Resources

TOPdesk webinar: Meet ROGER365.io – all communication in Microsoft Teams

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Get to know our platform and learn more about especially the TOPdesk integration. Sign up for the webinar to learn about combining the ROGER365.io integration with the TOPdesk Self-Service Portal and get inspired!

Webinar Product Update June 2021

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Time to get updated again! The last Update before the summer, so get ready for the most exciting update yet! In this months update more about subflows and multiple languages for the adaptive cards. 

Webinar Product Update May 2021

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Get updated on the latest net features to our platform. With in this update: Rich Media templates and wallboard improvements.

Webinar CTI Integration with Microsoft Teams 

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All the available customer information ready when they call you. Have the insights you need to serve your customer the best you can. All integrated into Microsoft Teams. We will tell you everything about it in the CTI Integration webinar!

Webinar WhatsApp integration with Microsoft Teams

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Use ROGER365.io to integrate WhatsApp into your Microsoft Teams environment and add a new communication channel for your customers to get in contact with you. The webinar about this integration is all about the benefits!

Whitepaper How to futureproof your teams calling contact center

Regardless of what industry, sector or sphere you operate in, every business needs to handle contact with customers from time to time - and often more frequently.

However, this need is too often an afterthought – becoming a neglected and under-invested part of the overall business-model, despite the multi-level benefits that good-quality customer interactions bring.

WhitePaper Make WhatsApp Part of Your Centralized Business Communication

WhatsApp is one of the communication channels that checks all of these boxes and is becoming an important messaging platform for many businesses. With over two-billion users worldwide, you can reach a large part of your audience by adding WhatsApp to your communication strategy.

How to use WhatsApp to increase customer satisfaction and optimize your business processes

WhatsApp has become an important communication channel for many businesses. To avoid inefficiencies, security issues, and other challenges, the need to streamline WhatsApp communication into Microsoft Teams and business workflows is increasing by the day.

Whitepaper Recruitment

''Crack the omni-channel communication code for Recruitment & Staffing''
Attracting the right candidates and keeping the “time to fill” as short as possible is key for recruitment companies. But how can you get and stay in contact with these candidates? The staff needs relevant data, but also need the tools to engage with them in an efficient and professional way. Often, multiple applications that are not integrated into the staffing software are used. Inefficient and not convenient. How can you give your agents the tool that they need in one central place with all relevant information within reach? Download the whitepaper and get to know our solution!

Whitepaper CRM Calling integration

Have all customer information by your side when you need it. The Microsoft Teams calling integration allows your organization to become more efficient and productive while increasing customer engagement. Read all about the benefits of this integration in our whitepaper. 

Whitepaper Integrate WhatsApp with Microsoft Teams 

Read all about the integration of WhatsApp for Business. With all benefits lined out, this whitepaper is a guide to a fast, easy and accessible contact center with WhatsApp integrated into your familiar Microsoft Teams interface.

Flyer Partner program

What's in a ROGER365.io partnership for you? What can you expect from us? And what are the benefits for your customer? We've described it all in our partner flyer.

Oak Innovate

In the beginning of 2023, we announced the exciting partnership between ROGER365.io and Oak Innovation.By integrating ROGER365.io with Oak’s ClarifyGo solution, businesses can benefit from a Microsoft Certified contact center solution with an integrated, compliant call recording facility. Because Oak Innovation’s ClarifyGo solution is also Microsoft Certified, companies can benefit from the highest level of standards and security throughout, contained within a versatile and scalable CCaaS solution.

TMC

In the beginning of 2023, high tech consultancy TMC moved to Teams powered communications, using ROGER365.io’s contact center solution in combination with telephony from INTO and technical network services from oneCentral. This project was realized in record time, meeting all the requirements of their complex business operations.

Fagron

Together with prescribers and pharmacists, Fagron strives to improve personalized medicine and to make it (more) accessible for patients. Fagron aim is to have a significant impact on the health and welfare of people.

DRV Accountants & Adviseurs

DRV Accountants & Adviseurs is a Dutch business with accountants, tax specialists, and advisers that focus on small and medium enterprises (SMEs). By supporting ‘companies that form the backbone of our economy’, they make a promise to their customers to excel in client satisfaction and quality for entrepreneurs in SMEs. DRV understands that, in order to keep this promise, they must be easily and readily accessible to their clients. They recognized that a modern company only being reachable by telephone and by email is somewhat outdated, so DRV went looking for a robust, omni-channel solution.

Staffing & Recruitment

The past year has changed the way we work in many ways. Staffing and recruitment is all about getting in touch with the right candidate and often calling them directly on their personal mobile device. It’s time to look for another way to communicate with potential clients. The combination of social messaging like WhatsApp, SMS, and Facebook Messenger in combination with calling, has proven to be much more effective. How they do that? You read it in this customer case. 

Laspartners Multiweld

Only one phone available for the WhatsApp for Business account of Laspartners Multiweld. Not ideal, especially during a global pandemic. The integration of WhatsApp with Microsoft Teams seamed a great solution for that. How they experienced it? Read the customer case! 
Go to customer case