SMS/ text messaging is a popular communication channel for many businesses. But most of the time, it's not part of the companies business or communication applications.
SMS and Microsoft Teams
The ROGER365.io platform integrates text messages in Microsoft Teams, so all interactions are qualified, logged, and managed through the familiar Microsoft Teams interface. This makes it a very convenient platform, for both the customer and your first line workers.
ROGER365.io also communicates with your CRM system to access customer data, such as purchase history, and make that information immediately available within Microsoft Teams. Chatbots powered by the latest artificial intelligence technology can be used to augment your customer service department 24/7/365, trigger workflows in your Line of Business (LOB) application or perform repeatable tasks (Robotic Process Automation, RPA).
The Tools to Succeed
Centralized communications are the key to outstanding customer interaction. ROGER365.io makes communication with your customers easy by providing automation to sort, prioritize, and quickly respond to SMS/text messages directly from your Microsoft Teams client.
The integration of your SMS with Microsoft Teams makes it possible to work with more colleagues at the same time on the same case. With the option to tag each other and assign conversations to an agent, there will be no confusion about whether the conversation is already picked up and who is handling the conversation.