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Here you’ll find the basic prerequisits to get started using the ROGER365.io platform. Some features have additional requirements, but they are described at the feature- or the configuration pages.
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Resource Accounts
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Call Flows
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Queues
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General
Here you’ll find the basic prerequisits to get started using the ROGER365.io platform. Some features have additional requirements, but they are described at the feature- or the configuration pages.
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Audio prompts
Here you’ll find the basic prerequisits to get started using the ROGER365.io platform. Some features have additional requirements, but they are described at the feature- or the configuration pages.
Skill Based Routing
Here you’ll find the basic prerequisits to get started using the ROGER365.io platform. Some features have additional requirements, but they are described at the feature- or the configuration pages.
Reason Codes
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Agents
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Getting started
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Release notes
Getting started
Configuration
API
Release notes
2025.49.3000
August 25, 2025
New
- Classification Wallboard Widget
Improved
- Visual aspect of Note component has been adjusted
- Callback request’s variable can be resolved without active call
- Advanced Search feature can search on Office location check documentation
Fixed
- Sort by agent status at the Supervisor page not working correctly
- Various bug fixes and other improvements
2025.48.3001
August 7, 2025
New
- Classification Wallboard Widget
Improved
- Visual aspect of Note component has been adjusted
- Callback request’s variable can be resolved without active call
- Advanced Search feature can search on Office location check documentation
Fixed
- Sort by agent status at the Supervisor page not working correctly
- Various bug fixes and other improvements
2025.49.3000
August 25, 2025
New
- Classification Wallboard Widget
Improved
- Visual aspect of Note component has been adjusted
- Callback request’s variable can be resolved without active call
- Advanced Search feature can search on Office location check documentation
Fixed
- Sort by agent status at the Supervisor page not working correctly
- Various bug fixes and other improvements
2025.48.3001
August 7, 2025
New
- Classification Wallboard Widget
Improved
- Visual aspect of Note component has been adjusted
- Callback request’s variable can be resolved without active call
- Advanced Search feature can search on Office location check documentation
Fixed
- Sort by agent status at the Supervisor page not working correctly
- Various bug fixes and other improvements