In today's fast-paced business landscape, contact centers play a vital role in customer interactions and support. Microsoft Teams, a powerful collaboration platform, has become a hub for communication and collaboration. To further streamline operations and provide exceptional customer service, many organizations are turning to AI technologies, including OpenAI, for assistance. In this article, we'll explore the benefits and challenges of using AI, specifically OpenAI, with a Contact Center for Microsoft Teams, and introduce the product ROGER365.io as a solution to address these concerns.