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the Attendant Console?
Attendant Console for receptionists
Receptionists play an essential role in presenting a professional and friendly first point of contact for callers. Instead of using an automated Interactive Voice Response (IVR) system, with multiple-choice menus, many companies prefer to use a phone/front-desk attendant or receptionist because they can offer better, more customized support and a personal touch. By using the new Attendant Console with ROGER365.io’s Contact Center for Teams solution, receptionists can connect callers seamlessly with the right colleague, and enhance productivity using a variety of features and tools.
The Attendant Console empowers receptionists and front-desk attendants to take the most appropriate actions, with a clear overview. They can easily create a consult-transfer, blind transfer, or a call-back notification. With one click, they can check colleague availability, search for people using keywords, and use customized notes to determine who is most apt to receive a call at that moment.
ROGER365.io’s Attendant Console is fully integrated with the Contact Center platform, so receptionists can utilize enterprise resources like CRMs and other data sources to provide the highest level of customer experience. Thanks to ROGER365.io’s vast API library, there are also almost limitless possibilities for integrating it with complex business processes and customizing this feature to perfectly match each specific business and its needs.
Using this feature, companies can also consolidate multiple offices and numbers, and handle these as separate queues within the Console. The Attendant Console can be used at any location, making it well-suited to flexible and hybrid working.
“With the Attendant Console, ROGER365.io solves numerous challenges for receptionists and attendants. It empowers them to take the most appropriate action with a clear overview. We believe the Attendant Console will help receptionists to do their job at the highest level, and make it more enjoyable with a dedicated interface.”
- Gerben Hoogwerff Kroon, Founder & CEO, ROGER365.io
ROGER365.io: In a CCaaS of its own
ROGER365.io offers the world’s first truly Teams-native Omnichannel Contact Center solution that includes Social Messaging, Voice, SMS, Webchats and more.
All these channels are handled with a single Teams-native app that gives agents a full range of Contact Center tools and links them seamlessly to automations and other business processes, while Supervisors have total vision over the effectiveness and efficiency of operations.
Based on the familiar and secure Teams framework, ROGER365.io offers businesses a complete Contact Center package: skills based routing, auto-attendant, CRM integration, chatbots, advanced analytics and reporting, Supervisor and Agent apps, Social Messaging (including WhatsApp), live queue and agent overview, automations using webhooks, Powerframe and Power BI, Live call overview, Monitor, Whisper, and Join, IVR, custom integrations, and more.