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Basic

Fixed price for subscription and per queue

  • Native Microsoft Teams integrated 
  • Azure AD Sign in
  • Interactive Voice Response
  • Automated Attendant
  • Graphical Callflow Editor
  • Queuing
  • Multiple routing methods 
  • Neural Text to Speech 
  • Music on Hold 
  • Schedule based routing

Attendant Console

  • Searching Contacts
  • Call & Chat
  • Consultative & Blind Transfer
  • Safe Transfer
  • Favorites list
  • Outlook Calendar Integration
  • Callback request
  • Adding/Editing Notes

Agent

  • Availability & reason codes
  • Multiple queue login
  • Wrap up time 
  • Live queue insight & statistics 
  • CRM Integration
  • Multi Language Support
  • Blind & Consultative Transfer
  • Calendar Integration
  • Send Callback Request
  • Outbound dialing
     

Reporting

  • Queue summary, details & heatmap
  • Agent summary, details & availability log

CRM Integration (extra cost)

  • Custom API (included)
  • Exact Online
  • Hubspot
  • Microsoft Dynamics
  • Salesforce
  • TOPdesk
  • Zoho
Business

Fixed price for subscription and per queue

All features from Basic +

  • Power Platform Integration 
  • Webhooks

Agent

  • Powerframe for custom apps

Reporting

  • API Reporting

Supervisor

  • Live queue & Agent statistics 
  • Live calls overview
  • Agent Status Overview & Override
  • Monitor, Join & Whisper
Enterprise

Fixed price for subscription and per queue

All features from Business +

Included

  • 10 queues included
  • Speech to Tekst
  • Optional: Queue Professional
  • Hybrid Queues

CRM Integration

  • Exact Online
  • Hubspot
  • Microsoft Dynamics
  • Salesforce
  • TOPdesk
  • Zoho
Starter

1500 Conversations p/year included

  • Native Microsoft Teams integrated
  • Azure AD Sign in
  • Workflow & Dialog handler
  • Enhanced Scheduling
  • Schedule based routing

TouchPoints

  • WhatsApp for Business
  • Facebook Messenger
  • Webchat
  • Twitter
  • SMS

Reporting

  • Touch Point Usage
Basic

3500 Conversations p/year included

All features from Starter +

  • Smart Chatbot (extra fee)
  • Wallboard
  • Assign to team member
  • Initiate WhatsApp & SMS
  • Pre-webchat form
  • Webchat user Identification

Applications

  • CRM Calling Integration
CRM Integration (extra cost)

  • Custom API (included)
  • Exact Online
  • Hubspot
  • Microsoft Dynamics
  • Salesforce
  • TOPdesk
  • Zoho

Reporting

  • CSAT Reporting
Business

7000 Conversations p/year included

All features from Basic +

  • MeetNow
  • Sentiment Analysis

Applications

  • Phonebook
  • Power Platform Integration
  • Webhook & Platform API’s

TouchPoints

  • TouchPoint API

Reporting

  • Report API
Enterprise

15000 Conversations p/year included

All features from Business +

Included

  • Smart Chatbot 1 language
  • Microsoft Dynamics Integration
  • TOPdesk Integration
  • Salesforce Integration
CRM Integration

  • Exact Online
  • Hubspot
  • Microsoft Dynamics
  • Salesforce
  • TOPdesk
  • Zoho

Notes

Conversations are per year and when necessary it is possible to purchase conversations packs that give you an additional number of conversations that are valid until the end of the subscription. Contact sales for more information.

We carefully check product specifications, but occasionally errors can occur, therefore we reserve the right to change without notice.

* WhatsApp & SMS integration require separate contract with Telecom or WhatsApp provider.