Why Conversant Chose to Partner with ROGER365.io

‍1. What motivated Conversant to partner with ROGER365.io?

At Conversant, our mission has always been to enhance customer interactions by leveraging cutting-edge technology. We recognized that ROGER365.io shares this vision and brings unique capabilities in the Microsoft Teams ecosystem, particularly in integrating omnichannel communication 

Working with ROGER365.io significantly enhances communication, customer service, and operational efficiency for our customers. By integrating external communication channels into Microsoft Teams, our customers can centralise their interactions, improve collaboration, and provide a better customer experience, all while benefiting from the robust security and compliance features of Microsoft’s platform.

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2. What made ROGER36.io’s solution different to other providers in the market?

Deep Microsoft Teams integration allows our clients to handle all their customer interactions (calls, social media, live chat) inside the Microsoft Teams ecosystem.

Designed for small, medium-sized businesses and enterprises, but its primary use case revolves around Microsoft Teams environments, making it a niche solution.

Its seamless integration with Microsoft Teams makes it an ideal solution for businesses already committed to the Microsoft ecosystem.

Pricing is competitive against the competition as ROGER365.io is based on a subscription and queue-based model, often coming in at a third of the price of other contact centres, whilst not compromising on features.

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3. How does Conversant integrate ROGER365.io’s solutions into existing offerings?

Conversant has strategically integrated the ROGER365.io contact centre into its flagship customer engagement platform, C360, to deliver a seamless, omnichannel communication experience for its clients. By integrating the ROGER365.io contact center and social messaging capabilities into C360, Conversant has provided businesses with a powerful tool to manage all customer interactions, manage their communication services, manage and log helpdesk tickets and get advanced PowerBI reporting and analytics for trend spotting and making informed decisions, all from one place.

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4. How did ROGER365.io’s solutions help Conversant differentiate itself in a competitive market?

In a market where customer experience is a key differentiator, ROGER365.io has given us a significant edge. The ability to manage communications across multiple channels—such as chat, email, SMS, and social media—directly within Microsoft Teams has been a game-changer for our clients. This integration not only simplifies their operations but also ensures that they can meet their customers wherever they are. As a result, we’ve been able to position ourselves as a leader in customer engagement solutions, which has opened doors to new business opportunities and strengthened our relationships with existing clients.

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5. What benefits have you seen from your partnership?

Partnering with ROGER365.io has enabled us to enhance our portfolio with powerful, integrated communication solutions that leverage the Microsoft Teams ecosystem. With opportunities for revenue growth, access to robust tools and support, and the ability to offer tailored, scalable solutions, partnering with ROGER365.io is a strategic move for Conversant to expand our reach in the unified communications market.

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6. Could you share a specific example of how this partnership has benefited one of your clients?

We have a client who is a housing provider. They were looking for a contact centre solution that could seamlessly integrate with Microsoft Teams. However, they also wanted to be able to integrate their CRM, reading and writing back information. Working wth ROGER365, we were able to provide them with a free trial and consultancy, resulting in a solution that met all their needs, and at a price that was comfortable with their budget. The ROGER365.io PowerFrame allowed Conversant to develop a custom application for our client, to provide them with the information they required.

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7. What advice would you give to other companies considering adding ROGER365.io’s solutions to their portfolio?

Our advice is simple: don’t hesitate. The market is moving towards more integrated and omnichannel communication solutions, and ROGER365.io offers one of the best in the industry. By incorporating ROGER365.io’s offerings, you can not only enhance your product portfolio but also provide real, measurable value to your clients. We’ve seen firsthand how this solution can transform businesses, and it has become a key component of our success strategy. Plus, the support from ROGER365.io has been exceptional—they’ve been a true partner in every sense of the word.