Bitte beachten Sie, dass diese Inhalte mithilfe von KI übersetzt wurden. Trotz sorgfältiger Prüfung können automatische Übersetzungen kleinere Ungenauigkeiten enthalten, wie ungewohnte Fachbegriffe oder sprachlich nicht ganz flüssige Formulierungen. Vielen Dank für Ihr Verständnis.
Tenga en cuenta que estos contenidos han sido traducidos mediante inteligencia artificial. Aunque procuramos garantizar la mayor precisión posible, las traducciones automáticas pueden contener pequeñas imperfecciones, como el uso de términos poco habituales o frases que no suenen completamente naturales. Agradecemos su comprensión.
Most partners know the feeling.
A great quarter of projects. Then the pipeline is empty again, and you start over.
Project revenue pays the bills. Recurring revenue builds the business.
Two revenue streams that reinforce each other
A ROGER365.io customer gives you two connected streams of income.
The first is recurring software margin. You resell ROGER365.io subscriptions and the modules built on top of them. Because it is a subscription, the margin renews every year the customer stays. And because customers add queues, analytics and capabilities as their use matures, that margin tends to grow over the life of the account rather than shrink.
The second is partner-owned services. And this is where managed CX services come in.
What managed CX services look like
A contact center is never finished. Opening hours change. Campaigns create peaks. Teams grow, new channels arrive, reporting needs evolve. Most customers do not want to build that expertise in-house. They want a partner who keeps it running and keeps it improving.
- Monitoring – keeping an eye on queues, service levels and availability
- Reporting – monthly insights on volumes, waiting times and missed contacts, translated into actions
- Optimisation – adjusting routing, call flows and staffing as the operation changes
- Adoption as a service – onboarding new agents and supervisors and refreshing skills over time
You define the scope, the service levels and the price. ROGER365.io never delivers or competes for this work.
Why customers say yes
For the customer, a managed service turns an internal headache into a predictable monthly cost. Their service operation gets calmer. Their management gets better information. Their contact center keeps improving instead of slowly drifting out of date.
For you, every managed service contract renews alongside the subscription. One implementation project becomes revenue that compounds year after year.
How an account grows over time
A typical ROGER365.io account moves through three phases:
- Year 1: land and implement – advisory, implementation, training and integrations. Services-heavy, and the phase where you learn the customer's environment inside out.
- Year 2: renew and expand – the subscription renews, software margin continues and managed services move into a steady state, often alongside expansion projects.
- Year 3 and beyond: compound – ongoing managed services, additional modules and a natural path into wider Microsoft Cloud and business process work with the same customer.
An account is not a transaction to close and move on from. It is a relationship you are rewarded for investing in.
From one deployment to a practice
The real shift happens when you move from one account to a portfolio. Software margin and managed services compound across the base, while expansion work creates a second growth curve on top of it.
That is the difference between selling a product and running a practice. And it starts with the first customer you land through Teams as a customer engagement platform.
Ready to build this practice?
ROGER365.io is 100% partner-led. We never sell direct and never deliver services, so all the services revenue around the platform is yours to scope and price. Book a call with our partner team and we will pick one target account with you and map the first deal, including a joint Quick Scan to land it.
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Bitte beachten Sie, dass diese Inhalte mithilfe von KI übersetzt wurden. Trotz sorgfältiger Prüfung können automatische Übersetzungen kleinere Ungenauigkeiten enthalten, wie ungewohnte Fachbegriffe oder sprachlich nicht ganz flüssige Formulierungen. Vielen Dank für Ihr Verständnis.
Tenga en cuenta que estos contenidos han sido traducidos mediante inteligencia artificial. Aunque procuramos garantizar la mayor precisión posible, las traducciones automáticas pueden contener pequeñas imperfecciones, como el uso de términos poco habituales o frases que no suenen completamente naturales. Agradecemos su comprensión.
Most partners know the feeling.
A great quarter of projects. Then the pipeline is empty again, and you start over.
Project revenue pays the bills. Recurring revenue builds the business.
Two revenue streams that reinforce each other
A ROGER365.io customer gives you two connected streams of income.
The first is recurring software margin. You resell ROGER365.io subscriptions and the modules built on top of them. Because it is a subscription, the margin renews every year the customer stays. And because customers add queues, analytics and capabilities as their use matures, that margin tends to grow over the life of the account rather than shrink.
The second is partner-owned services. And this is where managed CX services come in.
What managed CX services look like
A contact center is never finished. Opening hours change. Campaigns create peaks. Teams grow, new channels arrive, reporting needs evolve. Most customers do not want to build that expertise in-house. They want a partner who keeps it running and keeps it improving.
- Monitoring – keeping an eye on queues, service levels and availability
- Reporting – monthly insights on volumes, waiting times and missed contacts, translated into actions
- Optimisation – adjusting routing, call flows and staffing as the operation changes
- Adoption as a service – onboarding new agents and supervisors and refreshing skills over time
You define the scope, the service levels and the price. ROGER365.io never delivers or competes for this work.
Why customers say yes
For the customer, a managed service turns an internal headache into a predictable monthly cost. Their service operation gets calmer. Their management gets better information. Their contact center keeps improving instead of slowly drifting out of date.
For you, every managed service contract renews alongside the subscription. One implementation project becomes revenue that compounds year after year.
How an account grows over time
A typical ROGER365.io account moves through three phases:
- Year 1: land and implement – advisory, implementation, training and integrations. Services-heavy, and the phase where you learn the customer's environment inside out.
- Year 2: renew and expand – the subscription renews, software margin continues and managed services move into a steady state, often alongside expansion projects.
- Year 3 and beyond: compound – ongoing managed services, additional modules and a natural path into wider Microsoft Cloud and business process work with the same customer.
An account is not a transaction to close and move on from. It is a relationship you are rewarded for investing in.
From one deployment to a practice
The real shift happens when you move from one account to a portfolio. Software margin and managed services compound across the base, while expansion work creates a second growth curve on top of it.
That is the difference between selling a product and running a practice. And it starts with the first customer you land through Teams as a customer engagement platform.
Ready to build this practice?
ROGER365.io is 100% partner-led. We never sell direct and never deliver services, so all the services revenue around the platform is yours to scope and price. Book a call with our partner team and we will pick one target account with you and map the first deal, including a joint Quick Scan to land it.
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