# ROGER365 | Microsoft Certified Contact Center for Teams > AI-Powered Omnichannel Contact Center Solution for Microsoft Teams ## Main ### Attendant Console Source: [https://www.roger365.io/solutions/attendant-console](https://www.roger365.io/solutions/attendant-console) # Attendant Console Our Attendant Console makes transferring incoming calls to colleague's quick work. It provides receptionists or attendants with a real-time overview into their colleagues’ Teams status and Outlook Calendars. If a colleague is unavailable, the attendant can easily send a callback request. Using an integration with your CRM, the incoming caller's name and company is immediately displayed - making handling calls super easy [BOOK A DEMO](/demo) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be87b_photo-headset-graphics.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be864_Hero_overlay.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be7e5_hero-bottom.svg) SOLUTION ## Functionalities for your business Empower your receptionists and first-line workers with a powerful tool for smooth customer communication * Easy answering & transferring of calls * Presence & Calendar insights * Contact search & Favorites list * Caller identification ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea59_Calls.svg) Calls ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea57_Calendar.svg) Calendar ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea20_Contact.svg) Contacts ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5a_CallerID.svg) Caller ID ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea59_Calls.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea57_Calendar.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea20_Contact.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5a_CallerID.svg) VIDEO [ ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea39_YT_WebsiteThumbnail.png)](#) specifications ## Features in the Spotlight A quick overview of the most powerful features. Book a demo to see our complete feature list and discuss your specific needs Clear overview ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Manage incoming calls efficiently and with ease. The Attendant Console provides receptionists with a clear overview, offering live insights into the queue, enabling seamless collaboration and teamwork Easy answering & transferring of calls ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Effortlessly manage incoming calls with features such as favorites, calendar integration, and note-taking capabilities. Perform blind, consultative, and safe transfers, along with call parking and callback request options, ensuring smooth and efficient call handling Know who is calling you ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) The Attendant Console allows you to identify incoming callers, integrating seamlessly with your CRM system to provide detailed information about each caller, supporting personalized and efficient interactions. SUBSCRIPTION ## Pricing Interested in our pricing? Here you'll find our subscriptions and contact one of our partners to obtain a quote [PRICING](/pricing) Customer cases ## Success stories We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing. [Customer cases](/resources?category=Customer+Case) [](#) ##### Customer Case: Quooker ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68ff40bb0510c245fca1501b_quooker_white.png)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68ff3c71ac7845deb70d2590_Quooker_logo.svg.png) * Reliability: Stability issues vanished, delivering professional, uninterrupted service. * Operational Flexibility: New queues, opening hours, and call flows can be adjusted in minutes. * Productivity: Agents work in a single interface with instant customer context, reducing call handling time. * Global Repeatability: Standardised templates enable rapid expansion to new countries. * Leadership Visibility: Dashboards and wallboards empower supervisors to optimise staffing and coach teams. read more [](#) ##### Customer case: AXI Group ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5c_AXI-white.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5b_AXI-colour.svg) * Personalized approach through CRM integration for enhanced customer interactions * Centralized handling of reception numbers across locations for seamless accessibility * Reliable after-hours call forwarding via Power Automate, ensuring on-call staff availability * Reduced wait times and improved response time for incoming calls * Custom reporting and agent status tracking to meet government SLAs ‍ read more [](#) ##### Customer case: Pharmaceutical Salary Fund for Austria ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea6b_Pharma-white.png)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea6a_Pharma-colour.png) * Personalized approach through caller ID * Caller waiting time reduced to less than 2 minutes * In-house call flow configuration depending on the situation * Call abandonment rate reduced to less than 3 % * Post-processing time reduced by 80 % * 90 % of calls reach their intended contact person read more [](#) ##### Customer case: DRV Accountants & Adviseurs ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea63_DRV-white.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea64_DRV-colour.svg) * Omni-channel solution for addressing inefficiencies in traditional customer contact methods. * Integration with Microsoft 365 for enhanced communication channels post-migration. * Utilization of ROGER365.io for seamless integration with Teams and expanding communication avenues. read more [](#) ##### Customer case: TMC ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5e_TMC-white.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5d_TMC-colour.svg) * Utilize cloud-first strategy for maximum scalability and flexibility - in line with TMC's cloud-first strategy. * Address critical telephony provider issue swiftly with minimal disruption. * Seamlessly integrate telephony and contact center with Microsoft Teams. read more [](#) ##### Customer case: Oak Innovation ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea67_OAK-white.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea66_OAK-colour.svg) * Integration of an omni-channel recording function to capture interactions more efficiently across channels. * Securely manage recorded data to meet industry standards. * Leverage ClarifyGo and ROGER365.io integration for enhanced capabilities. read more [](#) ##### Customer case: Driessen Groep ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea62_Driessen_Groep-white.png)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea61_Driessen_Groep-colour.png) * Optimize systems for employee and recruit contentment. * Simplify agent connection for efficient interactions. * Integrate Teams and ROGER365.io for advanced functionality. * Smooth setup; integrate and expand client data. read more ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4f_NHS_logo.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4d_evergem.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4c_maldegem.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1c_diksmuide.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea19_2.png) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1a_Logo%20rond.jpg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea18_Tony%27s_Chocolonely_Logo_NL_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea12_TMC_grescale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea13_Wingene_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea11_vestone_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea10_cafe_britt_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea0f_ssafa_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e5_MountGambier_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea0e_Aletch_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea0d_Greyhound_Greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea0a_EmeraldNursing_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be956_UniversiteitLeiden_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be955_Windesheim_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be95b_Rijksmuseum.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be93a_QueenslandOmbudsman_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be95f_MaastrichtUniversity_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be937_Jotun_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be938_hunkemoller.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be953_Hartstichting_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be957_GemeenteHoekscheWaard_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be933_GemeenteAmersfoort_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be948_TataSteel_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be946_Vistry_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be85c_PSV_greyscale(2).webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be83c_logo-quooker.png) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4f_NHS_logo.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4d_evergem.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4c_maldegem.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1c_diksmuide.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea19_2.png) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1a_Logo%20rond.jpg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea18_Tony%27s_Chocolonely_Logo_NL_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea12_TMC_grescale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea13_Wingene_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea11_vestone_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea10_cafe_britt_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea0f_ssafa_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e5_MountGambier_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea0e_Aletch_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea0d_Greyhound_Greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea0a_EmeraldNursing_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be956_UniversiteitLeiden_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be955_Windesheim_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be95b_Rijksmuseum.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be93a_QueenslandOmbudsman_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be95f_MaastrichtUniversity_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be937_Jotun_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be938_hunkemoller.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be953_Hartstichting_greyscale.webp) ![](https://cdn.prod.website-files.com/68 *[Content truncated]* ### Enterprise OmniChannel & AI Source: [https://www.roger365.io/solutions/enterprise-omnichannel](https://www.roger365.io/solutions/enterprise-omnichannel) # Enterprise OmniChannel & AI Unlock the power of AI & hybrid-working and enhance customer communications for large businesses across voice, chat, and social messaging platforms such as webchat and WhatsApp. Equipping agents withessential tools directly within Microsoft Teams enables enterprises to streamline processes, integrate natural-feeling chat interactions, and conduct sentiment analysis. All of this contributes to a higher level of customer satisfaction and informed decision-making. Gain invaluable insights into customer interactions and operational efficiency, enabling data-driven decisions that fuel continuous improvement. [BOOK A DEMO](/demo) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be814_photo-office-space-graphics.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be864_Hero_overlay.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be7e5_hero-bottom.svg) SOLUTION ## Functionalities for your business Unlock the full potential of your Microsoft Teams Contact Center with OmniChannel and AI capabilities * Voice, chat & social messaging * AI Powered * Advanced Insights * Workflow Integration * Security & Auditing * API Framework ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea20_Contact.svg) Contacts ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5a_CallerID.svg) Caller ID ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea24_Cockpit.svg) Cockpit ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea27_Reporting.svg) Reporting ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea55_CRM.svg) CRM ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea21_OpenAI.svg) OpenAI ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1d_SuperBi.svg) Power BI ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea23_Security%26Auditing.svg) Security & Auditing ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1e_Whatsapp.svg) WhatsApp ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea22_Workflow_Integrations.svg) Workflow integration ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dc_Information-bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be8dd_corner_bubble.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea20_Contact.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5a_CallerID.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea24_Cockpit.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea27_Reporting.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea55_CRM.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea21_OpenAI.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1d_SuperBi.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea23_Security%26Auditing.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1e_Whatsapp.svg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea22_Workflow_Integrations.svg) VIDEO [ ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea3b_YTWebsiteThumbnail.png)](#) specifications ## Features in the Spotlight A quick overview of our the powerful features. Book a demo to see our complete feature list and discuss your specific needs Personalized omnichannel customer communications ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Enable personalized omnichannel customer communications via voice, chat, SMS, webchat, and social messaging platforms like WhatsApp. Embrace company-wide hybrid working with robust technology solutions for seamless collaboration. Adapt to remote collaboration models, ensuring continuity and productivity across the organization. Prioritize agility, responsiveness, and connectivity to drive customer satisfaction and organizational success AI-powered ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) By leveraging AI, your organization is empowered to optimize customer communications, ensuring high-quality AI-supported experiences that ultimately improve customer satisfaction. Utilize cutting-edge technologies such as Azure OpenAI, translation technology, Microsoft Copilot, and Sentiment Analysis to optimize customer experiences. By leveraging text-to-speech and speech-to-text capabilities, you can further enhance communication channels and provide a seamless experience for customers across all channels Advanced insights ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Unlock advanced insights by seamlessly integrating PowerBI reporting and other management tools. Gain invaluable perspectives to support your business’ continuous improvement strategy. Use tools that simultaneously improve the efficiency of work processes and enhance the quality of individuals, departments, or entire organizations Business process automation and optimization ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Empower your organization by implementing systems to automate repetitive tasks and seamlessly integrate omnichannel communication into your workflow. This dual approach streamlines operations and enables your staff to better allocate time and energy towards their most important tasks, ultimately enhancing productivity and efficiency. By adopting such strategies, your organization can meet its core objectives by intelligently leveraging technology to optimize processes, improve collaboration, and achieve higher levels of effectiveness Security & Auditing ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Role-based access ensures that sensitive information is only accessible to authorized personnel. Additionally, maintaining an audit trail allows for in-depth monitoring of user activities, providing transparency and accountability within the system. By prioritizing these measures, organizations can boost their security infrastructure and adhere to regulatory requirements while safeguarding sensitive data from unauthorized access or malicious intent SUBSCRIPTION ## Pricing Interested in our pricing? Here you'll find our subscriptions and contact one of our partners to obtain a quote [PRICING](/pricing) Customer cases ## Success stories We take pride in partnering with diverse international clients across various sectors. From Education and Recruitment to Finance, Government, Healthcare, and Manufacturing. [Customer cases](/resources?category=Customer+Case) [](#) ##### Customer Case: Quooker ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68ff40bb0510c245fca1501b_quooker_white.png)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68ff3c71ac7845deb70d2590_Quooker_logo.svg.png) * Reliability: Stability issues vanished, delivering professional, uninterrupted service. * Operational Flexibility: New queues, opening hours, and call flows can be adjusted in minutes. * Productivity: Agents work in a single interface with instant customer context, reducing call handling time. * Global Repeatability: Standardised templates enable rapid expansion to new countries. * Leadership Visibility: Dashboards and wallboards empower supervisors to optimise staffing and coach teams. read more [](#) ##### Customer case: AXI Group ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5c_AXI-white.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5b_AXI-colour.svg) * Personalized approach through CRM integration for enhanced customer interactions * Centralized handling of reception numbers across locations for seamless accessibility * Reliable after-hours call forwarding via Power Automate, ensuring on-call staff availability * Reduced wait times and improved response time for incoming calls * Custom reporting and agent status tracking to meet government SLAs ‍ read more [](#) ##### Customer case: Pharmaceutical Salary Fund for Austria ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea6b_Pharma-white.png)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea6a_Pharma-colour.png) * Personalized approach through caller ID * Caller waiting time reduced to less than 2 minutes * In-house call flow configuration depending on the situation * Call abandonment rate reduced to less than 3 % * Post-processing time reduced by 80 % * 90 % of calls reach their intended contact person read more [](#) ##### Customer case: DRV Accountants & Adviseurs ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea63_DRV-white.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea64_DRV-colour.svg) * Omni-channel solution for addressing inefficiencies in traditional customer contact methods. * Integration with Microsoft 365 for enhanced communication channels post-migration. * Utilization of ROGER365.io for seamless integration with Teams and expanding communication avenues. read more [](#) ##### Customer case: TMC ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5e_TMC-white.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea5d_TMC-colour.svg) * Utilize cloud-first strategy for maximum scalability and flexibility - in line with TMC's cloud-first strategy. * Address critical telephony provider issue swiftly with minimal disruption. * Seamlessly integrate telephony and contact center with Microsoft Teams. read more [](#) ##### Customer case: Oak Innovation ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea67_OAK-white.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea66_OAK-colour.svg) * Integration of an omni-channel recording function to capture interactions more efficiently across channels. * Securely manage recorded data to meet industry standards. * Leverage ClarifyGo and ROGER365.io integration for enhanced capabilities. read more [](#) ##### Customer case: Driessen Groep ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea62_Driessen_Groep-white.png)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea61_Driessen_Groep-colour.png) * Optimize systems for employee and recruit contentment. * Simplify agent connection for efficient interactions. * Integrate Teams and ROGER365.io for advanced functionality. * Smooth setup; integrate and expand client data. read more ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4f_NHS_logo.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4d_evergem.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4c_maldegem.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1c_diksmuide.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea19_2.png) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1a_Logo%20rond.jpg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea18_Tony%27s_Chocolonely_Logo_NL_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea12_TMC_grescale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea13_Wingene_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea11_vestone_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea10_cafe_britt_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea0f_ssafa_greyscale.webp) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e5_MountGambier_ *[Content truncated]* ### Partners Source: [https://www.roger365.io/partners](https://www.roger365.io/partners) # Find out about our partner network We are proud to collaborate with a diverse network of partners who exclusively can deliver our solution, each bringing unique expertise and value to our customers. [Join as partner?](/contact-us) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6901d70fd115a4ad8e9ae2e4_partners.jpg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be864_Hero_overlay.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be7e5_hero-bottom.svg) FIND A PARTNER ## **Find a partner in your region** View all APAC Americas EMEA Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. [](/partners/access4)[](https://www.access4.com/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4a_access4%20(1).png) Distributor ### Access4 www.access4.com ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be986_australie.svg) Australia Website [](/partners/altigen-technologies)[](https://www.altigen.com/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea2f_Altigen2.png) Distributor ### Altigen Technologies www.altigen.com ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e0_usa.svg) USA Website [](/partners/atarix)[](https://atarix.com.au/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be94c_atarix.webp) Solution partner ### Atarix atarix.com.au ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be986_australie.svg) Australia Website [](/partners/axians)[](https://www.axians.nl) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be940_Axians.webp) Solution partner ### Axians www.axians.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/callto365)[](https://callto365.com/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be95c_callto365.webp) Distributor ### CallTo365 www.callto365.com ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/chili-digital-ag)[](https://www.chili.ch/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be936_Chili%20Digital.webp) Solution partner ### Chili Digital AG www.chili.ch ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be974_zwitserland.svg) Switzerland Website [](/partners/coligo)[](https://coligogroup.com/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea50_Coligo.jpg) Solution partner ### Coligo Group www.coligogroup.com ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9a8_south-africa.svg) South Africa Website [](/partners/communicativ)[](https://www.communicativ.nl) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea52_2communicativ-logo_520x290(1).webp) Solution partner ### Communicativ www.communicativ.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/conversant)[](https://www.conversant.technology/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e9_Ontwerp%20zonder%20titel%20(1).png) Distributor ### Conversant Technology www.conversant.technology ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be95e_engeland.svg) United Kingdom ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e0_usa.svg) USA ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e2_canada.svg) Canada ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e6_Ontwerp%20zonder%20titel%20(2).png) Ireland Website [](/partners/esc)[](https://esc.be) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be93f_esc.webp) Solution partner ### ESC esc.be ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9dc_belgie.svg) Belgium Website [](/partners/gnd)[](https://www.roger365.io) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be93e_GND.webp) Solution partner ### GND www.roger365.io ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9de_costa-rica.svg) Costa Rica Website [](/partners/gamma-germany)[](https://www.gammacommunications.de/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9ff_gamma.png) Distributor ### Gamma Germany www.gammacommunications.de ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c9_duitsland.svg) Germany Website [](/partners/gamma-communications)[](https://www.gammacommunications.nl/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9ff_gamma.png) Distributor ### Gamma Netherlands www.gammacommunications.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/gamma-spain)[](https://www.gammacom.es/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9ff_gamma.png) Distributor ### Gamma Spain www.gammacom.es ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be997_spanje.svg) Spain Website [](/partners/goodzo)[](http://www.goodzo.nl/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea29_Goodzo_logo2.png) Solution partner ### Goodzo www.goodzo.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/hanssens-beyond-telecom)[](https://www.hanssensbeyond.be) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e8_Hanssens.webp) Elite Partner ### Hanssens Beyond Telecom www.hanssensbeyond.be ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9dc_belgie.svg) Belgium Website [](/partners/horizon-telecom)[](https://www.horizontelecom.nl) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be932_Horizon.webp) Solution partner ### Horizon Telecom www.horizontelecom.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/interstellar)[](https://www.interstellar.nl/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be95d_Interstellar.webp) Elite Partner ### INTERSTELLAR www.interstellar.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/konductit)[](https://konductit.com) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4b_konductit-logo-geen-sub-v2-top-6756b9ed02fbc.webp) Solution partner ### KonductiT www.konductit.com ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/kreuze)[](https://www.kreuze.nl) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be935_Kreuze.webp) Solution partner ### Kreuze www.kreuze.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/lantel)[](https://lantel.nl) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be934_lantel.webp) Solution partner ### LanTel www.lantel.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/lanlink)[](https://www.lanlink.com.br) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be92e_Lanlink.webp) Solution partner ### Lanlink www.lanlink.com.br ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9df_brazilie.svg) Brazil Website [](/partners/onecentral)[](https://www.onecentral.nl/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be78a_one-central.png) Distributor ### OneCentral www.onecentral.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/pfalzcloud)[](https://www.pfalzcloud.de) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be930_Pfalzcloud-01.webp) Elite Partner ### Pfalzcloud www.pfalzcloud.de ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c9_duitsland.svg) Germany Website [](/partners/scopserve)[](https://scopserv.co.za) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea4e_scopserv1.png) Distributor ### ScopServ Integrated Services www.scopserv.co.za ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9a8_south-africa.svg) South Africa Website [](/partners/sogedes)[](https://www.sogedes.com/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea51_Sogedes.png) Solution partner ### Sogedes www.sogedes.com ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c9_duitsland.svg) Germany Website [](/partners/vtm-groep)[](https://www.vtmgroep.nl/ons-verhaal/partners/vtm-is-solution-partner-van-roger365/) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea48_VTM-logo-rgb.png) Solution partner ### VTM groep www.vtmgroep.nl ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/yielder-it-communication-solutions)[](https://yielder.com) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68ac1efe48b5f5fbacb3fe0e_Yielder-logo2.png) Solution partner ### Yielder IT & Communication Solutions www.yielder.com ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c8_nederland.svg) The Netherlands Website [](/partners/croo)[](https://www.croo.io) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea1f_croo.png) Solution partner ### croo www.croo.io ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9e2_canada.svg) Canada Website [](/partners/team-neusta)[](https://www.team-neusta.de) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be941_neusta.webp) Solution partner ### team neusta www.team-neusta.de ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21be9c9_duitsland.svg) Germany Website APAC [](/continents/asiapac) EMEA [](/continents/emea) Americas [](/continents/americas) ### Geen resultaten Probeer een andere filter faq ### Your Questions, Answered If you didn’t find the answer you were looking for, feel free to reach out—we’re happy to help! [Contact us](/contact-us) ### Partner program What's the difference between Distributor, Solution Partner and Elite Partner? ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Our distributors facilitate the delivery and sale of our contact center solution through their own partner network. They provide comprehensive support to these partners, including implementation assistance, ongoing support, and expert advice. Solution Partners support our solutions by providing expert guidance throughout implementation and ongoing support, ensuring your success every step of the way. Elite Partners are trusted experts with a proven multi-year track record. They deliver tailored solutions through in-house customization, agile development, and comprehensive adoption programs that drive real business impact. ‍ What is required to join the ROGER365.io Partner Program? ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Prospective partners should have relevant expertise in Teams Calling and contact center solutions, a commitment to customer success, and the ability to customize and deliver our platform effectively. We evaluate each applicant to ensure the best fit. How does ROGER365.io ensure partner success? ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) We collaborate closely with partners through continuous engagement, tailored support programs, regular updates on product enhancements, and providing tools that enable partners to deliver high-impact solutions to their customers. What support and training do partners receive? ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Partners receive comprehensive onboarding, ongoing technical training, sales and marketing resources, and direct access to our expert teams to ensure successful implementation and adoption. What does the partner onboarding process at ROGER365.io involve? ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be80b_icon-faq-chevron.svg) Our onboarding process is a structured journey starting with a welcome, access to key resources and tools, role-based training tailored to your team, and clear milestones to ensure you are empowered to deliver our solutions effectively. ### Resources Source: [https://www.roger365.io/resources](https://www.roger365.io/resources) # Get inspired by our customers or attend one of our events Discover blogs, customer cases,events and webinars designed to help you get the most out of your contact center. Whether you're just starting out or looking to optimize your setup, our resources are here to support your journey toward smarter, seamless customer engagement. Dive in and find the insights you need to succeed! ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6901d7132ecba264a2dd94bc_resources.jpg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be864_Hero_overlay.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be7e5_hero-bottom.svg) View all Blog Customer Case Events Webinar Whitepaper Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. [Customer CaseCustomer CasePast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68ff3c34df50a488616d5a0f_Quooker_Ref.png)Customer Case: QuookerQuooker, a global leader in instant boiling water taps, faced challenges with their legacy PBX and Skype for Business telephony systems, which caused dropped calls and inconsistent customer experiences during rapid international growth. Transitioning to ROGER365.io’s Teams-native contact centre enabled Quooker to overcome these issues, providing a stable, integrated, and scalable solution that improved agent productivity and ensured high-quality customer service across all markets.Read more ](/resources/customer-case-quooker) [EventsEventsPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68f9d2ae0a1f8cac7e8765ca_CloudExpo%20.png)December 4, 2025Event: CloudExpo 2025ROGER365.io joins CloudExpo 2025 together with Gamma Communications. Visit us at Stand 1406 in Expo Houten to explore how Microsoft Teams can power modern, AI enabled customer contact and collaboration.Read more ](/resources/event-cloudexpo-2025) [EventsEventsPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68f9cc7c1feb4056c24ee252_Event%20Gammaverse%2015%20januari%20.png)Event: Gammaverse 2026ROGER365.io joins Gammaverse 2026, the annual partner event by Gamma, Starface, Estos and Placetel. Discover how Microsoft Teams and modern contact centre technology come together to create new business opportunities for partners in the German market.Read more ](/resources/event-gammaverse-2026) [WebinarWebinarPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68f87adb483d290997f2e88f_Webinar%2011%20december.png)Webinar: Unlocking ROI: How Teams-Native Contact Centers Cut Costs & Boost ServiceCustomer expectations keep rising. Yet CX and IT leaders are being asked to do more, with less. In this live 45-minute session, discover how to unlock measurable ROI by running your contact center natively inside Microsoft Teams.Read more ](/resources/webinar-unlocking-roi) [WebinarWebinarPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68ef89b77fa9d6e7e55dd602_Webinar%205%20november%20-%20Hannsens.png)Webinar: What if customer contact no longer cost time, but saved time?Join Hanssens Beyond Telecom and ROGER365.io for a live webinar that shows how AI and automation inside Microsoft Teams can help you save minutes on every customer interaction without losing quality.Read more ](/resources/webinar-what-if-customer-contact-no-longer-cost-time-but-saved-time) [EventsEventsPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68e7736bc34c300f5deee26f_Event%20Axians%2030%20okt%20(2).png)Event: Axians Customer Event 2025 - Innovations to SuccessROGER365.io joins the Axians Customer Event 2025 as part of the WaveConnect proposition. Discover how AI and automation reshape customer communication inside Microsoft Teams. See how human expertise and intelligent technology come together for better service, smoother workflows and real-time insight.Read more ](/resources/axians-customer-event-2025-innovations-to-success) [BlogBlogPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68ad9557e97ddbb6b444cf6d_Blog%20cover%20image%20cut%20costs%20and%20boost%20service.png) How Teams-native Contact Centers cut costs and boost serviceDiscover how a Teams-native contact center helps organizations cut costs, simplify operations, and deliver better customer and employee experiences – all inside Microsoft Teams.Read more ](/resources/cut-costs-and-boost-service) [EventsEventsPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68a2dab30edbb094c63afed8_Event%2010%20sept%20EN%20(3).png)September 10, 2025Event: AI or Automation? Discover the smartest route to better customer and employee experiencesHow do you really improve both customer and employee experience in Teams Telephony and the Contact Center? In this interactive session, Fabien van ’t Woudt and Michael Brugge show how you can make a real impact with smart technology, without buzzwords or unnecessary complexity.Read more ](/resources/event-nl-ai-of-automatisering) [WebinarWebinarPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/68934656dfe3ddce59f8e892_Webinar%2018%20sept%20(1).png)September 18, 2025\[RECORDING AVAILABLE\] 18 September 2025: AI-Powered Customer ContactIn this webinar, we provide you with an overview step into the future of customer interactions without adding complexity for your team. We'll bring demo's of different scenariosRead more ](/resources/ai-powered) [BlogBlogPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea6e_Blog%20Reporting%20%26%20Analytics.png)Why Reporting and Analytics are a key differentiator for Contact Center managersBasic reporting doesn’t cut it anymore. Discover how ROGER365.io gives contact center managers the real insights they need to improve performance.Read more ](/resources/reporting-analytics) [BlogBlogPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea6c_Blog%20Housing%20Developers%20(1).png)How housing developers are scaling tenant support with Microsoft Teams + ROGER365.ioHow housing developers are turning Microsoft Teams into a fully integrated contact center, streamlining tenant and homeowner communication across all channels with ROGER365.io.Read more ](/resources/housing-developers) [BlogBlogPast event![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be787/6889dc0c2ba52b84a21bea54_ROGER365.io_Blog_MS_GEO_Political.png)Blog: What happens to your cloud contact center when politics get in the way?What Microsoft’s EU cloud commitments mean for compliance, CX and the stability of your contact center setup.Read more ](/resources/blog-what-happens-to-your-cloud-contact-center-when-politics-get-in-the-way) ### No results Try a different filter ### Pricing Source: [https://www.roger365.io/pricing](https://www.roger365.io/pricing) - Pricing information and plans # Choose the subscription that fits your flow In today's hybrid work era, the old method of choosing who gets what features has become outdated. Flexible and remote work demands equal access for all, regardless of roles. Shifting focus from individual licenses to necessary features and queues is forward-thinking and inclusive. This approach aligns with modern work realities and saves organizations significant money. By ditching individual licenses, cost efficiencies are gained across the board. Select the best-fit subscription for your use-case. Underneath each one, you’ll find the most important features included. ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e63bb0baa607e892f85ca3_roger365-sfeerbeelden-20250903-delft-17%20(1).jpg) ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be864_Hero_overlay.svg)![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/6889dc0c2ba52b84a21be7e5_hero-bottom.svg) [Extended](#)[Unify](#) [EUR](#)[USD](#) [Text Link](/pricing/basic) Basic Bundle € 487 /per month $ 487 /per month Per organization / billed yearly > ‍Best for Attendant Console, Operators or a single department. It offers queuing, routing, transfer options and Teams presence and Outlook availability options. [Start a free trial](https://www.roger365.io/getting-started) Capacity Infrastructure Spotlight Features Upgrades & Add-ons [Text Link](/pricing/business) Business Bundle Most popular € 755 /per month $ 755 /per month Per organization / billed yearly > ‍For organizations looking for Contact Centers functionalities like agent routing, supervisor tools, reporting, wallboards and CRM integration. ‍‍ [Start a free trial](https://www.roger365.io/getting-started) Capacity Infrastructure Spotlight Features Upgrades & Add-ons [Text Link](/pricing/enterprise) Enterprise Bundle Most value € 1.238 /per month $ 1,238 /per month Per organization / billed yearly > **‍**‍Best solution for OmniChannel Contact Centers including Chat, WhatsApp and Email integration. Also the best solution for advanced reporting and AI powered features. ‍ [Book a Demo](https://www.roger365.io/demo) Capacity Infrastructure Spotlight Features Upgrades & Add-ons \- Prices are recommended prices excl. VAT \- Additional services and fees may be applied by partners. View all features #### Platform Features Basic Business Enterprise API's ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) ROGER365.io offers a comprehensive set of APIs designed to integrate and extend the platform’s contact center capabilities. These APIs enable developers to connect external systems, automate workflows, retrieve data, and customize user interactions within Microsoft Teams and beyond. \- Agent Profiles ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Agent Profiles define specific settings for users acting as agents within the contact center environment. These profiles allow administrators to assign tailored capabilities, permissions, skills or app preferences for individual agents. Audit log ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) This provides a comprehensive and secure record of all significant system changes and user activities within the platform. It enables administrators to easily track and review who made what changes and when, supporting security monitoring, troubleshooting, and compliance requirements. Azure Entra User Management ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Microsoft Azure Entra is used to manage all user identities and access. This ensures secure, centralized, and compliant user management across the platform, giving customers confidence in data protection and streamlined authentication. Data Residency & Regional Storage ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Ensures your data is stored securely within specific geographic regions to comply with local data protection laws and enhance performance by keeping data closer to your users. We even can offer you the option to host your data in your specific country. ‍ Global Redundant Infrastructure ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) ROGER365.io operates from multiple Microsoft Azure datacenters worldwide, ensuring built-in redundancy and reducing potential latency based on your location. ‍ Graphical Call Flow Editor ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) The Graphical Call Flow Editor is a powerful drag-and-drop tool for creating advanced, customized call flows. It allows businesses to design complex call routing, automated responses, and customer interaction workflows visually without needing deep programming skills. Microsoft 365 Certified ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) ROGER365.io is Microsoft 365 Certified, ensuring it meets rigorous security, compliance, and data handling standards through independent audits, providing enhanced trust and reliability for enterprise customers. Microsoft conducts yearly audits of our environment, including penetration tests, to ensure top-level security. Native Microsoft Teams Agent App ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) The Agent app is natively integrated in Microsoft Teams and designed to empower agents by simplifying their tasks and making them more efficient. It offers realtime queue insights and statistics like longest waiting, answered calls, and available agents. With seamless CRM integrations, it ensures access to up-to-date information. Role based access ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Role-Based Access is a security feature that restricts access to specific areas and functions within the admin portal based on the roles assigned to users or groups. This ensures that only authorized personnel can view or modify sensitive data and system settings, enhancing security and governance. Schedules ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Schedules enables organizations to automate how interactions and workflows are handled based on specific time periods or office hours, ensuring efficient and context-aware routing of tasks and conversations. #### Contact Center Features Basic Business Enterprise Additional Concurrent Calls ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Increase the amount of concurrent calls handled by the ROGER365.io platform. \- Optional Optional Additional Wallboards ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Add extra wallboard layouts. A single or additional wallboard layout can be displayed simultaneous on three screens. ‍ \- Optional Optional Announce expected waiting time ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) This feature is to provide callers with information about their expected wait time while they are in the queue. This feature helps manage caller expectations, reduce perceived wait frustration, and improve the overall customer experience. Announce queue position ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) This feature keeps callers informed by announcing their current position in the call queue. This helps reduce caller anxiety and improves the customer experience by providing real-time updates on their wait status. Attendant Console Interface ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) The Attendant Console is a dedicated interface within the ROGER365.io Teams App designed to empower receptionists and front-desk attendants to efficiently manage incoming calls and customer interactions within Microsoft Teams. It provides a clear, real-time overview of colleagues’ availability, call queues, and calendars, enabling quick and professional call handling. [Watch the video](https://youtu.be/aOV7KuVNmYw?si=VRP4rmQ6G6Np0blF) Audio Prompts ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Audio prompts are voice messages that guide and inform callers during their interactions with a contact center. You can upload prerecorded voice files or use the AI-neural Text to Speech option to create natural spoken messages. A wide selection of over 140 languages and dialects is supported, along with an extensive variety of voice options. Blind, consultative & safe transfer ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Blind transfer sends a call directly to another agent without prior consultation, while consultative (or warm) transfer involves informing the next agent before transferring. Safe transfer ensures the call returns to the original agent if the transfer fails, preventing dropped calls. Call Park ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) The Call Park feature allows an active call to be placed on hold ("parked") so that it can be retrieved later by the same user or any other agent who is part of the designated Call Park group. This makes it easy to hold calls temporarily when needing to consult with colleagues or transfer the call without losing connection. Callback request ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) When someone is unavailable, you can quickly create a callback request, ensuring the right person receives a message to return the call as soon as possible. By default an attendant can send a callback request via email, but we also provide webhooks to enable you to configure your custom action eg. create a callback task in your CRM system. Cherry Picking ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Agents have the ability to selectively pick a caller from the queue, for example, when an agent recognizes a caller and wants to serve them directly by extracting them from the queue. This feature allows personalized handling and quicker service for known or priority customers. Concurrent Calls ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) The amount of allowed concurrent calls. Calls are counted when they are being handled within the ROGER365 platform. The usage of the concurrent calls can be monitored within the admin portal or you can configure a notification when the limit is reached. ‍ 10 30 50 IVR / Automated Attendant ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Greet callers with a professional menu and automatically route them to the right department or person. This enables faster and more efficient call handling, eliminating the need for manual intervention. Last Agent Routing ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Last Agent Routing automatically connects returning callers to the agent they last spoke with, enhancing continuity and customer experience. If the previous agent is unavailable, the call is routed according to fallback rules to ensure prompt assistance. \- \- Live queue insights & statistics ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Live queue insights & statistics provide real-time data on call queue performance, including metrics like the number of callers waiting, average wait times, and agent availability. Maximum 100 agents per queue ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) A maximum of 100 agents can be assigned to a queue. \- \- Optional Maximum 50 agents per queue ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) A maximum of 50 agents can be assigned to a queue. Mobile app iOS & Android ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) A mobile version of the native app is available in the Teams mobile version. It offers a subset of features off the full Teams app Multiple queue login ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Multiple queue login allows agents to be signed in and active on more than one call queue simultaneously. This means an agent can receive calls from several different queues without having to log in or out repeatedly. Music on Hold ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) When a caller is placed on hold, music on hold plays a recording to keep them engaged and reduce frustration from silence. The music or audio can be a pleasant instrumental track, branded messages, or promotional announcements aligned with the company's tone and marketing goals. Outbound Call Campaign ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) The Outbound Call Campaign feature allows you to upload lists of phone numbers and automatically assign calls to available agents for efficient outreach. This feature is very usefull for example in outbound telemarketing campaigns. [Watch the video](https://youtu.be/97fogcx36k0?si=lvLeTDT993iy7wtT) \- \- Outbound Calling ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Agents have the option to make outbound calls directly from the app. When they do, the outbound caller ID displays the phone number of the queue, maintaining a consistent customer experience. Additionally, these outbound calls are tracked and included in reporting, ensuring full visibility of call activity and agent performance. Preferred Agent Routing ![](https://cdn.prod.website-files.com/6889dc0c2ba52b84a21be758/68e4ed543d5a963d0d1125d5_%2B-bubble.svg) Preferred Agent Routing directs incoming calls to a specific agent based on predefined preferences such as skills, previous interactions, or customer priority. For example, based on information stored in your CRM, route the caller to a specific agent. \ *[Content truncated]* *5 more main links available on the website* ## Optional ### Professional Contact Center Source: [https://www.roger365.io/solutions/professional-contact-center](https://www.roger365.io/solutions/professional-contact-center) - Contact information *Additional content available at [https://www.roger365.io/solutions/professional-contact-center](https://www.roger365.io/solutions/professional-contact-center)* ### Contact Source: [https://www.roger365.io/contact-us](https://www.roger365.io/contact-us) - Contact information *Additional content available at [https://www.roger365.io/contact-us](https://www.roger365.io/contact-us)*