How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

Event: AI or Automation? Discover the smartest route to better customer and employee experiences

How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

Event: AI or Automation? Discover the smartest route to better customer and employee experiences

How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

Event: AI or Automation? Discover the smartest route to better customer and employee experiences

How do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

[RECORDING AVAILABLE] 18 September 2025: AI-Powered Customer Contact

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

[RECORDING AVAILABLE] 18 September 2025: AI-Powered Customer Contact

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

[RECORDING AVAILABLE] 18 September 2025: AI-Powered Customer Contact

In this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenarios

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

Why Reporting and Analytics are a key differentiator for Contact Center managers

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

Why Reporting and Analytics are a key differentiator for Contact Center managers

Basic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

How housing developers are scaling tenant support with Microsoft Teams + ROGER365.io

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

How housing developers are scaling tenant support with Microsoft Teams + ROGER365.io

How housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

Blog: What happens to your cloud contact center when politics get in the way?

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

Blog: What happens to your cloud contact center when politics get in the way?

What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.

Customer case: AXI Group

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

Customer case: AXI Group

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

Customer case: AXI Group

In a rapidly evolving digital landscape, effective communication is essential for business success. AXI, a leading IT service provider in Belgium and the Netherlands, recognized the need to upgrade its telephony and contact center solutions to meet growing demands and future ambitions. The company went looking and chose the ROGER365.io contact center solution, implemented by our solution partner, Hanssens.

Customer case: Pharmaceutical Salary Fund for Austria

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

Customer case: Pharmaceutical Salary Fund for Austria

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

Customer case: Pharmaceutical Salary Fund for Austria

With around 7,000 members and several thousand pensioners, the Pharmaceutical Salary Fund for Austria is the point of contact for many questions, most of which are asked over the phone. The lines often run hot – especially at the end of the month. Payroll accounting, salary questions, prescription billing queries and much more end up in the three queues every day. With the standard version of Microsoft Teams as the telephone system, the payroll department was already well positioned to manage the volume. But the system can't do everything. The waiting times were not always fast enough, as the Salary Fund wanted for its members, nor were the processing times fast enough, as callers sometimes ended up in the wrong department due to outdated routing settings. In addition, the lack of evaluation options in the Teams standard was a problem for the Salary Fund. Time in the queue? Call duration? Abandonment rate? Peak times? This is where the Salary Fund wanted to start.

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?

Is the Queues App for Teams enough for your business? See how it compares to a Teams Contact Center

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?

Is the Queues App for Teams enough for your business? See how it compares to a Teams Contact Center

The much-anticipated Microsoft Queues App is available for Teams Premium users in Q4 2024 – with the promise of making inbound Teams calls easier to handle, using a range of call queue features. The Queues App is a step-up for businesses currently using Teams Calling as a standalone telephone solution – but how does it stack up compared to a Microsoft certified Teams Contact Center?

Automating after-call tasks can save your agents significant time and effort. In this blog, we explain how ROGER365.io Teams Contact Center uses AI to streamline after-call work, such as creating summaries and opening tickets, allowing agents to focus on helping more customers. Discover how these AI-powered tools reduce repetitive tasks, speed up call resolutions, and enhance service quality. Learn how integrating this technology can transform your contact center operations for a smoother customer experience.

Give contact center agents instant context with AI powered CRM summaries

Automating after-call tasks can save your agents significant time and effort. In this blog, we explain how ROGER365.io Teams Contact Center uses AI to streamline after-call work, such as creating summaries and opening tickets, allowing agents to focus on helping more customers. Discover how these AI-powered tools reduce repetitive tasks, speed up call resolutions, and enhance service quality. Learn how integrating this technology can transform your contact center operations for a smoother customer experience.

Automating after-call tasks can save your agents significant time and effort. In this blog, we explain how ROGER365.io Teams Contact Center uses AI to streamline after-call work, such as creating summaries and opening tickets, allowing agents to focus on helping more customers. Discover how these AI-powered tools reduce repetitive tasks, speed up call resolutions, and enhance service quality. Learn how integrating this technology can transform your contact center operations for a smoother customer experience.

Automating after-call tasks can save your agents significant time and effort. In this blog, we explain how ROGER365.io Teams Contact Center uses AI to streamline after-call work, such as creating summaries and opening tickets, allowing agents to focus on helping more customers. Discover how these AI-powered tools reduce repetitive tasks, speed up call resolutions, and enhance service quality. Learn how integrating this technology can transform your contact center operations for a smoother customer experience.

Give contact center agents instant context with AI powered CRM summaries

Automating after-call tasks can save your agents significant time and effort. In this blog, we explain how ROGER365.io Teams Contact Center uses AI to streamline after-call work, such as creating summaries and opening tickets, allowing agents to focus on helping more customers. Discover how these AI-powered tools reduce repetitive tasks, speed up call resolutions, and enhance service quality. Learn how integrating this technology can transform your contact center operations for a smoother customer experience.

Once the customer hangs up, they just continue with their day. For your agents, however, their job still isn’t over. Each call requires after-call work, like adding data to the CRM, opening a ticket, or triggering other processes. But is there another way? In this blog, see how ROGER365.io Teams Contact Center’s AI tooling automates these processes - saving time and effort on each call.

Increasing call center efficiency and decreasing wait times with AI assistance

Once the customer hangs up, they just continue with their day. For your agents, however, their job still isn’t over. Each call requires after-call work, like adding data to the CRM, opening a ticket, or triggering other processes. But is there another way? In this blog, see how ROGER365.io Teams Contact Center’s AI tooling automates these processes - saving time and effort on each call.

Once the customer hangs up, they just continue with their day. For your agents, however, their job still isn’t over. Each call requires after-call work, like adding data to the CRM, opening a ticket, or triggering other processes. But is there another way? In this blog, see how ROGER365.io Teams Contact Center’s AI tooling automates these processes - saving time and effort on each call.

Once the customer hangs up, they just continue with their day. For your agents, however, their job still isn’t over. Each call requires after-call work, like adding data to the CRM, opening a ticket, or triggering other processes. But is there another way? In this blog, see how ROGER365.io Teams Contact Center’s AI tooling automates these processes - saving time and effort on each call.

Increasing call center efficiency and decreasing wait times with AI assistance

Once the customer hangs up, they just continue with their day. For your agents, however, their job still isn’t over. Each call requires after-call work, like adding data to the CRM, opening a ticket, or triggering other processes. But is there another way? In this blog, see how ROGER365.io Teams Contact Center’s AI tooling automates these processes - saving time and effort on each call.

In the fast-paced world of customer communication, staying ahead requires the right partnerships. For Conversant, aligning with ROGER365.io was a game-changing decision that enhanced their ability to deliver seamless, omnichannel communication solutions within Microsoft Teams. In this Q&A, we dive into the motivation behind this partnership, how it sets Conversant apart in a competitive market, and the tangible benefits their clients have experienced. Whether you’re curious about the future of unified communications or exploring new tools for your business, this conversation will give you valuable insights into the power of strategic collaboration.

Why Conversant Chose to Partner with ROGER365.io

In the fast-paced world of customer communication, staying ahead requires the right partnerships. For Conversant, aligning with ROGER365.io was a game-changing decision that enhanced their ability to deliver seamless, omnichannel communication solutions within Microsoft Teams. In this Q&A, we dive into the motivation behind this partnership, how it sets Conversant apart in a competitive market, and the tangible benefits their clients have experienced. Whether you’re curious about the future of unified communications or exploring new tools for your business, this conversation will give you valuable insights into the power of strategic collaboration.

In the fast-paced world of customer communication, staying ahead requires the right partnerships. For Conversant, aligning with ROGER365.io was a game-changing decision that enhanced their ability to deliver seamless, omnichannel communication solutions within Microsoft Teams. In this Q&A, we dive into the motivation behind this partnership, how it sets Conversant apart in a competitive market, and the tangible benefits their clients have experienced. Whether you’re curious about the future of unified communications or exploring new tools for your business, this conversation will give you valuable insights into the power of strategic collaboration.

In the fast-paced world of customer communication, staying ahead requires the right partnerships. For Conversant, aligning with ROGER365.io was a game-changing decision that enhanced their ability to deliver seamless, omnichannel communication solutions within Microsoft Teams. In this Q&A, we dive into the motivation behind this partnership, how it sets Conversant apart in a competitive market, and the tangible benefits their clients have experienced. Whether you’re curious about the future of unified communications or exploring new tools for your business, this conversation will give you valuable insights into the power of strategic collaboration.

Why Conversant Chose to Partner with ROGER365.io

In the fast-paced world of customer communication, staying ahead requires the right partnerships. For Conversant, aligning with ROGER365.io was a game-changing decision that enhanced their ability to deliver seamless, omnichannel communication solutions within Microsoft Teams. In this Q&A, we dive into the motivation behind this partnership, how it sets Conversant apart in a competitive market, and the tangible benefits their clients have experienced. Whether you’re curious about the future of unified communications or exploring new tools for your business, this conversation will give you valuable insights into the power of strategic collaboration.

Customer interactions can be a rich source of information – if you can capture it. Today’s omnichannel business landscape means that customers will get in touch via a range of channels. Sometimes they’ll pick up the phone, and other times they’ll just want to send a quick SMS or WhatsApp. So how can organizations convert all these scattered interactions into a consolidated 360-degree view of the customer?

Unlocking a hidden treasure-chest of customer data with channel-agnostic AI-generated insights

Customer interactions can be a rich source of information – if you can capture it. Today’s omnichannel business landscape means that customers will get in touch via a range of channels. Sometimes they’ll pick up the phone, and other times they’ll just want to send a quick SMS or WhatsApp. So how can organizations convert all these scattered interactions into a consolidated 360-degree view of the customer?

Customer interactions can be a rich source of information – if you can capture it. Today’s omnichannel business landscape means that customers will get in touch via a range of channels. Sometimes they’ll pick up the phone, and other times they’ll just want to send a quick SMS or WhatsApp. So how can organizations convert all these scattered interactions into a consolidated 360-degree view of the customer?

Customer interactions can be a rich source of information – if you can capture it. Today’s omnichannel business landscape means that customers will get in touch via a range of channels. Sometimes they’ll pick up the phone, and other times they’ll just want to send a quick SMS or WhatsApp. So how can organizations convert all these scattered interactions into a consolidated 360-degree view of the customer?

Unlocking a hidden treasure-chest of customer data with channel-agnostic AI-generated insights

Customer interactions can be a rich source of information – if you can capture it. Today’s omnichannel business landscape means that customers will get in touch via a range of channels. Sometimes they’ll pick up the phone, and other times they’ll just want to send a quick SMS or WhatsApp. So how can organizations convert all these scattered interactions into a consolidated 360-degree view of the customer?