AI-Powered
Omnichannel Contact Center Solution for Microsoft Teams
ROGER365.io empowers your organization with AI-driven capabilities like virtual agents, smart analytics and seamless omnichannel communication all within Microsoft Teams. Deliver faster, more personalized customer experiences while boosting efficiency, consistency, and satisfaction. Welcome to the future of customer engagement.
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We Are ROGER365.io
Pay Per Queue, Not Per User
Unlimited Access. Maximum Impact.
Tired of paying per user? Our queue-based pricing model gives your entire team access without extra costs. Boost customer satisfaction, employee happiness, and productivity, all while maximizing your ROI.
Telecom Infrastructure Independent
Flexible Microsoft Integration with Any Teams-Certified Provider.
Our solution, based on Microsofts's Extend model, works seamlessly with all Teams telecom providers whether you choose Direct Routing, Operator Connect, or Microsoft Calling Plan. Enjoy full flexibility without being locked into a single telecom setup.
Natively in Microsoft Teams
Unified Communication in a Familiar Interface.
Boost productivity and stay in the flow of work with an omnichannel contact center solution that feels just like Microsoft Teams. With ROGER365.io users experience seamless customer interactions in one familiar interface.
AI-Powered Omnichannel Engagement
Smarter Conversations Across Voice, Chat, WhatsApp, SMS All in Teams.
Deliver faster, more personalized customer experiences with AI-driven messaging directly in Microsoft Teams. From voice to WhatsApp, our intelligent platform unifies every channel boosting efficiency, consistency, and customer satisfaction.
Up and Running in Under 10 Minutes
Rock-Solid. Ready When You Are.
ROGER365.io delivers a proven, stable solution that’s fully deployed in less than 10 minutes. With Microsoft certification and enterprise-grade reliability, you get peace of mind and instant value without the wait. Start a free 14-day trial now
One Platform. Endless Solutions.
Professional Contact Center
Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences
- Agent & Supervisor Teams app
- Intelligent Call Queues
- Call Distribution
- Reporting
- CRM Integration
Success stories
We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing.
Customer Case: Quooker
- Reliability: Stability issues vanished, delivering professional, uninterrupted service.
- Operational Flexibility: New queues, opening hours, and call flows can be adjusted in minutes.
- Productivity: Agents work in a single interface with instant customer context, reducing call handling time.
- Global Repeatability: Standardised templates enable rapid expansion to new countries.
- Leadership Visibility: Dashboards and wallboards empower supervisors to optimise staffing and coach teams.
Customer case: AXI Group
Customer case: Pharmaceutical Salary Fund for Austria
- Personalized approach through caller ID
- Caller waiting time reduced to less than 2 minutes
- In-house call flow configuration depending on the situation
- Call abandonment rate reduced to less than 3 %
- Post-processing time reduced by 80 %
- 90 % of calls reach their intended contact person
Customer case: DRV Accountants & Adviseurs
- Omni-channel solution for addressing inefficiencies in traditional customer contact methods.
- Integration with Microsoft 365 for enhanced communication channels post-migration.
- Utilization of ROGER365.io for seamless integration with Teams and expanding communication avenues.
Trusted By Leaders. Built For You.
Trusted by leading brands like Maastricht University, Rijksmuseum, and Hunkemöller. Seamless communication, smart workflows, and top-tier service — all within Microsoft Teams.
Your Questions, Answered
If you didn’t find the answer you were looking for, feel free to reach out—we’re happy to help!
General questions
Yes, ROGER365.io is officially certified by Microsoft as a Teams-connected Contact Center solution. It has achieved Microsoft 365 App Certification, which involves passing rigorous security, privacy, and compliance audits, and is listed in the Microsoft Teams store and Microsoft AppSource as a certified contact center application. This certification ensures the solution integrates seamlessly with Microsoft Teams and meets Microsoft’s standards for enterprise-grade reliability and data protection
You need Microsoft Teams implemented within your company, and to utilize all voice functionalities you must have Teams Calling implemented. It doesn't matter if you're using Direct Route, Operator Connect or Microsoft Calling plans.
The Queues App provides basic call queuing and routing capabilities designed for small teams handling voice calls collaboratively within Microsoft Teams. In contrast, ROGER365.io offers a full omnichannel contact center solution integrated with Teams, including advanced call routing options (skills-based, round-robin, preferred agent), multichannel support (voice, web chat, WhatsApp, SMS, social messaging, email), extensive CRM integrations, AI-powered workflows, detailed analytics and reporting (real-time and historical), compliant call recording, supervisor features (monitor, whisper, barge-in), and customizable automations.
Data processed by ROGER365.io is hosted in secure Microsoft Azure datacenters, with options to select local data residency such as European, UK, or other global regions based on customer needs. The platform complies with stringent privacy and security standards, including GDPR and other global regulations, and is certified for Microsoft 365 and Teams Contact Centers. All communications use enterprise-grade, Azure security measures, and ROGER365.io regularly undergoes thorough privacy and security assessments to ensure full compliance and data protection for its users.
Yes, a free 14 day trial is available. Just click the 'Start a free trial' button on the bottom of this page