Blog: What happens to your cloud contact center when politics get in the way?

It’s a question more organizations are starting to ask. Not because of hypothetical fears, but because of real shifts in global power. Data laws change. Trade deals fall apart. Technology decisions made today are suddenly vulnerable tomorrow.

Microsoft knows this. And this month, they made five new promises to Europe that directly address those concerns. It’s more than a PR moment, it’s a legal commitment to stability, privacy, and control.

At ROGER365.io, we’ve built our solution right on top of Microsoft’s infrastructure. These promises matter to us. But more importantly, they matter to the people who depend on uninterrupted communication. People making decisions about business continuity, compliance with European laws, and long-term technology strategy.

ROGER365.io has prioritized GDPR, NIS2, and cybersecurity standards from the start. Our solution is built on Azure and deployed in three regions (EU, USA, and Australia). European customers are served from European Azure datacenters. Their data stays in Europe — and for additional assurance, customers can choose a country-specific Azure location. For example, a Swiss client can store customer specific data in a Swiss Azure datacenter.

To meet the highest standards, ROGER365.io has achieved Microsoft certification for its contact center solution and Teams app. These certifications include annual audits and renewal processes, ensuring we stay aligned with the latest security and compliance benchmarks.

This blog was written in collaboration with PartnerBoost, a Dutch-based consulting business that helps Microsoft Partners collaborate more effectively with Microsoft.

Why trust in your communication setup is no longer a given

The reality is simple: many organizations use Microsoft Teams to talk to their customers. Some rely on it for basic conversations like meetings, chat and calling. Others go a step further, integrating omnichannel conversations like Email, SMS, Webchat, WhatsApp and other social messaging tools, and enable workflows, and automation.

But the underlying cloud? It’s still Microsoft’s. And if that platform becomes subject to decisions made outside Europe, it creates risk. What if the infrastructure you're using gets caught in a legal or political crossfire? Can your customer service keep running?

What Microsoft is now guaranteeing — and why it matters

Here’s what changed. Microsoft announced:

• A 40% increase in European datacenter capacity
• Legal safeguards that keep services running, even under government pressure
• Clear rules for data storage inside the EU (EU Data Boundary)
• Extra protections against cyberattacks, backed by a European-led security team
• Open access to infrastructure, so you’re never locked into one setup

They’re also putting these guarantees into contracts with European public institutions. That makes it real. And it signals to the market: your cloud services are not a political pawn.

ROGER365.io fully supports these commitments and has aligned with Microsoft’s cloud strategy from day one. Data protection, security, and compliance have always been core principles — not afterthoughts.

What this means when you’re responsible for keeping the lines open

When you oversee communication in your business or between your business and your customers, you carry the weight of uptime. You need to make sure systems work. That data is protected. That decisions made upstream don’t ripple into service failures downstream.

ROGER365.io helps you build contact center capabilities on Teams without compromising control. From routing and reporting to automation and integration, we extend what Teams can do, while staying rooted in Microsoft’s secure European infrastructure.

And now, with Microsoft’s written commitments, the foundation beneath that setup just got stronger.

Planning the next phase of customer contact

Maybe you're scaling. Maybe you're consolidating systems. Maybe you're under pressure to improve responsiveness while reducing exposure to regulatory risk.

If you’ve chosen Teams as your base, ROGER365.io gives you more from it, without additional risk. And now, Microsoft's guarantees ensure data sovereignty, legal protection, and service continuity, no matter the political climate.

And for those needing clarity around data governance:

How Microsoft handles GDPR and data compliance for AI and cloud services

• Data Protection by Design: security and privacy built in
• Transparency and Control: organizations stay in charge of their data
• Compliance Frameworks: alignment with GDPR and European law
• Secure Cloud Infrastructure: encryption and access control by default
• Responsible AI: ethical principles guide development and deployment

If you're in the public sector or handling sensitive information, Microsoft’s official white paper on GDPR and Generative AI provides useful guidance.

Want to learn what this means for your setup?

ROGER365.io doesn’t trade in vague promises. We show exactly how our platform turns Teams into a secure, compliant communication hub. And with Microsoft’s new digital commitments, you can plan with even more confidence.

Let’s talk about how to keep your contact center running — securely, reliably, and within European boundaries.

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