Every business has customers. In some cases, you’ll want to reach out to them; in others they want to contact you with a question or issue that needs to be resolved. Sounds simple enough, and for decades businesses have relied on call centers to cater for this need. However, in our modern channel-agnostic era, omnichannel contact centers have emerged as the ideal solution for meeting this need. To serve the growing needs of their customers, a contact center must now perform many different functions and handle a variety of processes. Some of these will be quite complex.

Blog: What are the 4 elements of a contact center?

Every business has customers. In some cases, you’ll want to reach out to them; in others they want to contact you with a question or issue that needs to be resolved. Sounds simple enough, and for decades businesses have relied on call centers to cater for this need. However, in our modern channel-agnostic era, omnichannel contact centers have emerged as the ideal solution for meeting this need. To serve the growing needs of their customers, a contact center must now perform many different functions and handle a variety of processes. Some of these will be quite complex.

Every business has customers. In some cases, you’ll want to reach out to them; in others they want to contact you with a question or issue that needs to be resolved. Sounds simple enough, and for decades businesses have relied on call centers to cater for this need. However, in our modern channel-agnostic era, omnichannel contact centers have emerged as the ideal solution for meeting this need. To serve the growing needs of their customers, a contact center must now perform many different functions and handle a variety of processes. Some of these will be quite complex.

Every business has customers. In some cases, you’ll want to reach out to them; in others they want to contact you with a question or issue that needs to be resolved. Sounds simple enough, and for decades businesses have relied on call centers to cater for this need. However, in our modern channel-agnostic era, omnichannel contact centers have emerged as the ideal solution for meeting this need. To serve the growing needs of their customers, a contact center must now perform many different functions and handle a variety of processes. Some of these will be quite complex.

Blog: What are the 4 elements of a contact center?

Every business has customers. In some cases, you’ll want to reach out to them; in others they want to contact you with a question or issue that needs to be resolved. Sounds simple enough, and for decades businesses have relied on call centers to cater for this need. However, in our modern channel-agnostic era, omnichannel contact centers have emerged as the ideal solution for meeting this need. To serve the growing needs of their customers, a contact center must now perform many different functions and handle a variety of processes. Some of these will be quite complex.

Does your company have a call center, or a contact center? If you were reading this 15 years ago, you could be forgiven for thinking these were synonymous – but today the gulf between call centers and contact centers has widened significantly. Although the two terms are sometimes used interchangeably, these are two very different setups – and one has a much greater value for business. So, what’s the difference between a call center and a contact center?

Blog: What is the difference between a call center and a contact center?

Does your company have a call center, or a contact center? If you were reading this 15 years ago, you could be forgiven for thinking these were synonymous – but today the gulf between call centers and contact centers has widened significantly. Although the two terms are sometimes used interchangeably, these are two very different setups – and one has a much greater value for business. So, what’s the difference between a call center and a contact center?

Does your company have a call center, or a contact center? If you were reading this 15 years ago, you could be forgiven for thinking these were synonymous – but today the gulf between call centers and contact centers has widened significantly. Although the two terms are sometimes used interchangeably, these are two very different setups – and one has a much greater value for business. So, what’s the difference between a call center and a contact center?

Does your company have a call center, or a contact center? If you were reading this 15 years ago, you could be forgiven for thinking these were synonymous – but today the gulf between call centers and contact centers has widened significantly. Although the two terms are sometimes used interchangeably, these are two very different setups – and one has a much greater value for business. So, what’s the difference between a call center and a contact center?

Blog: What is the difference between a call center and a contact center?

Does your company have a call center, or a contact center? If you were reading this 15 years ago, you could be forgiven for thinking these were synonymous – but today the gulf between call centers and contact centers has widened significantly. Although the two terms are sometimes used interchangeably, these are two very different setups – and one has a much greater value for business. So, what’s the difference between a call center and a contact center?

Oak Innovation are excited to announce a new partnership with Netherlands-based company, ROGER365.io, to bring a Microsoft certified omnichannel and compliant contact center solution to Teams users this spring. The integration of ClarifyGo call recording with the ROGER365.io contact center offers customers the world’s first voice integrated native CcaaS for Teams.

Blog: ROGER365.io and Oak Innovation join forces to deliver unique Teams-native Contact Center solution with integrated compliant Call Recording

Oak Innovation are excited to announce a new partnership with Netherlands-based company, ROGER365.io, to bring a Microsoft certified omnichannel and compliant contact center solution to Teams users this spring. The integration of ClarifyGo call recording with the ROGER365.io contact center offers customers the world’s first voice integrated native CcaaS for Teams.

Oak Innovation are excited to announce a new partnership with Netherlands-based company, ROGER365.io, to bring a Microsoft certified omnichannel and compliant contact center solution to Teams users this spring. The integration of ClarifyGo call recording with the ROGER365.io contact center offers customers the world’s first voice integrated native CcaaS for Teams.

Oak Innovation are excited to announce a new partnership with Netherlands-based company, ROGER365.io, to bring a Microsoft certified omnichannel and compliant contact center solution to Teams users this spring. The integration of ClarifyGo call recording with the ROGER365.io contact center offers customers the world’s first voice integrated native CcaaS for Teams.

Blog: ROGER365.io and Oak Innovation join forces to deliver unique Teams-native Contact Center solution with integrated compliant Call Recording

Oak Innovation are excited to announce a new partnership with Netherlands-based company, ROGER365.io, to bring a Microsoft certified omnichannel and compliant contact center solution to Teams users this spring. The integration of ClarifyGo call recording with the ROGER365.io contact center offers customers the world’s first voice integrated native CcaaS for Teams.

Time to face reality: we live in a hybrid working world where the customer wants to contact you through a variety of different channels. Microsoft Teams has emerged as a leader in connecting businesses, and has become the stable foundation for several Contact Center solutions. Businesses are faced with a choice of Teams integrations that can add the capabilities they need. But which are the most vital? In this article we explore the 3 most valuable integrations for Teams, and see how they affect business operations.

Blog: What are the 3 most critical integrations for Teams?

Time to face reality: we live in a hybrid working world where the customer wants to contact you through a variety of different channels. Microsoft Teams has emerged as a leader in connecting businesses, and has become the stable foundation for several Contact Center solutions. Businesses are faced with a choice of Teams integrations that can add the capabilities they need. But which are the most vital? In this article we explore the 3 most valuable integrations for Teams, and see how they affect business operations.

Time to face reality: we live in a hybrid working world where the customer wants to contact you through a variety of different channels. Microsoft Teams has emerged as a leader in connecting businesses, and has become the stable foundation for several Contact Center solutions. Businesses are faced with a choice of Teams integrations that can add the capabilities they need. But which are the most vital? In this article we explore the 3 most valuable integrations for Teams, and see how they affect business operations.

Time to face reality: we live in a hybrid working world where the customer wants to contact you through a variety of different channels. Microsoft Teams has emerged as a leader in connecting businesses, and has become the stable foundation for several Contact Center solutions. Businesses are faced with a choice of Teams integrations that can add the capabilities they need. But which are the most vital? In this article we explore the 3 most valuable integrations for Teams, and see how they affect business operations.

Blog: What are the 3 most critical integrations for Teams?

Time to face reality: we live in a hybrid working world where the customer wants to contact you through a variety of different channels. Microsoft Teams has emerged as a leader in connecting businesses, and has become the stable foundation for several Contact Center solutions. Businesses are faced with a choice of Teams integrations that can add the capabilities they need. But which are the most vital? In this article we explore the 3 most valuable integrations for Teams, and see how they affect business operations.

The achievement of Microsoft Certification marks the result of longstanding and ongoing cooperation between ROGER365.io and Microsoft’s certification program. ROGER365.io upgrades Microsoft Teams into a professional Contact Center by connecting omnichannel communications, enterprise resources and business processes with Teams with a single, integrated, native app. The ROGER365.io CCaaS solution is unique; offering a true omnichannel Teams Contact Center - complete with Hybrid Queues, Social Messaging, in-depth reporting, advanced automations, and numerous tools.

Blog: ROGER365.io is officially certified as a Microsoft Teams connected Contact Center solution

The achievement of Microsoft Certification marks the result of longstanding and ongoing cooperation between ROGER365.io and Microsoft’s certification program. ROGER365.io upgrades Microsoft Teams into a professional Contact Center by connecting omnichannel communications, enterprise resources and business processes with Teams with a single, integrated, native app. The ROGER365.io CCaaS solution is unique; offering a true omnichannel Teams Contact Center - complete with Hybrid Queues, Social Messaging, in-depth reporting, advanced automations, and numerous tools.

The achievement of Microsoft Certification marks the result of longstanding and ongoing cooperation between ROGER365.io and Microsoft’s certification program. ROGER365.io upgrades Microsoft Teams into a professional Contact Center by connecting omnichannel communications, enterprise resources and business processes with Teams with a single, integrated, native app. The ROGER365.io CCaaS solution is unique; offering a true omnichannel Teams Contact Center - complete with Hybrid Queues, Social Messaging, in-depth reporting, advanced automations, and numerous tools.

The achievement of Microsoft Certification marks the result of longstanding and ongoing cooperation between ROGER365.io and Microsoft’s certification program. ROGER365.io upgrades Microsoft Teams into a professional Contact Center by connecting omnichannel communications, enterprise resources and business processes with Teams with a single, integrated, native app. The ROGER365.io CCaaS solution is unique; offering a true omnichannel Teams Contact Center - complete with Hybrid Queues, Social Messaging, in-depth reporting, advanced automations, and numerous tools.

Blog: ROGER365.io is officially certified as a Microsoft Teams connected Contact Center solution

The achievement of Microsoft Certification marks the result of longstanding and ongoing cooperation between ROGER365.io and Microsoft’s certification program. ROGER365.io upgrades Microsoft Teams into a professional Contact Center by connecting omnichannel communications, enterprise resources and business processes with Teams with a single, integrated, native app. The ROGER365.io CCaaS solution is unique; offering a true omnichannel Teams Contact Center - complete with Hybrid Queues, Social Messaging, in-depth reporting, advanced automations, and numerous tools.

People often want to know how they can use Team Calling in the best way for their business. Teams Calling is the voice telephony service that can be activated within Microsoft Teams as an additional subscription. In many cases, companies already have this feature included with their existing Microsoft 365 subscription, but simply haven’t activated it yet. Once activated, Teams Calling enables users to call regular phone numbers, including landlines and mobile numbers. This is a big step-up from the ‘out-of-the-box’ Microsoft Teams, which only permits calls to users within the Teams platform.

Blog: How do I use Teams Calling?

People often want to know how they can use Team Calling in the best way for their business. Teams Calling is the voice telephony service that can be activated within Microsoft Teams as an additional subscription. In many cases, companies already have this feature included with their existing Microsoft 365 subscription, but simply haven’t activated it yet. Once activated, Teams Calling enables users to call regular phone numbers, including landlines and mobile numbers. This is a big step-up from the ‘out-of-the-box’ Microsoft Teams, which only permits calls to users within the Teams platform.

People often want to know how they can use Team Calling in the best way for their business. Teams Calling is the voice telephony service that can be activated within Microsoft Teams as an additional subscription. In many cases, companies already have this feature included with their existing Microsoft 365 subscription, but simply haven’t activated it yet. Once activated, Teams Calling enables users to call regular phone numbers, including landlines and mobile numbers. This is a big step-up from the ‘out-of-the-box’ Microsoft Teams, which only permits calls to users within the Teams platform.

People often want to know how they can use Team Calling in the best way for their business. Teams Calling is the voice telephony service that can be activated within Microsoft Teams as an additional subscription. In many cases, companies already have this feature included with their existing Microsoft 365 subscription, but simply haven’t activated it yet. Once activated, Teams Calling enables users to call regular phone numbers, including landlines and mobile numbers. This is a big step-up from the ‘out-of-the-box’ Microsoft Teams, which only permits calls to users within the Teams platform.

Blog: How do I use Teams Calling?

People often want to know how they can use Team Calling in the best way for their business. Teams Calling is the voice telephony service that can be activated within Microsoft Teams as an additional subscription. In many cases, companies already have this feature included with their existing Microsoft 365 subscription, but simply haven’t activated it yet. Once activated, Teams Calling enables users to call regular phone numbers, including landlines and mobile numbers. This is a big step-up from the ‘out-of-the-box’ Microsoft Teams, which only permits calls to users within the Teams platform.

Businesses already using the Microsoft Teams platform are starting to realize the untapped potential it has for serving their customer communications needs. Teams already possesses most of the features you would expect from a Call Center, plus several basic Contact Center features such as auto-attendant and historical reporting. However, to uplift Teams into a fully-functional and modern Contact Center, the platform needs to gain some new skills.

Blog: Microsoft Teams as a Contact Center solution: The integration models

Businesses already using the Microsoft Teams platform are starting to realize the untapped potential it has for serving their customer communications needs. Teams already possesses most of the features you would expect from a Call Center, plus several basic Contact Center features such as auto-attendant and historical reporting. However, to uplift Teams into a fully-functional and modern Contact Center, the platform needs to gain some new skills.

Businesses already using the Microsoft Teams platform are starting to realize the untapped potential it has for serving their customer communications needs. Teams already possesses most of the features you would expect from a Call Center, plus several basic Contact Center features such as auto-attendant and historical reporting. However, to uplift Teams into a fully-functional and modern Contact Center, the platform needs to gain some new skills.

Businesses already using the Microsoft Teams platform are starting to realize the untapped potential it has for serving their customer communications needs. Teams already possesses most of the features you would expect from a Call Center, plus several basic Contact Center features such as auto-attendant and historical reporting. However, to uplift Teams into a fully-functional and modern Contact Center, the platform needs to gain some new skills.

Blog: Microsoft Teams as a Contact Center solution: The integration models

Businesses already using the Microsoft Teams platform are starting to realize the untapped potential it has for serving their customer communications needs. Teams already possesses most of the features you would expect from a Call Center, plus several basic Contact Center features such as auto-attendant and historical reporting. However, to uplift Teams into a fully-functional and modern Contact Center, the platform needs to gain some new skills.

How Moore DRV eased its service desk with WhatsApp in Teams with ROGER365.io

Moore DRV's service desk was stretched by phone and email. ROGER365.io brought WhatsApp, webchat, and more together in Microsoft Teams.

Moore DRV's service desk was stretched by phone and email. ROGER365.io brought WhatsApp, webchat, and more together in Microsoft Teams.

Moore DRV's service desk was stretched by phone and email. ROGER365.io brought WhatsApp, webchat, and more together in Microsoft Teams.

How Moore DRV eased its service desk with WhatsApp in Teams with ROGER365.io

Moore DRV's service desk was stretched by phone and email. ROGER365.io brought WhatsApp, webchat, and more together in Microsoft Teams.

How Moore DRV eased its service desk with WhatsApp in Teams with ROGER365.io

Moore DRV's service desk was stretched by phone and email. ROGER365.io brought WhatsApp, webchat, and more together in Microsoft Teams.

How TMC kept every number and beat its telephony deadline with ROGER365.io

TMC had to leave its old provider fast. ROGER365.io moved its contact center onto Microsoft Teams before the deadline, numbers intact.

TMC had to leave its old provider fast. ROGER365.io moved its contact center onto Microsoft Teams before the deadline, numbers intact.

TMC had to leave its old provider fast. ROGER365.io moved its contact center onto Microsoft Teams before the deadline, numbers intact.

How TMC kept every number and beat its telephony deadline with ROGER365.io

TMC had to leave its old provider fast. ROGER365.io moved its contact center onto Microsoft Teams before the deadline, numbers intact.

How TMC kept every number and beat its telephony deadline with ROGER365.io

TMC had to leave its old provider fast. ROGER365.io moved its contact center onto Microsoft Teams before the deadline, numbers intact.

How Driessen Groep runs 15,000 placements a year on Teams with ROGER365.io

Driessen Groep connects clients and staff with a single call. ROGER365.io on Teams unified its contact center on one central platform.

Driessen Groep connects clients and staff with a single call. ROGER365.io on Teams unified its contact center on one central platform.

Driessen Groep connects clients and staff with a single call. ROGER365.io on Teams unified its contact center on one central platform.

How Driessen Groep runs 15,000 placements a year on Teams with ROGER365.io

Driessen Groep connects clients and staff with a single call. ROGER365.io on Teams unified its contact center on one central platform.

How Driessen Groep runs 15,000 placements a year on Teams with ROGER365.io

Driessen Groep connects clients and staff with a single call. ROGER365.io on Teams unified its contact center on one central platform.

In just a few short years, businesses have needed to develop new capabilities for supporting more digitalization and hybrid working. As a result, Microsoft Teams has become a trusted hub for integrating all digital business processes and resources within a secure and compliant framework. In this whitepaper, we outline the different kinds of benefits businesses can gain by using a Microsoft certified CCaaS solution to extend the native capabilities of Teams. As you’ll see, these solutions empower Teams to become a secure and compliant contact center.

In just a few short years, businesses have needed to develop new capabilities for supporting more digitalization and hybrid working. As a result, Microsoft Teams has become a trusted hub for integrating all digital business processes and resources within a secure and compliant framework. In this whitepaper, we outline the different kinds of benefits businesses can gain by using a Microsoft certified CCaaS solution to extend the native capabilities of Teams. As you’ll see, these solutions empower Teams to become a secure and compliant contact center.

In just a few short years, businesses have needed to develop new capabilities for supporting more digitalization and hybrid working. As a result, Microsoft Teams has become a trusted hub for integrating all digital business processes and resources within a secure and compliant framework. In this whitepaper, we outline the different kinds of benefits businesses can gain by using a Microsoft certified CCaaS solution to extend the native capabilities of Teams. As you’ll see, these solutions empower Teams to become a secure and compliant contact center.

Whitepaper: Combining the stability of your Teams Contact Center with intelligent tooling and seamless integrations

In just a few short years, businesses have needed to develop new capabilities for supporting more digitalization and hybrid working. As a result, Microsoft Teams has become a trusted hub for integrating all digital business processes and resources within a secure and compliant framework. In this whitepaper, we outline the different kinds of benefits businesses can gain by using a Microsoft certified CCaaS solution to extend the native capabilities of Teams. As you’ll see, these solutions empower Teams to become a secure and compliant contact center.

Whitepaper: Combining the stability of your Teams Contact Center with intelligent tooling and seamless integrations

In just a few short years, businesses have needed to develop new capabilities for supporting more digitalization and hybrid working. As a result, Microsoft Teams has become a trusted hub for integrating all digital business processes and resources within a secure and compliant framework. In this whitepaper, we outline the different kinds of benefits businesses can gain by using a Microsoft certified CCaaS solution to extend the native capabilities of Teams. As you’ll see, these solutions empower Teams to become a secure and compliant contact center.

WhatsApp has become an important communication channel for many businesses. To avoid inefficiencies, security issues, and other challenges, the need to streamline WhatsApp communication into Microsoft Teams and business workflows is increasing by the day.

WhatsApp has become an important communication channel for many businesses. To avoid inefficiencies, security issues, and other challenges, the need to streamline WhatsApp communication into Microsoft Teams and business workflows is increasing by the day.

WhatsApp has become an important communication channel for many businesses. To avoid inefficiencies, security issues, and other challenges, the need to streamline WhatsApp communication into Microsoft Teams and business workflows is increasing by the day.

Whitepaper: How to use WhatsApp to increase customer satisfaction and optimize your business processes

WhatsApp has become an important communication channel for many businesses. To avoid inefficiencies, security issues, and other challenges, the need to streamline WhatsApp communication into Microsoft Teams and business workflows is increasing by the day.

Whitepaper: How to use WhatsApp to increase customer satisfaction and optimize your business processes

WhatsApp has become an important communication channel for many businesses. To avoid inefficiencies, security issues, and other challenges, the need to streamline WhatsApp communication into Microsoft Teams and business workflows is increasing by the day.