Know your customer
Customer engaged companies make it a priority to know their customers and to use this information in every business decision. For this understanding the daily interactions with their customer is essential. Getting insights on KPI’s and your own performance allows you to manage your business even better.
Understand your customer
To provide effective service, organizations must have insights into the needs of their customers and the full picture of their interactions. They must know their customers not only through their current situation but also through the journey that they’ve taken. Getting those insights while monitoring and acting on those journeys is made possible by ROGER365.io.
The ROGER365.io reporting module provides your organization with the details of your communication history, including response time, assigned/unassigned time, and the sentiment of each conversation or the overall customer history. Sentiment analysis uses natural language processing, text analysis, and computational linguistics to help you determine the effectiveness and performance of your service agents.