Chatbot

Saving a lot of time with answering the frequently asked questions with a smart chatbot

more time to concentrate on cases that provide more attention

With 80% of the asked questions already answered for you

Boost your productivity
Add the chatbot technology for handling most of the first line questions or assist your “vistors” before connecting them to a live agent. Initial communications are captured by a smart “Frequently Asked Questions” chatbot that automatically responds with the best answers. In this way, ROGER365.io reduces unnecessary calls, allowing your agents to spend their time on more valuable work.

“Up to 80% of our first line questions are handled without human intervention”

With 80% of the asked questions already answered for you have more time to concentrate on cases that require more attention.

Helping customers 24/7 with a smart chatbot
Initial communications are captured by a smart “Frequently Asked Questions” chatbot that automatically responds with the best answers. In this way, ROGER365.io reduces unnecessary calls, allowing your agents to spend their time on more valuable work.

Using the latest AI technologies
By using the latest Artificial Intelligence (AI) algorithms, the chatbot recognizes natural language and can automatically adapt to typing errors and incomplete sentences. By reviewing chat histories and updating your FAQ database frequently, more and more questions can be successfully answered by the bot. Up to 80% of first line questions can be handled without human intervention.

The chatbot can also detect the changing attitude of a conversation, allowing for auto-escalation and assignment to available agents when a negative attitude change is detected. An agent then takes over the call, with all chat history immediately available.