How SMT built a global omnichannel contact center on Microsoft Teams with ROGER365.io.

SMT replaced legacy telephony with ROGER365.io on Teams, connecting on-premise ERP across 5 countries for real-time customer context on every call.

SMT replaced legacy telephony with ROGER365.io on Teams, connecting on-premise ERP across 5 countries for real-time customer context on every call.

SMT replaced legacy telephony with ROGER365.io on Teams, connecting on-premise ERP across 5 countries for real-time customer context on every call.

How SMT built a global omnichannel contact center on Microsoft Teams with ROGER365.io.

SMT replaced legacy telephony with ROGER365.io on Teams, connecting on-premise ERP across 5 countries for real-time customer context on every call.

How SMT built a global omnichannel contact center on Microsoft Teams with ROGER365.io.

SMT replaced legacy telephony with ROGER365.io on Teams, connecting on-premise ERP across 5 countries for real-time customer context on every call.

How Mosaic World runs customer contact across five countries and multiple brands inside Microsoft Teams

Mosaic World replaced a rigid legacy contact center with ROGER365.io — native to Microsoft Teams, integrated with Exact Synergy, covering five countries and multiple brands from a single platform.

Mosaic World replaced a rigid legacy contact center with ROGER365.io — native to Microsoft Teams, integrated with Exact Synergy, covering five countries and multiple brands from a single platform.

Mosaic World replaced a rigid legacy contact center with ROGER365.io — native to Microsoft Teams, integrated with Exact Synergy, covering five countries and multiple brands from a single platform.

How Mosaic World runs customer contact across five countries and multiple brands inside Microsoft Teams

Mosaic World replaced a rigid legacy contact center with ROGER365.io — native to Microsoft Teams, integrated with Exact Synergy, covering five countries and multiple brands from a single platform.

How Mosaic World runs customer contact across five countries and multiple brands inside Microsoft Teams

Mosaic World replaced a rigid legacy contact center with ROGER365.io — native to Microsoft Teams, integrated with Exact Synergy, covering five countries and multiple brands from a single platform.

Tony's Chocolonely scales global customer service on Microsoft Teams with ROGER365.io

Tony's Chocolonely replaced costly legacy telephony with ROGER365.io, a Microsoft-certified contact centre native to Teams, integrated with Salesforce. Result: lower costs, 146 countries reachable, and personalised CX for Chocofan Care agents worldwide.

Tony's Chocolonely replaced costly legacy telephony with ROGER365.io, a Microsoft-certified contact centre native to Teams, integrated with Salesforce. Result: lower costs, 146 countries reachable, and personalised CX for Chocofan Care agents worldwide.

Tony's Chocolonely replaced costly legacy telephony with ROGER365.io, a Microsoft-certified contact centre native to Teams, integrated with Salesforce. Result: lower costs, 146 countries reachable, and personalised CX for Chocofan Care agents worldwide.

Tony's Chocolonely scales global customer service on Microsoft Teams with ROGER365.io

Tony's Chocolonely replaced costly legacy telephony with ROGER365.io, a Microsoft-certified contact centre native to Teams, integrated with Salesforce. Result: lower costs, 146 countries reachable, and personalised CX for Chocofan Care agents worldwide.

Tony's Chocolonely scales global customer service on Microsoft Teams with ROGER365.io

Tony's Chocolonely replaced costly legacy telephony with ROGER365.io, a Microsoft-certified contact centre native to Teams, integrated with Salesforce. Result: lower costs, 146 countries reachable, and personalised CX for Chocofan Care agents worldwide.

How Slimstock standardised global support operations

Slimstock retired ageing Avaya hardware and standardised global helpdesk operations on Microsoft Teams with ROGER365.io. Helpdesk teams in 10+ countries now share one cloud platform with supervisor control, reporting and fast adoption.

Slimstock retired ageing Avaya hardware and standardised global helpdesk operations on Microsoft Teams with ROGER365.io. Helpdesk teams in 10+ countries now share one cloud platform with supervisor control, reporting and fast adoption.

Slimstock retired ageing Avaya hardware and standardised global helpdesk operations on Microsoft Teams with ROGER365.io. Helpdesk teams in 10+ countries now share one cloud platform with supervisor control, reporting and fast adoption.

How Slimstock standardised global support operations

Slimstock retired ageing Avaya hardware and standardised global helpdesk operations on Microsoft Teams with ROGER365.io. Helpdesk teams in 10+ countries now share one cloud platform with supervisor control, reporting and fast adoption.

How Slimstock standardised global support operations

Slimstock retired ageing Avaya hardware and standardised global helpdesk operations on Microsoft Teams with ROGER365.io. Helpdesk teams in 10+ countries now share one cloud platform with supervisor control, reporting and fast adoption.

UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

FCA, PRA, Operational Resilience: “Is this compliant?” is the wrong question

UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

FCA, PRA, Operational Resilience: “Is this compliant?” is the wrong question

UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

You Track Everything in Your Business. Except Your Calls.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

You Track Everything in Your Business. Except Your Calls.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Microsoft Teams Is Great for Your Team. Not Always for Your Customers.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Microsoft Teams Is Great for Your Team. Not Always for Your Customers.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

The Call You Missed Was the Deal You Lost

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

The Call You Missed Was the Deal You Lost

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

The Contact Center Misconception

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

The Contact Center Misconception

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

VTM Groep Achieves ROGER365.io Elite Partner Status

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

VTM Groep Achieves ROGER365.io Elite Partner Status

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

How Juva simplified complex multi‑entity customer communication in Microsoft Teams

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

How Juva simplified complex multi‑entity customer communication in Microsoft Teams

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

How Juva simplified complex multi‑entity customer communication in Microsoft Teams

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

How to build a Copilot Chatbot in Teams that Agents and Customers actually like

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

How to build a Copilot Chatbot in Teams that Agents and Customers actually like

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

How to build a Copilot Chatbot in Teams that Agents and Customers actually like

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.