Contact center for Microsoft Teams Calling
All you need is Microsoft Teams.
We do the rest.
Are you currently using or considering Teams Calling for your company communication? Set up your professional Contact Center for small support teams with ROGER365.io. Adding instant functionalities that you simply cannot do without.
Microsoft Teams Calling supports customer interactions via voice capabilities. For businesses that want to integrate tools and workflows to drive the customer journey, the ROGER365.io Contact Center is a great addition to their workflow. It adds functionalities such as calling agents, supervisor and reporting, all seamlessly integrated into Microsoft Teams.
Microsoft Teams as omni channel platform
Streamline your digital workplace, use Microsoft Teams as a Platform, and make Teams the central communication hub in your organization.
Teams Calling is all you need
If you have your corporate communication set up with Teams Calling, ROGER365.io will instantly add all your data sources and make it the omnichannel communication hub for your organization. Have all your customer information real-time available, right there in Microsoft Teams.
Add instant features
Add functionalities such as calling agents, supervisor and reporting, all seamlessly integrated into Microsoft Teams.
Whitepaper: How to Futureproof your Contact Center
Getting started with a Contact Center in Teams? Make sure you get it right the first time.
Download our tips and thoughts on 5 important considerations: Integration, Streamlining, Customer Focus, Limiting operational risk, and Automations.
Download whitepaper →
All the features you need
In order to really support your customers in the best way possible, Teams calling just doesn’t offer you what you need. Integrate ROGER365.io and automatically add all these features to your Teams Calling interface.
Fixed price for subscription and per queue
- Native Microsoft Teams integrated
- Azure AD Sign in
- Interactive Voice Response
- Automated Attendant
- Graphical Callflow Editor
- Queuing
- Multiple routing methods
- Neural Text to Speech
- Music on Hold
- Schedule based routing
Attendant Console
- Searching Contacts
- Call & Chat
- Consultative & Blind Transfer
- Safe Transfer
- Favorites list
- Outlook Calendar Integration
- Callback request
- Adding/Editing Notes
Agent
- Availability & reason codes
- Multiple queue login
- Wrap up time
- Live queue insight & statistics
- CRM Integration
- Multi Language Support
- Blind & Consultative Transfer
- Calendar Integration
- Send Callback Request
- Outbound dialing
Reporting
- Queue summary, details & heatmap
- Agent summary, details & availability log
CRM Integration (extra cost)
- Custom API (included)
- Exact Online
- Hubspot
- Microsoft Dynamics
- Salesforce
- ServiceNow
- TOPdesk
- Zoho
Fixed price for subscription and per queue
- Power Platform Integration
- Webhooks
Agent
- Powerframe for custom apps
Reporting
- API Reporting
Supervisor
- Live queue & Agent statistics
- Live calls overview
- Agent Status Overview & Override
- Monitor, Join & Whisper
Fixed price for subscription and per queue
Included
- 10 queues included
- Speech to Text
- Text to Speech
- Azure OpenAI integration
- Optional: Queue Professional
- Hybrid Queues
CRM Integration
- Exact Online
- Hubspot
- Microsoft Dynamics
- Salesforce
- ServiceNow
- TOPdesk
- Zoho
Get in touch
Questions that we answer for you
How many people are currently queuing?
Who has received how many phone calls last month?
Are my colleagues available for transferring?
Easy to use
We stand out of the crowd with our modern interface designed for a smooth experience.
see for yourself and start a free trial →
Best support for your customers
Integrate all the info you need to support your customers best.
Proud to show you some cases we work on
We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing, we're honored to collaborate with these industries. Together, we're taking Microsoft Teams beyond chats, enhancing its capabilities, and creating happy customers!
Customer cases
Customer response is now faster and more efficient than ever because there’s no need to switch between different communication channels."
Jeroen Engelen
CEO Laspartners Multiweld
