All your communication centralized in Microsoft Teams
Grow your business and customer success
With efficiency and convenient solutions
Touchpoints are connections between customer communication channels and ROGER365.io. The Frequently Asked Questions chatbot, cognitive analytics, and artificial intelligence technology ensure that the first wave of questions are handled automatically. Conversations are only forwarded to your agents when they are needed. All communications are centralized regardless of their point of origin, including webchat, WhatsApp, voice call, or social media. ROGER365.io. consolidates all of your touchpoints for maximum efficiency and effectiveness.
One way to improve customer satisfaction is to make it as easy as possible for your customers to communicate with you. Traditional touchpoints such as phone and email are not always the most efficient, and a growing number of customers prefer to use social media or messaging interfaces such as WhatsApp. But how do you ensure that these incoming messages are answered quickly and by the right person?
Your customers reach out to you via the channel that is most convenient for them. With ROGER365.io, conversations can start with a chatbot, but seamlessly transition to any other communications channel as needed. It does not matter which touchpoint your customer uses to initiate the conversation. Supported touchpoints include web chatbots, WhatsApp, voice, and social media like Twitter and Facebook.
WhatsApp for Business
WhatsApp is a cross-platform messaging system that is simple, fast, secure, and used by millions of people around the world – including your customers.
Learn more about the WhatsApp for Business integration here.
Just the Beginning
The integration of Microsoft Teams and WhatsApp, social media, webchat and voice calls is just the beginning. The solution can also communicate with your ticket or CRM system to access customer data, such as purchase history, and make that information immediately available within Microsoft Teams. Chatbots powered by the latest artificial intelligence technology can be used to augment your customer service department 24/7/365, with escalation rules to ensure that every contact is handled appropriately.
The Tools to Succeed
Centralized communications are the key to outstanding customer service. ROGER365.io makes interactions with your customers easy by providing automation to sort, prioritize, and quickly respond to messages directly from your Microsoft Teams client. Logging and tracking of all conversations, documents, and even photos is automatic, giving your agents the tools that they need to succeed.