By integrating Facebook Messenger into Microsoft Teams, all messages from these online social media platforms are delivered centrally and can be handled within Microsoft Teams. By adding other communication channels like WhatsApp, Twitter and webchat makes Microsoft Teams the only communication client you need in your company.
Just the beginning
The integration of Microsoft Teams and Facebook is only one small piece of so much more possible within the integration. The ROGER365.io solution can also communicate with your ticketing or CRM system to access customer data, such as purchase history, and make that information immediately available within Microsoft Teams. Chatbots powered by the latest artificial intelligence technology can be used to augment your customer service department 24/7/365.
The Tools to Succeed
Centralized communications are the key to outstanding customer service. ROGER365.io makes interactions with your customers easy by providing automation to sort, prioritize, and quickly respond to messages directly from your Microsoft Teams client. Logging and tracking of all conversations, documents, and even photos is automatic, giving your agents the tools that they need to succeed.