TOPdesk CRM Integration

TOPdesk native chat integration

Assist your callers native from the TOPdesk Self Service Portal with the webchat integration. Chat conversations are routed to Microsoft Teams where caller information and open incidents are instant available. Watch the video to see the available scenarios.

TOPdesk integration gives you a detailed overview of the customer that you are communicating with based on the information available in your TOPdesk system. Before routing, the chatbot matches the customer to any previous interactions to ensure that no information is lost. This allows the agent to avoid repeating the same questions, improving resolution times, and boosting overall customer confidence and satisfaction.