenterprise-grade calling capabilities. The solution works natively with DirectRouting, Operator connect or Microsoft Calling plans.
AI-Powered Customer Interactions – Leverages Azure AI capabilities for real-time transcription, intelligent call routing,sentiment analysis, and conversational AI experiences that enhance both agentproductivity and customer satisfaction.
Unified Agent Experience – Provides multi-persona call control and unified client experiences, enabling agents to handle both UCaaS and CCaaS calls seamlessly, while eliminating repetitive tasks and boosting overall productivity.
Enterprise Security & Compliance – Built on Microsoft's trusted Azure cloud infrastructure with identity management throug hMicrosoft Entra ID, ensuring data sovereignty and compliance with globalsecurity standards.
Future-Ready Architecture – Designed to evolve with Microsoft's ecosystem, including planned integration with Teams Copilotand Copilot Studio for enhanced AI capabilities.
The certification process validates that ROGER365.io meets Microsoft's rigorous standards for quality, compatibility, and reliability. Organizations using ROGER365.io can confidently deploy contact center capabilities that integrate seamlessly with their existing Microsoft 365 investments, including CRM systems, Power BI analytics, SharePoint, and other business applications.
"Our Unify certification demonstrates our commitment to delivering cutting-edge contact center technology that meets the evolving needs of modern enterprises, added Gerben Hoogwerff Kroon. Customers can deploy their ROGER365.io contact center within hours and immediately benefit from advanced AI capabilities, flexible PSTN connectivity options, and the security and global availability they expect from Microsoft-certified solutions."
About ROGER365.io
ROGER365.io is a Contact Center as a Service (CCaaS) provider delivering intelligent customer engagement solutions natively integrated with Microsoft Teams. Our platform combines enterprise-grade contactcenter capabilities with AI-powered automation, enabling organizations to transform their customer service operations while leveraging their existing Microsoft investments.
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