UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

FCA, PRA, Operational Resilience: “Is this compliant?” is the wrong question

UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

FCA, PRA, Operational Resilience: “Is this compliant?” is the wrong question

UK regulated firms rolling out Microsoft Teams telephony often stall on "Is this FCA compliant?" That's the wrong question. ROGER365.io delivers a ready-made compliance pack for SYSC 8, SS2/21, Operational Resilience and NIS reviews.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

You Track Everything in Your Business. Except Your Calls.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

You Track Everything in Your Business. Except Your Calls.

You track inventory, deliveries, and pipeline. But what do you really know about your inbound calls? Discover how mid-sized businesses can turn telephony into measurable, manageable data, inside the Microsoft Teams they already use.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Microsoft Teams Is Great for Your Team. Not Always for Your Customers.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Microsoft Teams Is Great for Your Team. Not Always for Your Customers.

Microsoft Teams transformed how your team works together, but inbound customer calls are a different story. Discover how to close the gap between basic Teams calling and professional call handling, without replacing what already works.

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

The Call You Missed Was the Deal You Lost

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

The Call You Missed Was the Deal You Lost

Every unanswered call is a customer reconsidering. For mid-sized businesses on Microsoft Teams, missed calls quietly cost real revenue. Discover how professional call handling, inside Teams, turns lost opportunities into closed deals.

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

The Contact Center Misconception

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

The Contact Center Misconception

Think a contact center is only for big enterprises? Think again. Most Microsoft Teams businesses have a silent gap in inbound call handling and it's quietly costing them customers. Here's what professional call handling looks like.

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

VTM Groep Achieves ROGER365.io Elite Partner Status

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

VTM Groep Achieves ROGER365.io Elite Partner Status

VTM Groep has officially achieved ROGER365.io Elite Partner status, making them only the second ROGER365.io partner in The Netherlands to reach this level. A milestone built on three years of expertise, trust, and shared customer success.

How Juva simplified complex multi‑entity customer communication in Microsoft Teams

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

How Juva simplified complex multi‑entity customer communication in Microsoft Teams

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

How Juva simplified complex multi‑entity customer communication in Microsoft Teams

Juva is the holding company behind Westland Infra Netbeheer, Anexo and Capturam and specialises in the transport of energy and related products and services. The organisation provides shared services such as IT, Finance, Procurement and Marketing to the operating companies.

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

How to build a Copilot Chatbot in Teams that Agents and Customers actually like

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

How to build a Copilot Chatbot in Teams that Agents and Customers actually like

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

How to build a Copilot Chatbot in Teams that Agents and Customers actually like

Join this practical 35 minute session with Patrick Scherbeijn and Michael Brugge to learn how to build a Copilot Studio customer facing webchat that resolves simple questions automatically and escalates complex cases to a Teams agent. Steven Carlier from Hanssens will share real experiences and use cases. You will see how to keep full context during handoff, apply smart routing, and stay in control with escalation rules and SLA monitoring.

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Who do I transfer to? 5 features every reception needs to handle inbound calls fast in Microsoft Teams

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Who do I transfer to? 5 features every reception needs to handle inbound calls fast in Microsoft Teams

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Who do I transfer to? 5 features every reception needs to handle inbound calls fast in Microsoft Teams

Reception can transfer calls in Teams. But during peak volume, across multiple sites, and with constantly changing org charts, transfers become slow, inconsistent, and stressful. In this practical 35 minute session you will get a live demo, practical examples, and real-world use cases from ROGER365 partner Kreuze. You will learn how to find the right person fast, choose a reliable fallback instantly, and keep reception workflows consistent inside Microsoft Teams.

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

Cloud Expo 2026

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

Cloud Expo 2026

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

Cloud Expo 2026

Cloud Expo is where modern IT leaders compare what actually works in cloud, security, and collaboration. Together with Gamma Communications, ROGER365 shows how organisations can run customer engagement directly inside Microsoft Teams with a Teams-native contact centre approach.

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

Commsverse 2026

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

Commsverse 2026

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

Commsverse 2026

ROGER365.io joins Commsverse 2026 as a sponsor and exhibitor. Meet us in person and discover how Teams-native customer contact can become simpler, smarter, and more scalable with the right platform inside Microsoft Teams

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.

Webinar: 5 Metrics Every Contact Center Should Track (But Most Don’t)

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.

Webinar: 5 Metrics Every Contact Center Should Track (But Most Don’t)

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.

Webinar: 5 Metrics Every Contact Center Should Track (But Most Don’t)

Still running customer contact on Teams Calling + the Teams Queues app? Many teams hit blind spots: limited real-time insight, KPI chaos, and issues that only surface when it’s too late. Join this 35-minute session to learn a practical KPI routine using SLA, AHT, CSAT, Classification and ASR.