Considering teams for your contact center?
25 January 2023, ROGER365.io, a leading Contact Center as a Service (CCaaS) provider, proudly announces it has achieved Microsoft Certification as a Teams connected Contact Center solution. This marks a massive milestone for ROGER365.io in its journey, and the company is proud to demonstrate its ongoing commitment to the highest possible standards.
ROGER365.io is a powerful omnichannel Contact Center cloud solution for Microsoft Teams that includes telephone webchat, WhatsApp, SMS, and more. All these channels are handled with a single app that gives agents a full range of Contact Center tools and links them seamlessly to automations and other business processes, while Supervisors have total vision over the effectiveness and efficiency of operations.
By connecting ROGER365.io to their Microsoft Teams Calling infrastructure, businesses consolidate and integrate their digital resources, CRMs and other enterprise software, BI, and business processes into a single communications hub built on the solid and secure framework of Microsoft Teams. Achieving Microsoft Certification is the culmination of years of rigorous development and active participation in the Microsoft Certification Program.
What is Microsoft certification?
The Microsoft Certification Program helps ensure that partner-developed software possesses the same level of quality and stability people expect from Microsoft’s own products. As well as jumping through many hoops to achieve, certification marks an ongoing commitment to working alongside Microsoft to ensure compatible system architectures, total stability, and reliability. According to Microsoft:
“The Connected contact center for Microsoft Teams certification program verifies that each participating provider’s solution provides the quality, compatibility, and reliability they expect from Microsoft solutions.
Now, as a Microsoft Certified Teams connected Contact Center solution, ROGER365.io demonstrates its continued commitment to working closely with Microsoft to deliver high-quality partner software.
Gerben Hoogwerff Kroon, Founder & CEO, ROGER365.io, comments:
“Being Microsoft Certified is something all of us at ROGER365.io are incredibly proud of. It takes more than just a great product – it requires a lot of work and an ongoing commitment to security, stability, and transparency. The high standards we hold ourselves accountable to are now clear for everyone to see; our customers know that the ROGER365.io Contact Center can be relied on to deliver the highest standards for the foreseeable future.”
ROGER365.io: In a CCaaS of its own
The ROGER365.io Contact Center solution stands out as a unique player in the market: it’s a true Omnichannel Contact Center solution.
Unlike most CCaaSs, ROGER365.io’s ‘Hybrid Queue’ feature handles all incoming omnichannel communications, like voice and social messaging, in the same way – compiling them into a single queue, and managing it all with a single native Teams app. ROGER365.io is also particularly well-suited for use as a Teams-integrated Attendant Console - one that is fully connected to every tool your Contact Center might need.
Designed for growing and evolving businesses, ROGER365.io is the only CCaaS for business that’s priced ‘per queue’, and not ‘per agent’. This pricing system substantially lowers the barrier to future expansion as operations grow over time.
ROGER365.io uses the Microsoft Extend Model to integrate complex business processes and communications into a feature-packed, yet easy-to-use Omnichannel Contact Center solution.
Based on the familiar and secure Teams framework, ROGER365.io gives businesses instant access to a complete Contact Center package: skills based routing, auto-attendant, chatbots, advanced analytics and reporting, Supervisor and Agent apps, Social Messaging (including WhatsApp), live queue and agent overview, automations using webhooks, Powerframe and Power BI, Live call overview, Monitor, Whisper, and Join, IVR, custom integrations, and more.
Get the most impactful integrations for your Teams Contact Center
Agents are more efficient and effective when they have all the information and tools they need to achieve positive results quickly. The ROGER365.io experts discuss the most crucial integrations for your Teams Contact Center in this webinar: Microsoft Teams as a Contact Center: 3 Crucial integrations for Businesses, March 9, 12 PM (CET)