Enhance Microsoft Teams to effectively route conversations to the right agents equipped for an excellent customer experience. Optimize corporate processes with a 360-degree customer view, streamlining communications through Microsoft Teams, empowering agents, and significantly improving customer experience. Unlock robust reporting capabilities for informed decision-making in your operations
Upgrade Microsoft Teams with ROGER365.io to efficiently route incoming conversations to the right agent. Equip your agents with the tools they need to deliver great customer experiences
A quick overview of our most powerful features. Book a demo to see our complete feature list and discuss your specific needs
The Agent app is designed to empower agents by simplifying their tasks and making them more efficient. It offers realtime queue insights and statistics like longest waiting, answered calls, and available agents. With seamless CRM integrations, it ensures access to up-to-date information
Optimize call handling by routing callers to the most suitable agent based on skills, caller history, or priority. Reduce wait times using algorithms, and benefit from advanced features like priority-based handling, and automated responses to enhance customer service.
Introducing the Advanced Call Flow Editor, a powerful tool that empowers businesses to customize their call handling processes with precision. With advanced routing methods, dynamic scheduling options, and skill-based routing capabilities, businesses can optimize their call flows to ensure they’re directed to the right agents at the right time, enhancing customer satisfaction and operational efficiency
Outbound Dialing, a feature designed to streamline outbound calls by enabling agents to dial directly from the department's phone. This eliminates confusion and ensures all calls are logged accurately, enhancing efficiency, and tracking capabilities
Empower your supervisors with real-time insights and agent management capabilities. Seamlessly join calls, whisper, or listen-in to provide immediate support and coaching to your agents. Gain the ability to manage agent queues and adjust availability statuses as needed. Ensure optimal resource allocation and performance enhancement across your contact center operations
Unlock the power of reporting: dive deep into Team and organizational performance metrics with our comprehensive reporting tool. Visualize heatmaps, evaluate agent performance, and monitor status availability for enhanced decision-making and continuous improvement
Interested in our pricing? Here you'll find our subscriptions and contact one of our partners to obtain a quote
We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing.
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