Chatbot

Reduce unnecessary calls, allowing your agents to spend their time on more valuable work by adding chatbot technology for handling most of the first line questions or assist your customers before connecting them to a live agent!

Watch the video!

How does it work en what does this integration look like? Check the video on the right. 

Boost your productivity 

Up to 80% of our first line questions are handled without human intervention.

Add the chatbot technology for handling most of the first line questions or assist your “vistors” before connecting them to a live agent. Initial communications are captured by a smart “Frequently Asked Questions” chatbot that automatically responds with the best answers.

Helping customers 24/7 with a smart chatbot

Initial communications are captured by a smart “Frequently Asked Questions” chatbot that automatically responds with the best answers. In this way, ROGER365.io reduces unnecessary calls, allowing your agents to spend their time on more valuable work. The chatbot is available on webchat, WhatsApp and other social media channels.

Using the latest AI technologies

By using the latest Artificial Intelligence (AI) algorithms, the chatbot recognizes natural language and can automatically adapt to typing errors and incomplete sentences. By reviewing chat histories and updating your FAQ database frequently, more and more questions can be successfully answered by the bot. 

Auto-escalation

The chatbot can never know the answer to everything. The chatbot then gives the option to connect with an agent, to help the customer further. An agent then takes over the call, with all chat history immediately available. The sentiment meter displays the mood of conversation, so the agent can respond to this.