Give your agents a clear 360° customer view and a detailed overview of the customer that they’re working with by parsing the information available in your Salesforce system.
A clear 360° view of your customers
ROGER365.io instantly gives your agents a detailed overview of the customer that they’re working with by parsing the information available in your Salesforce system. You do not only know the current status of a customer but also the journey that they’ve taken, allowing you to avoid repetitive questions and minimize call times while providing efficient, quality service.
Line of Business Application integration
For many businesses, Salesforce not only contains critical data but also their business process logic, making it THE Line of Business (LOB) application for their entire organization. By using the Microsoft Power Automate option within ROGER365.io, automated workflows can be triggered and customer information can be retrieved or automatically updated in real time.
One single truth
Having all of your customer and business data accessible through a single, unified interface is an essential part of world-class customer service. Providing your agents with the tools they need to succeed maximizes their effectiveness while boosting overall customer confidence and satisfaction.More about Teams
Service with a smile
ROGER365.io allows you to keep the familiar interface of Microsoft Teams while maximizing your information storage and retrieval capabilities. Salesforce is automatically updated, and your defined business workflows are triggered seamlessly. Your first line workers and back-office personnel are more tightly integrated than ever before, resulting in an excellent customer service experience.