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Starter

1500 Conversations p/year included

  • Native Microsoft Teams integrated
  • Azure AD Sign in
  • Workflow & Dialog handler
  • Enhanced Scheduling
  • Schedule based routing

TouchPoints

  • WhatsApp for Business
  • Facebook Messenger
  • Webchat
  • Twitter
  • SMS

Reporting

  • Touch Point Usage
Basic

3500 Conversations p/year included

All features from Starter +

  • Smart Chatbot (extra fee)
  • Wallboard
  • Assign to team member
  • Initiate WhatsApp & SMS
  • Pre-webchat form
  • Webchat user Identification

Applications

  • CRM Calling Integration

CRM Integration

  • CRM API
  • Microsoft Dynamics (extra fee)
  • TOPdesk (extra fee)
  • Salesforce (extra fee)

Reporting

  • CSAT Reporting
Business

7000 Conversations p/year included

All features from Basic +

  • MeetNow
  • Sentiment Analysis

Applications

  • Phonebook
  • Power Platform Integration
  • Webhook & Platform API’s

TouchPoints

  • TouchPoint API

Reporting

  • Report API
Enterprise

15000 Conversations p/year included

All features from Business +

Included

  • Smart Chatbot 1 language
  • Microsoft Dynamics Integration
  • TOPdesk Integration
  • Salesforce Integration
Starter

1500 Conversations p/year included

  • Native Microsoft Teams integrated
  • Azure AD Sign in
  • Workflow & Dialog handler
  • Enhanced Scheduling
  • Schedule based routing

TouchPoints

  • WhatsApp for Business
  • Facebook Messenger
  • Webchat
  • Twitter
  • SMS

Reporting

  • Touch Point Usage
Basic

3500 Conversations p/year included or pay fixed per queue (Contact Center)

  • Native Microsoft Teams integrated 
  • Azure AD Sign in 
  • Queuing
  • Multiple routing methods 
  • Schedule based routing 
  • Neural Text to Speech 
  • Music on Hold 
  • CRM Integration
  • Schedule based routing

Agent

  • Availability & reason codes
  • Multiple queue login
  • Wrap up time 
  • Live queue insight & statistics 
  • CRM Integration

Reporting

  • Queue summary, details & heatmap 
  • Agent summary, details & availability log
Business

7000 Conversations p/year included or pay fixed per queue (Contact Center)

All features from Basic +

  • Power Platform Integration 
  • Webhooks

Agent

  • Powerframe for custom apps

Reporting

  • API Reporting

Supervisor

  • Live queue & Agent statistics 
  • Live calls overview
  • Agent Status Overview & Override
  • Monitor & Join
Enterprise

15000 Conversations p/year included or pay fixed per queue (Contact Center)

All features from Business +

Included

  • 10 queues included

Notes

Conversations are per year and when necessary it is possible to purchase conversations packs that give you an additional number of conversations that are valid until the end of the subscription. Contact sales for more information.

We carefully check product specifications, but occasionally errors can occur, therefore we reserve the right to change without notice.

* WhatsApp & SMS integration require separate contract with Telecom or WhatsApp provider.