Blogs

ROGER365.io announces new dedicated Attendant Console for Teams Contact Centers

ROGER365.io, a leading Microsoft Certified Contact Center as a Solution (CCaaS) provider, announces the release of a new Attendant Console for their Contact Center for Teams solution. With this dedicated interface, receptionists are empowered to take the most appropriate actions, with a clear overview.

What are the 4 elements of a Contact Center?

Every business has customers. In some cases, you’ll want to reach out to them; in others they want to contact you with a question or issue that needs to be resolved. Sounds simple enough, and for decades businesses have relied on call centers to cater for this need. However, in our modern channel-agnostic era, omnichannel contact centers have emerged as the ideal solution for meeting this need.
To serve the growing needs of their customers, a contact center must now perform many different functions and handle a variety of processes. Some of these will be quite complex.

What is the difference between a call center and a contact center?

Does your company have a call center, or a contact center? If you were reading this 15 years ago, you could be forgiven for thinking these were synonymous – but today the gulf between call centers and contact centers has widened significantly.
Although the two terms are sometimes used interchangeably, these are two very different setups – and one has a much greater value for business.
So, what’s the difference between a call center and a contact center?

ROGER365.io and Oak Innovation join forces to deliver unique Teams-native Contact Center solution with integrated compliant Call Recording

ROGER365.io, a leading Contact Center as a Service (CCaaS) provider, proudly announces it has achieved Microsoft Certification as a Teams connected Contact Center solution. This marks a massive milestone for ROGER365.io in its journey, and the company is proud to demonstrate its ongoing commitment to the highest possible standards.

What are the 3 most critical integrations for Teams?

Time to face reality: we live in a hybrid working world where the customer wants to contact you through a variety of different channels. Microsoft Teams has emerged as a leader in connecting businesses, and has become the stable foundation for several Contact Center solutions. Businesses are faced with a choice of Teams integrations that can add the capabilities they need. But which are the most vital? In this article we explore the 3 most valuable integrations for Teams, and see how they affect business operations.

Press release: ROGER365.io is officially certified as a Microsoft Teams connected Contact Center solution

How to use microsoft teams

People often want to know how they can use Team Calling in the best way for their business. Teams Calling is the voice telephony service that can be activated within Microsoft Teams as an additional subscription. In many cases, companies already have this feature included with their existing Microsoft 365 subscription, but simply haven’t activated it yet.

Contact Center Integration Models: Extend, Connect and Power

There are numerous third-party solutions available for this including those provided by certified partners like ROGER365.io. Third-party solutions like these can greatly increase the capabilities of Microsoft Teams by integrating with numerous enterprise applications and enabling automations that boost efficiency. There are three different approaches to giving Teams the skills it needs to serve your customer’s needs, and these are called the Extend, Connect, and Power models.

Making phone calls from microsoft teams

Microsoft Teams can be used to make phone calls, and a variety of other communications. As a result, the platform has become an indispensable tool for businesses. It facilitates easy video calls and messages, which are all exchanged within the secure Microsoft framework. However, many businesses are still only using a fraction of Team’s capabilities.

The best Teams-based CCaaS providers: An overview

Many companies choose a Microsoft Teams-based CCaaS solution, as this helps consolidate their technology stack within a familiar and secure platform. There’s no shortage of Teams-based options to choose from, but as they all offer slightly different scope and scale of service, there is no single answer that matches every growing business. Achieving value for money should certainly be a factor, but what criteria can you use to determine this?

Taking your Customer Communication to the next level with the right Call Center solution

If you’re thinking about setting up a dedicated Call Center solution for your company, you may find the array of possibilities overwhelming. Companies in this position are generally growing fast. You’re looking for a Call Center solution because you need the additional capabilities to deal with queries, but can’t yet justify the investment for a corporate-grade solution.

The Best Microsoft Solutions for Medium Sized Contact Centers

As businesses grow, so do their needs. Serving more customers naturally entails a higher customer service burden. And, as customer service teams grow in complexity, so does the need for more complex and capable contact or call center solutions. What is the right Contact Center Solution for your business size?

Why adding WhatsApp to your Contact Center is crucial for meeting customer expectations

Customer service requires offering the most convenient way for customers to get in touch and resolve queries. For decades, voice telephony and email have held prime positions, but today people are communicating more with digital tools like WhatsApp. Why? Because customers love it: WhatsApp is fast, easy, and accessible. The free messaging app has over 2 billion worldwide users, and this is still growing.